VN 110/2026 Communications Centre Operator

Job Description

Under the direct supervision of the Regional Security Advisor and OPCEN Manager based in Global Shared Services Centre (GSSC), the successful candidate will be responsible for providing support with the daily operations of the 24/7 Communications Centre within the OSS Global Operations Centre (OPCEN) in Manila and will also perform administrative functions in support of the Global Operations Centre (OPCEN).

Responsibilities

1. Assist in providing 24/7 global operational support and responses to Headquarters, all Regional Offices, and Country Offices worldwide, by responding to all incoming communications to the OSS Global Operations Centre as per internal standard operating procedures and guidelines.
2. On receipt of notifications of security-related incidents that may have an impact on the security of IOM personnel, premises, assets and operational activities, directly report to the Regional Security Advisor and OPCEN Manager, Duty Officer (DO) or designated Officer-in-Charge (OIC), in the absence of the Security Operations Officer, via all identified means of communication.
3. As instructed by the Regional Security Advisor and OPCEN Manager, Duty Officer (DO), or designated Officer-in-Charge (OIC), in the absence of the Security Operations Officer, send out notifications through Incident Flash Reports (IFR) and (SCAAN) reports to the Senior Staff Security Operations Officer in Headquarters in respect to major security-related incidents that may have an impact on IOM global operations. When instructed, send out notifications to the Chiefs of Missions, Field Security
   Officers, Organization Country Security Focal Points (OCSFPs) and their alternates, of any security incidents that may have an impact on operational activities.
4. Actively monitor open media sources for information relevant to the global security environment and prepare detailed endorsement reports at the end of each shift. This includes a report on monitored news during each shift that is relevant for Security Information Operations Cell (SIOC), including news links as reference for processing and monitoring of Regional Security Analysts for electronic Global Security Reports (eGSO) and electronic Monthly Security Bulletins (eMSB).  
5. Whilst on duty monitor the SCAAN dashboard and escalate via the defined channels when a SCAAN notification is received from IOM staff members globally, including notifications received from UNSMS agencies using SCAAN as their primary Security Communications Systems (SCS). Ensure the SCAAN Dashboard is constantly being monitored (for SCAAN Instant messages [IM], ‘Not Okay Status’ activations, advisories, staff headcounts, reports [Basic and Advanced2], GDAC [Global Disaster Alert and Coordination System] News Feeds etc.) and responded to and/or being updated. In parallel to this, directly coordinate with the SCAAN team for technical and further operational support.
6. Assist in maintaining all information boards and operational maps, located in the Global Operations Centre and ensure that data remains current (i.e.Missions on Monitor, Conflict, Election Monitoring, and Geological Hazards).
7. Keep the IOM global directory of Regional Security Officers, Field Security Officers, Regional Directors, Chief of Missions, Resource Management Officers, Organization Country Security Focal Points and Alternate Organization Country Security Focal Points updated.
8. Maintain an orderly filing system for all records, communications, electronic logs, databases for the Global Operations Centre.
9. Ensure that all equipment and office assets in the Global Operations Centre are in good working condition, maintaining an asset list/inventory of such assets.
10. Coordinate with OSS Resource Management team for procurement needs such as repairs or replacement as required with the endorsement of the Security Operations Officer.
11. Perform such other duties as may be assigned.

Qualifications

EDUCATION

• University degree in Communication Arts, Development Studies, Behavioural Sciences, International Studies, Security Management or a related field from an accredited academic institution with two (2) years of relevant experience; or,
• Completed High School degree from an accredited academic institution, with four (4)
  years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Previous experience working for an international organization is an advantage;
• Previous experience in information management, research, and reporting is desirable;
• Previous experience working on a shifting schedule is an advantage.

SKILLS

• Excellent communication skills, both oral and written;
• Knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint and Teams),
• Knowledgeable in electronic mapping systems Google Earth);
• Able to maintain confidentiality and discretion in appropriate areas of work.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info