NCIA exists for one reason: to ensure the Alliance can communicate securely and reliably, whether in critical political consultations or during complex military operations. We are a key enabler of NATO's core mission to keep one billion people safe.
Our technology and cyber experts power NATO's digital capabilities, from data-driven decision-making and secure networks to resilient operations and mission execution across land, air, sea, cyber and space domains.
This mission is made possible by our people. We are a team of around 3,500 civilian and military staff working across 30 locations throughout Europe and North America.
To meet growing operational demand, the Directorate of CIS Support Units (DCSU) is expanding its presence across a number of locations. DCSU manages, delivers and maintains communications and information systems products and services for NATO customers.
Through its CIS Support Units and local CIS Support Elements, DCSU provides the vital connection between customers and NCIA's wider service-delivery organisation.
CSE Haderslev, under CSU Uedem, will provide static and deployable CIS support to the 4th NATO Signal Battalion and help deliver secure, reliable end-to-end services.
About the Role
Provide principal-level support for the network and communications systems connecting static and deployable CIS services in Haderslev. You will configure and troubleshoot routers, switches, firewalls and related components, maintain network-support processes, investigate performance and faults, and support systems integration and testing. You will guide work within the technical area, coordinate with service teams and customers, and help ensure that network services are secure, efficient and aligned with operational requirements.
What You Will Do
·Configure and maintain network components and operational settings.
·Investigate and diagnose network faults using management and monitoring tools.
·Specify components for network segments and follow agreed architectures.
·Support systems integration, builds, testing and reporting.
·Maintain network-support processes and ensure requests follow agreed procedures.
·Collect performance statistics and produce technical reports.
·Support static and deployable communications equipment.
·Provide technical guidance and deputise for higher-grade staff when required.
How You Will Contribute
Everything starts with the customer and the user. You will be expected to understand customer needs, maintain direct engagement and take ownership for reliable outcomes.
You will work collaboratively across organisational, professional and national boundaries, connecting customers with the right expertise and contributing to shared success across NCIA and the wider NATO Enterprise.
You will act with appropriate pace and sound judgement, address obstacles and improve delivery through insight gained from customers, users and operations.
What We Are Looking For
We are looking for candidates who meet the technical and professional requirements of the post and who can demonstrate:
·A strong focus on customer and user needs
·Ownership, initiative and accountability
·Sound judgement and practical problem-solving
·Effective collaboration across organisational and professional boundaries
·The ability to work productively with autonomy
·Adaptability in a developing operational environment
·A commitment to delivering results and improving services
Essential Education and Experience
·Higher vocational training with 3 years of post-related experience, or secondary education with 5 years of post-related experience.
·At least 3 years of hands-on experience designing, implementing and maintaining core network architecture for large organisations.
·Experience configuring and troubleshooting routers, switches, firewalls and networking components.
·CCNA training or equivalent.
·Good communication, analytical and problem-solving skills.
·A thorough knowledge of one NATO language.
Desirable Education and Experience
·Experience in distributed operations, crisis response or international military/civilian environments.
·Knowledge of NATO structure and enterprise IT infrastructure.
·ITIL 4 Foundation or CCNA certification.
Important Information Before Applying
·This post forms part of NCIA's expansion into a new or developing duty location.
·Practical onboarding guidance on host-nation administration may not yet be available at the time of recruitment, selection or onboarding.
·Candidates should be prepared to operate in a developing location environment where some practical arrangements may need to be clarified after appointment or arrival.
·Some local operational, administrative and support arrangements may continue to evolve. The role may therefore require a high degree of autonomy and different support arrangements from those available at an established NCIA campus.
·Candidates should not make assumptions about benefits, allowances, relocation support or other location-specific entitlements. Information will be provided only when formally confirmed.
·Any selection or appointment will remain subject to the required organisational approvals, establishment and funding arrangements, host-nation or administrative conditions, security requirements and other applicable appointment procedures.
·Progression through the recruitment process does not constitute a firm offer of appointment.
How to Apply
Please review the complete Job Description before submitting your application.
Applicants must demonstrate how they meet the essential requirements and complete the prescreening questions included in the application.