Please note that the competition for this post is provisionally scheduled as follows:
• Selective Assessment: Online Assessment during the second half of January 2027
• Final Assessment: Online Assessment between 17 and 19 February 2027 and Onsite Interview Panel on 23 February 2027 at NATO HQ.
The above dates are tentative and may be subject to change, with final confirmation to be provided at a later stage in the process.
In the meantime, we kindly ask that you please make the necessary arrangements to ensure your availability, pending further notice.
1. SUMMARY
The Information, Communication and Technology Management (ICTM) Office provides support and services in the areas of information, communication and technology management, and digital information, archives, records and knowledge management to the North Atlantic Council (NAC), its committees and to the International Staff (IS).
To support NATO’s ongoing digital transformation, the Director, ICTM will provide strategic leadership and operational oversight for NATO HQ’s cloud adoption, in collaboration with the NATO Information and Communications Agency (NCIA) and other stakeholders. The incumbent will act as a primary catalyst for headquarters digital transformation, implementing robust knowledge management (KM) frameworks NATO-wide, foster seamless cross-divisional and enterprise-wide collaboration, and ensure technology directly drives business outcomes.
KEY CHALLENGES
Key challenges facing the successful candidate during the next 3-5 years are likely to include the following:
• Ensuring successful cloud adoption by the NATO Headquarters, in close cooperation with the business and other NATO bodies.
• Assessing the structure and performance of the Office, set the approach and manage the necessary change to ensure ICTM is a fit-for-purpose and effective entity.
• Enhancing ICTM’s role as the intelligent customer towards NATO Communication and Information Agency (NCIA), and other ICT service providers while ensuring the highest level of service to all customers.
• Leading the Information and Knowledge management transformation, ensuring IKM is done in an efficient, customer oriented and value adding manner, making sure it can be done NATO-wide in order to enhance data-sharing and collaboration.
In addition to the application form, candidates are expected to submit a Word or pdf document, maximum of two A4 pages, summarising their views on the key (and possible other) challenges and how they would address them if selected for the position.
2. QUALIFICATIONS AND EXPERIENCE
The incumbent must:
• have a university degree in a field relevant to the position;
• have at least 15 years of experience in progressively responsible positions relevant to ICTM, out of which at least 5 years of experience in senior leadership positions;
• have experience in cyber security risk management;
• have extensive experience championing change and/or modernisation projects;
• possess a broad knowledge of current and emerging technologies, industry trends and best practices with demonstrated experience evaluating their strategic value; and
• possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; II (“Elementary”) in the other.
The following would be considered an advantage:
• knowledge of managing information technology in the context of security-related international organizations.
3. MAIN ACCOUNTABILITIES
Vision and Direction: Develop and formulate strategic goals and objectives in line with Organization objectives, and make recommendations for the best ICTM structure as a critical enabler. Lead the transformation to the cloud and provide the necessary leadership on related transformation of IT/business services. Review the existing ICTM services, processes, and tools with a view to improve services to best suit the overall needs of the NATO HQ.
People Management: Provide mentoring, coaching and training opportunities and be available to offer guidance at critical moments. Set objectives, establish priorities and take corrective action when necessary. Provide regular and fair feedback on performance informally as appropriate and via the HQ Achievement and Development (ADP) system. Promote integrity, professionalism, collaboration and accountability through a sound leadership culture.
Representation of the Organization: Represent NATO HQ on technology and ICTM issues at meetings and committees. Represent ICTM as the prime authority on IT issues to the IS, International Military Staff and Delegations.
Project Management: Plan and supervise the development, expansion and maintenance of NATO HQ information technology solutions and services. Establish priorities and consider the needs of NATO Divisions and Independent Offices. Support the implementation of the business continuity plan. Ensure IT availability at all times. Monitor diverse project teams, incorporating suggestions from senior leadership.
Organizational Efficiencies: Identify, implement and exploit emerging technologies that will aid in the execution of ICTM work. Seek out operational suggestions from staff to contribute to smoother IT operations during any transition periods. Champion IT change initiatives.
Perform any other related duty as assigned.
4. INTERRELATIONSHIPS
Reporting Line: The incumbent reports to the Director-General for Management and Deputy Chief of Staff.
Interactions: They interact at the senior level with staff throughout the Organization, both on the civilian and military side, as well as with national delegations, capitals, with other NATO Bodies and with external providers.
Direct reports: 6
Indirect reports: 84
5. COMPETENCIES
The incumbent must demonstrate:
• Achievement: sets and works to meet challenging goals.
• Change Leadership: champions change.
• Conceptual Thinking: creates new concepts.
• Developing Others: provides in-depth mentoring, coaching and training.
• Impact and Influence: uses complex influence strategies.
• Initiative: plans and acts for the long-term.
• Leadership: communicates a compelling vision.
• Organizational Awareness: understands underlying issues.
• Self-Control: stays composed and positive even under extreme pressure.
6. CONTRACT
7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS
Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:
- For NATO civilian staff members only: please apply via the internal recruitment portal (link);
- For all other applications: www.nato.int/recruitment
Before you apply to any position, we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process.
Do you have questions on the application process in the system and not sure how to proceed? Click here for a video containing the information you need to successfully submit your application on time.
When submitting your application, please ensure that your Taleo Candidate Profile is updated and that your CV is correctly uploaded in the Taleo attachments section.
Please note that the competition for this post is provisionally scheduled as follows:
- Selective Assessment: Online Assessment during the second half of January 2027
- Final Assessment: Online Assessment between 17 and 19 February 2027 and Onsite Interview Panel on 23 February 2027 at NATO HQ.
The above dates are tentative and may be subject to change, with final confirmation to be provided at a later stage in the process.
In the meantime, we kindly ask that you please make the necessary arrangements to ensure your availability, pending further notice.
More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)
Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.
NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of reference documents without proper quotes (plagiarism), or any tools available on internet, including but not limited to translation facilities, or generative artificial-intelligence (AI) tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such tools will be rejected without further consideration, and NATO reserves the right to take further steps in such cases as appropriate.
8. ADDITIONAL INFORMATION
NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.
NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.
Candidates will be required to provide documented medical evidence to support their request for accommodation.
Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.
Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.
Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.
The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.
The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.
Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.
For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.
NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. For more info please click here.