Secured Satellite Telecommunications Service Manager

1. EUSPA AND THE HIRING DEPARTMENT

The European Union Agency for the Space Programme (EUSPA) provides safe, secure, and innovative satellite navigation and communication services for Europe. We advance the commercialisation of Galileo, the European Geostationary Navigation Overlay Service (EGNOS), and Copernicus data and services, while engaging in secure SATCOM (GOVSATCOM & IRIS²), and operating the Space Surveillance and Tracking (SST) Front-Desk. Our work strengthens European autonomy in space technologies, fosters innovation, and supports critical sectors such as transport, agriculture, and economic development across the EU. For more information on the EUSPA and the EU Space Programme, click here.

At EUSPA, we aim for our workforce to be representative of European society and strongly welcome applications from all qualified candidates. We actively seek to create a workplace where each staff member feels valued and respected, can give their best and can develop to their full potential. We believe that diversity drives excellence, and we are committed to creating an inclusive environment where everyone can thrive and contribute to our shared mission.

To promote diversity and establish a geographically balanced pool of candidates, we strongly encourage applicants from Member States which are lesser represented in the Agency workforce to apply. These Member States are currently Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovenia and Sweden. Recruitment will however remain strictly based on the merits of all applicants and no advantage will be given and no positions will be reserved for nationals of any specific Member State.

The Secured Communications Programme Management Department plans, implements, and reports on all the activities of the Agency linked to secured communications to comply with the tasks delegated to the Agency in the Contribution Agreement between the European Commission (EC) and EUSPA. The Department ensures the exploitation of the EU Space Programme components and the provision of users’ services as defined in the contribution agreement.

The position requires permanent relocation to the Agency’s headquarters in the heart of Europe – Prague (Czech Republic).

2. TASKS AND RESPONSIBILITIES

We are looking for enthusiastic and highly talented Secure Satellite Telecommunications Service Managers to join our dynamic team in the field of governmental secure satellite communications. The job holder will be the focal point for ensuring that the end-to-end service provision aspects are meeting the high expectations of government authorities and users from the early conception of the telecommunication infrastructure solutions and through the operational phase. The Secure Satellite Telecommunications Service Manager will focus on the commercial or governmental satellite operators as well as support the related work on the upcoming constellation IRIS² and the Govsatcom Hub on-going programme.

We are looking for two profiles:

• Secure Commercial Satellite Telecommunications Service Manager
• Secure Governmental Satellite Telecommunications Service Manager

The job holder will be entrusted with the following main tasks and responsibilities:

• Manage contractual service level agreements (SLA) and monitor KPIs of the governmental and commercial resource providers to ensure the contractual commitments are respected;
• Ensure timely reporting by the resource providers on the services delivered;
• Manage any satcom service issue timely to ensure prompt resolution;
• Manage and collect Competent Govsatcom Authorities (CGA) and their users feedback associated to the resource providers services;
• Identify and propose areas of improvement and lessons learnt;
• Manage contract updates when required to incorporate additional satellite resources;
• Manage the billing aspects with the resource providers;
• Follow-up on satellite technology developments and evolution to propose potential additional services and ground segment solutions to meet requirements from Competent Govsatcom Authorities and their users;
• Monitor that the secure communications services portfolio evolution and performance fulfil the end-user requirements as well as CGA/end user satisfaction acting as the voice of the customer;
• Coordinate the work of contractors/advisors supporting the above activities;
• Support related procurements;
• Liaise with other departments, notably in the area of Administration and Operations, to ensure the execution of related corporate tasks, such as planning, reporting, administration, financial & budget management, risk management;

Frequent travels are foreseen to the resource providers sites as well as to CGAs.

3. ELIGIBILITY CRITERIA

We welcome applications from all candidates who meet the following eligibility criteria, on the closing date for application:

1. Have a level of education which corresponds to completed university studies5 attested by a diploma when the normal period of university education is four years or more

   OR

   A level of education which corresponds to completed university studies attested by a diploma and at least one year of appropriate professional experience when the normal period of university education is three years

2. In addition to the above, appropriate professional experience6 of at least nine years after obtaining the required diploma

3. Be a national of a Member State of the European Union, Iceland, Norway or Switzerland 7

4. Be entitled to their full rights as a citizen

5. Have fulfilled any obligations imposed by the applicable laws concerning military service

6. Meet the character requirements for the duties involved8

7. Have a thorough knowledge (minimum C1 level) of one of the languages of the European Union9 and a satisfactory knowledge (minimum B2 level) of another language of the European Union9

8. Be physically fit to perform the duties linked to the post10

Temporary agents (2f) from EUSPA and other EU agencies are also invited to apply in accordance with the following EUSPA rules:

https://www.euspa.europa.eu/sites/default/files/2024-04/conditionsofemploymentoftemporarystaffta.pdf. The applicable grade bracket is AD8 – AD9.

[5] Only study titles that have been awarded in EU Member States or that are subject to the equivalence certificates issued by the authorities in the said Member States shall be taken into consideration. Qualifications/diplomas awarded in the United Kingdom until 31/12/2020 are accepted without further recognition. For diplomas awarded in the United Kingdom after this date (from 01/01/2021), a NARIC recognition is required: https://www.enic-naric.net/.

