DEADLINE FOR APPLICATIONS
18 November 2026-23:59-GMT+02:00 Central Africa Time (Khartoum)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
CONTRACTUAL INFORMATION:
Position Title: Re-advertisement: Management Services Officer (Travel Management)
Contract Type: Fixed Term - NOA
Division: Management Services
Duty Station: Port Sudan, Sudan
Duration: 12 months (initial)
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The position is based in Port Sudan and reporting to the Team Leader in charge of Travel Management. The Management Services Officer will oversee the day-to-day tasks in the travel unit and providing guidance to the Country Office and Field Office travel focal points.
KEY ACCOUNTABILITIES (not all-inclusive):
General Management of travel process for official travel and Staff Entitlements:
- Support preparation of functional annual plans and implementation of policies, procedures, processes, standards, and systems to support WFP’s strategic objectives.
- Implement the timely processing of staff travel requests, TECs and staff entitlement guiding the Central Hub team in line with the established SOP.
- Manage the implementation of internal controls and guidelines in the travel process by all business assistants and travelers
- Provide advice on travel documents, staff entitlements and guiding them as is appropriate on the process and entitlements.
- Review the contractual aspects of the global Contracts (BCD) and ensure implementation of the additional benefits that the CO has not yet implemented.
- Coordinate, in liaison with Travel Agents and HQ as required, the processing of medical and emergency evacuations, ensuring full compliance with established procedures and protocols, and maintaining close coordination with HR, Security, and other relevant stakeholders throughout the process.
Training:
- Review the training needs of the LPEs and the travel focal points in Country Office and field offices and plan for the training
- Conduct re-fresher training for specific needs as identified ensuring that staff are up to per with the required knowledge and skills to perform
- Follow up communicated corporate training that is to be undertaken by the travel focal points and ensure adherence and compliance.
Reporting:
- Work closely with Finance unit and travel team to review the open Trip document and BCD invoices to have nil open Items.
- Collate data and prepare basic analysis to support efficient planning and decision-making
- Provide monthly reports on the various travel Key performance indicators, budgets and expenditure per field office and country wide and reviewing the same with Team Leader and Head of Administration
Customer Service
- Utilize digital tools and applications to their fullest potential collaborating with technical experts to effectively adopt innovative technologies, thereby enhancing operational workflows and customer service.
Common Services:
- Assist with the preparation and implementation of UN Reform related inter-agency initiatives to achieve cost savings and enhance service quality
Roll out of Corporate Initiatives:
- In coordination with HQ teams, plan and oversee the rollout of corporate initiatives, ensuring that operational and contextual considerations are reviewed and aligned with broader organizational objectives.
- Plan and coordinate the delivery of training programmes and provide the necessary Country Office support to Field Offices and Travel Focal Points to ensure effective implementation of travel-related processes and procedures.
- Plan and conduct user awareness and sensitization sessions to promote compliance with corporate travel policies, procedures, and systems, while ensuring adherence to established standards and best practices.
Team Leadership:
- Provide guidance, on-the-job training and coaching to other support staff, to ensure services are delivered consistently and to the required standards.
- Perform other related duties as required.
QUALIFICATIONS AND EXPERIENCE
Education: Advanced University degree in Business/Public Administration, Finance or other relevant field relating to office management and administration, or First University/Bachelor degree with additional years of relevant professional experience and/or training/courses.
Experience: MInimum one-year postgraduate professional experience or a bachelor’s degree with atleast three years’ of professional experience in management service, service provision including travel management.
Knowledge & Skills:
- Knowledge of the principles and techniques of administrative management including organisation, planning, training, budgeting, and reporting.
- Experience in deriving insights and conclusions from data, trends, and performance metrics.
- Ability to plan, direct and coordinate program and administrative activities of a complex, interrelated and interdependent nature.
- Ability to lead teams.
- Excellent interpersonal skills and able to handle conflicts with people in stressful situations.
- Experience in management services in UN and international NGO setting will be an advantage.
Language: Fluency in written and oral English language and the duty station’s language, if different.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.