OVERVIEW

JOB PURPOSE

To provide the Director-General, Corporate Services (DGCS) with senior substantive advice on cross-cutting Corporate Services policies, operating models, service delivery, transformation and governance matters. The role evaluates proposals and issues referred by the DGCS; assesses strategic, operational, operational, financial, organizational, technology, sourcing, control and implementation implications; benchmarks relevant MDB and industry practices; and presents practical options and recommendations. It quality-assures the technical and policy substance of assigned Corporate Services submissions and follows up on specifically assigned technical recommendations, while preserving the operational authority and accountability of the respective Directors and Business Units. Directorate-wide planning, KPI consolidation, general action tracking, committee secretariat, engagement coordination, records management and routine reporting remain outside the role’s primary mandate.

KEY ACCOUNTABILITIES

Corporate Services Policy and Technical Advisory:
• Provide evidence-based advice to the DGCS on cross-cutting Corporate Services policies, operating models, service-delivery arrangements and proposals referred for executive consideration.
• Assess strategic, operational, financial, organizational, workforce, technology, sourcing, governance, control, risk and implementation implications and present clear options and recommendations.
• Review interfaces and dependencies across Corporate Services functions, including HR, administration and facilities, technology, procurement and other shared-service areas, to identify gaps, duplication and opportunities for integration.
• Benchmark relevant MDB and industry practices and assess their applicability to the Bank’s context and Strategy.

Technical Decision Support and Quality Assurance:
• Quality-assure the technical and policy substance of assigned Corporate Services submissions, business cases, policy proposals and transformation initiatives.
• Prepare concise technical briefs setting out the issue, evidence, assumptions, options, risks, trade-offs and recommended course of action.
• Provide substantive technical support for priority DGCS engagements when specifically requested.

Operating Model, Service Delivery and Transformation:
• Evaluate Corporate Services operating-model and organizational-design proposals for mandate clarity, accountability, interfaces, capacity, cost, controls and strategic alignment.
• Assess service-delivery performance and root causes of cross-functional inefficiency using available evidence, and recommend practical corrective or redesign options.
• Advise on transformation and digitalization initiatives, including process simplification, automation, data use and technology-enabled service delivery.
• Assess alternative delivery models, including insourcing, outsourcing, managed services, staff augmentation and shared-service arrangements, considering value, capability, risk, control and sustainability.
• Review governance and internal-control implications of assigned proposals and recommend clear ownership, decision rights and implementation safeguards.

KEY ACCOUNTABILITIES

Cross-Functional Technical Integration and Implementation Support:
• Coordinate technical inputs from accountable Corporate Services units only where required to develop an integrated analysis or recommendation for the DGCS.
• Facilitate resolution of substantive cross-functional policy, process, operating-model and service-delivery issues assigned by the DGCS, while maintaining ownership with the responsible unit.
• Follow up on implementation of specifically assigned technical recommendations and advise the DGCS on material barriers, risks or required decisions.
• Engage relevant internal and external subject-matter experts to validate analysis, test options and obtain comparative insight.
• Maintain concise records of the analysis, recommendations and outcomes of assigned technical matters in accordance with applicable information-management requirements.

Corporate Services Policy Coherence, Knowledge and Improvement:
• Identify inconsistencies, gaps or overlaps across Corporate Services policies, processes, mandates and service standards and recommend corrective action.
• Develop and maintain relevant knowledge of Corporate Services trends, MDB practices and emerging service-delivery models.
• Capture lessons from assigned reviews and promote adoption of proven practices by accountable Business Units.
• Use available data and analytics to strengthen evidence, challenge assumptions and evaluate the impact of recommended changes.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

• Master’s degree in Business Administration, Strategy, Public Administration, Economics, Organizational Design, Governance, Operations Management or another relevant discipline.
• Minimum 10 years of relevant experience, including substantial exposure to Corporate Services, operating-model design, policy analysis, transformation, governance, service delivery or executive advisory work.
• Relevant certification in strategy, organizational design, business process improvement, quality management, project management, sourcing or change management is preferred.
• Languages: English: Mandatory | Arabic: Preferred | French: Preferred

SKILLS & NECESSARY KNOWLEDGE

• Strong knowledge of Corporate Services operating models, governance, service delivery and cross-functional interfaces.
• Strong strategic, policy, organizational and business-case analysis capability.
• Ability to assess transformation, digitalization, sourcing, workforce, cost, risk, control and implementation implications.
• Knowledge of MDB governance and relevant Corporate Services benchmarks and practices.
• Excellent executive writing and ability to synthesize complex evidence into clear options and recommendations.
• Strong stakeholder engagement, constructive challenge, facilitation and influencing skills.
• High level of judgment, integrity, discretion and protection of confidential information.
• Proficiency in research, data analysis, digital productivity and data-visualization tools.

ABOUT APPLICATION PROCESS

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV
• Copy of passport
• Academic certificate
   

If you are currently an IsDB Regular staff applying for this role and get selected through the competitive selection process; your current contract type and other terms and conditions will remain unchanged.

The Islamic Development Bank (IsDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the IsDB does not request information on applicants’ bank accounts. The IsDB declines all responsibility for the fraudulent publications of job posts or job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.