Description

Position Description

Location: Lagos, Nigeria

Position Status: Full-time, Regular

Risk Level :☐ Level 3      ☐Level 2         ☐Level 1

(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.

Level 2: Some contact with participants; unplanned non-direct contact with children.

Level 1: Likely to have no contact with participants or sensitive data)

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The Program / Department / Team

Mercy Corps has built a reputation for innovative economic development programming, particularly working with start-ups, and hosts a venture capital arm called Mercy Corps Ventures.

In late 2021, Mercy Corps launched the Jobtech Alliance, a Pan-African ecosystem-building initiative around inclusive jobtech in Africa. These are digital platform creating work opportunities for users, including gig-matching platforms, e-commerce platforms are more. The Jobtech Alliance has a portfolio of grants for acceleration activities with jobtech startups and wider ecosystem-building. We learn by doing research to better understand what makes these innovations work (or not), and explore emerging themes to help define and guide the sector.

Digital Advancement for Women Now (DAWN) is an anticipated four-year project in Nigeria, pending funding approval from the Mastercard Foundation and implemented within the Jobtech Alliance. It enables underserved young people, with a particular focus on young women, alongside refugees and displaced people and persons with disabilities, to access safe, inclusive and dignified work through Jobtech startups.

The Position

Results Measurement & Insights Manager drives DAWN’s results measurement agenda in Nigeria: building and running the systems that show whether DAWN is delivering on its impact objectives, supporting 132,000 financially disadvantaged young people into work on digital platforms over four years.

Working in close collaboration with the Department Lead: Data & Impact, the role independently generates the data that DAWN uses for learning, research and reporting. This means measuring the impact of DAWN’s activities with platforms, skilling providers and inclusivity partners, and of our wider systems change work, and leading data relationships with platforms and start-ups, consortium partners BFA Global and ImpactHER, and ecosystem organizations such as refugee-led organizations, other NGOs and support organizations.

The role offers significant learning and fast growth opportunities: identifying needs for and setting up new results measurement systems, maintaining and improving existing ones, and taking on increased ownership across the measurement agenda. The Results Measurement & Insights Manager reports to the Department Lead: Data & Impact, works day-to-day with the DAWN project team, platforms and partners, and after the first year manages a Senior Results Measurement & Data Officer. Expect us to move fast, make mistakes, learn a lot, and restart a few times.

Essential Responsibilities

Results Measurement Tools Set Up & Maintenance (15%)
  • Identify needs for and set up, maintain, and update tools for data collection and measuring the impact of DAWN at the level of the young person, the platform or partner business, and the ecosystem, ensuring accurate and comprehensive data capture across all levels, aligned with DAWN's MEL framework and results targets, and disaggregated by gender, disability and displacement status.
  • Identify needs for and set up, maintain, and update systems for data management, analysis, and dashboarding, incorporating automations and AI-powered tools to improve efficiency and data quality.
  • Set up and utilize a range of data tools including Claude, Commcare, Azure SQL, and Power
Results Measurement Implementation (45%)
  • Serve as the go-to resource for teams on the results measurement
  • Proactively maintain high standards of data quality and accuracy through meticulous attention to detail, overseeing the full data collection process with teammates, platforms, and partners (platform business and user-level data, verification of work transitions, as well as community surveys and participant responses) across the DAWN portfolio.
  • Lead relationships around data with designated platforms and implementing partners, serving as the primary point of contact for their data needs and facilitating data kick-off calls.
  • Set up and run participant-level data collection, working with enumerators in Nigeria, and ensure it is ethical, inclusive and consistent with safeguarding and data protection requirements for young people.
  • Provide bespoke, hands-on data support to platforms, partners and ecosystem stakeholders based on emerging needs across the portfolio.
  • Own and manage all internal Monitoring, Evaluation, & Learning data requests, including those from the DAWN team and consortium partners.
Insights Generation and Dissemination (35%)
  • Manage end-to-end analysis processes for reporting and supporting acceleration
  • Develop and maintain reporting templates, leveraging AI and automations to streamline the generation and population of data insights reports.
  • Independently populate drafts for donor MEL requirements, templates, and reports, including DAWN's periodic and annual reports and the Learning Pilot evaluation report for the Mastercard Foundation, ensuring data is accurate, verifiable and consistent with earlier reporting.
  • Present and disseminate data learnings - findings and insights - with internal teams, platforms, partners and the Mastercard Foundation.
Content, Learning, & Research Projects (5%)
  • Contribute to research projects responding to key learning themes, working with the Research & Insights
  • Identify needs for and set up, maintain, and update tools for collecting data for research

Supervisory Responsibility

After the first year of the project, the Results Measurement & Insights Manager directly manages a Senior Results Measurement & Data Officer. The role also provides ad hoc oversight of enumerators and junior MEL staff supporting the programme.

Accountability

Reports Directly To: Department Lead: Data & Impact

Works Directly With: Results Measurement and Insights Team, DAWN Project Director; Research & Insights Director; BFA Global and ImpactHER (consortium partners); platforms and start-ups; external partners (e.g., refugee-led organizations); Jobtech Alliance teammates (e.g., Venture Partners, Program Directors, Ecosystem Engagement Lead, Inclusivity Lead); Finance/Contracts Manager; Mercy Corps country and regional teams; Mercy Corps Youth Employment Technical Support Unit.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Minimum Qualification and Transferable Skills

  • A minimum of 5 years’ experience in data science, results measurement, market insights, research, or equivalent
  • Great knowledge of the use of statistical analytics tools (e.g., R, Python), data visualization (e.g., Power BI), and AI and automation tools
  • Proven track record of setting up and maintaining Monitoring & Evaluation systems to assess impact achieved by private sector partners, across multi-country portfolios
  • Experience measuring outcomes for young people in employment or livelihoods programs, ideally including job quality, with data disaggregated by gender, disability and displacement status
  • Experience contributing to donor reporting, ideally for large institutional donors; familiarity with Nigeria’s youth employment or platform economy context is an advantage
  • Working knowledge of safeguarding and data protection practice when collecting data from young people
  • Experience managing or mentoring staff, or the readiness to step into line management
  • Excellent analytical capacity, with the capacity to bring clarity to others and make quick decisions
  • Excellent EQ and communication skills, with the capacity to work collaboratively with others
  • Great desire and will to learn
  • Legal right to work in Nigeria, and based in Nigeria

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Success Factors

You are strong at data and results measurement, including leveraging AI and automation to enhance your work, with strong communication and stakeholder engagement skills. You are comfortable working across multiple countries and cultural contexts, navigating complexity with ease. You can think strategically about how data is used while having an acute attention to detail. You have a great inclination to learn, implement what you learn, and help others learn along the way. You are self-driven with the ability to operate autonomously and deliver high-quality results, while maintaining a strong collaborative spirit with a team. You are not afraid of making mistakes, but you communicate timely on mistakes made. You care deeply about ethical, inclusive data practice with young women and other vulnerable groups, and you are ready to grow into leading a small team. You love getting your hands dirty.

Living Conditions / Environmental Conditions

The position is based in Lagos, Nigeria, and involves working at a shared office ~3 days per week, in addition to requiring up to 20% travel to reach target populations, partners and platforms across the program’s areas of operation, which may include travel to locations where amenities or freedom of movement are limited. Occasional regional or international travel may be required.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding and Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme . We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.