NCIA exists for one reason: to ensure the Alliance can communicate securely and reliably, whether in critical political consultations or during complex military operations. We are a key enabler of NATO's core mission to keep one billion people safe.
Our technology and cyber experts power NATO's digital capabilities, from data-driven decision-making and secure networks to resilient operations and mission execution across land, air, sea, cyber and space domains.
This mission is made possible by our people. We are a team of around 3,500 civilian and military staff working across 30 locations throughout Europe and North America.
To meet growing operational demand, the Directorate of CIS Support Units (DCSU) is expanding its presence across a number of locations. DCSU manages, delivers and maintains communications and information systems products and services for NATO customers.
Through its CIS Support Units and local CIS Support Elements, DCSU provides the vital connection between customers and NCIA's wider service-delivery organisation.
CSE Haderslev, under CSU Uedem, will provide static and deployable CIS support to the 4th NATO Signal Battalion and help deliver secure, reliable end-to-end services.
About the Role
Provide principal-level support for the ICT platforms underpinning static and deployable CIS services in Haderslev. You will install, maintain and troubleshoot virtualised systems, software and network components, support releases and deployments, monitor performance and help end users. You will apply approved standards, maintain accurate technical records and guide work within the assigned area to ensure secure and reliable platform services.
What You Will Do
·Configure and maintain ICT-system hardware, software and virtualisation platforms.
·Monitor resource use and tune system software for reliability and performance.
·Install and test system-software releases with fallback plans.
·Diagnose network and platform faults using approved methods and tools.
·Install or remove components and complete testing and handover.
·Record deployment activity and maintain configuration documentation.
·Support static and deployable infrastructure and platform equipment.
·Provide technical guidance and deputise for higher-grade staff.
How You Will Contribute
Everything starts with the customer and the user. You will be expected to understand customer needs, maintain direct engagement and take ownership for reliable outcomes.
You will work collaboratively across organisational, professional and national boundaries, connecting customers with the right expertise and contributing to shared success across NCIA and the wider NATO Enterprise.
You will act with appropriate pace and sound judgement, address obstacles and improve delivery through insight gained from customers, users and operations.
What We Are Looking For
We are looking for candidates who meet the technical and professional requirements of the post and who can demonstrate:
·A strong focus on customer and user needs
·Ownership, initiative and accountability
·Sound judgement and practical problem-solving
·Effective collaboration across organisational and professional boundaries
·The ability to work productively with autonomy
·Adaptability in a developing operational environment
·A commitment to delivering results and improving services
Essential Education and Experience
·Higher vocational training with 3 years of post-related experience, or secondary education with 5 years of post-related experience.
·At least 3 years implementing and maintaining virtualisation technologies in a large organisation.
·Experience configuring hardware and software and troubleshooting CIS issues.
·Experience providing technical support to end users.
·VMware vSphere Foundation and/or Microsoft Server Administrator training.
·A thorough knowledge of one NATO language.
Desirable Education and Experience
·Experience in distributed operations, crisis response or international military/civilian environments.
·Knowledge of NATO structure and enterprise infrastructure.
·ITIL 4 Foundation, VMware or Microsoft certification.
Important Information Before Applying
·This post forms part of NCIA's expansion into a new or developing duty location.
·Practical onboarding guidance on host-nation administration may not yet be available at the time of recruitment, selection or onboarding.
·Candidates should be prepared to operate in a developing location environment where some practical arrangements may need to be clarified after appointment or arrival.
·Some local operational, administrative and support arrangements may continue to evolve. The role may therefore require a high degree of autonomy and different support arrangements from those available at an established NCIA campus.
·Candidates should not make assumptions about benefits, allowances, relocation support or other location-specific entitlements. Information will be provided only when formally confirmed.
·Any selection or appointment will remain subject to the required organisational approvals, establishment and funding arrangements, host-nation or administrative conditions, security requirements and other applicable appointment procedures.
·Progression through the recruitment process does not constitute a firm offer of appointment.
How to Apply
Please review the complete Job Description before submitting your application.
Applicants must demonstrate how they meet the essential requirements and complete the prescreening questions included in the application.