[6] Only appropriate professional experience acquired after achieving the minimum qualification stated in point.1 shall be considered. Where additional periods of training and study are accompanied by periods of professional activity, only the latter shall be considered as professional experience. Compulsory military service or equivalent civilian service accomplished after achieving the minimum qualification stated in point.1 shall be taken into consideration. Internships will be taken into consideration, if they are paid. Professional activities pursued part-time shall be calculated pro rata, on the basis of the percentage of full-time hours worked. A given period may be counted only once.

[7] The successful candidate shall be able and willing to apply for a personnel security clearance, issued by an EU Member State, at the level defined above immediately after the contract signature or at a later stage if required for the offered post.

[8] Prior to the appointment, the successful candidate will be asked to provide a Police certificate confirming the absence of any criminal record.

[9] The following languages shall be considered: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Irish, Italian, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish, Swedish. The level shall be determined according to the Common European Framework of Reference for Languages.

[10] Before a successful candidate can be appointed, they will be medically examined by a selected medical service so that the Agency will be satisfied that they fulfil the requirement of Article 28(e) of the Staff Regulation of Officials of the European Union.

4. SELECTION CRITERIA

All eligible applications that meet the criteria outlined above will be fairly and objectively assessed against the selection criteria based solely on the information candidates provide in their applications. The Selection Board responsible for this selection will determine the criteria to be assessed in the various phases of the selection procedure (assessment of the application forms, interview and written test) prior to being granted access to the names of the applicants.

The selection is based on a comparative assessment of eligible candidates against all the selection criteria. Even candidates who do not excel in every single criterion may still be successful in the overall assessment and are therefore encouraged to apply.

When completing the online application, please clearly highlight your relevant skills and experiences that demonstrate how your profile aligns with the requirements below.

Professional experience and expertise

1. Extensive experience in the management of relevant contracts in the satellite communications field;
2. Professional experience in the provision of governmental services is an asset;
3. Experience in financial, procurement and contract management;
4. Excellent command of both written and spoken English;

Required competencies

1. Motivation for the post;
2. Effective communication;
3. Transversal collaboration and working in teams;
4. Customer focus and service orientation;
5. Result orientation, prioritising and organising.

We warmly encourage candidates from all backgrounds, experiences, and identities to apply. Your unique perspective and talents are valued and essential to our success.

5. SELECTION PROCEDURE

The current vacancy aims to establish a reserve list and fill 2 (two) posts. The established reserve list may be used for another current or future site of the Agency.

A detailed description of the selection process is available here.

The interview and written test are currently scheduled for February 2027; however the date may be adjusted based on the availability of the Selection Board members.

To ensure a fair and transparent process for all candidates, direct or indirect contact with Selection Board members is not permitted. Any breach of this rule will result in disqualification from the selection procedure. Any questions regarding the selection procedure should be addressed only to: jobs@euspa.europa.eu.

In addition, candidates having any personal relationship within the EUSPA shall declare such situation to jobs@euspa.europa.eu.

6. APPLICATION PROCEDURE

To apply for this position, candidates need to create an account and register through the EUSPA e-recruitment tool.

Please note that only applications submitted via the e-recruitment tool will be accepted. Applications sent by email or post cannot be considered.

To ensure fairness, submitting multiple applications for the same position using different accounts will result in exclusion from the selection procedure.

Important: The information you provide in your online application is the sole basis for assessing your eligibility and matching your profile to the selection criteria. We encourage you to carefully review the requirements and provide detailed, clear information — especially regarding your education and professional experience. Include exact dates, descriptions of your responsibilities, and duties performed to help us understand your qualifications and experience fully. It is your responsibility to complete the application accurately and thoroughly, avoiding any unclear information or typographical errors.

To facilitate the selection process, please complete all sections of the application in English.

Applications must be received by the closing date specified in the vacancy notice to be considered. We recommend submitting your application well before the deadline to avoid any technical issues, as the Agency cannot be held responsible for last-minute problems with the e-recruitment tool, especially during periods of high traffic.

If you require technical support, please send your request to jobs@euspa.europa.eu at least two working days before the application deadline. Requests received later may not be addressed in time.

For detailed instructions on completing your application, please consult the e-recruitment guideline.

If you have any questions about the selection procedure, feel free to contact us at jobs@euspa.europa.eu. We are here to support you throughout the process.

7. APPEAL PROCEDURE

If a candidate considers that they have been adversely affected by a particular decision, they can lodge a complaint under Article 90(2) of the Staff Regulations of Officials of the European Union and Conditions of employment of other servants of the European Union; submit a judicial appeal under Article 270 of the Treaty on the Functioning of the EU (ex Art. 236 of the EC Treaty) and Article 91 of the Staff Regulations of Officials of the European Union; or make a complaint to the European Ombudsman.

Details on how to initiate these processes are available here.

8. SUMMARY OF CONDITIONS OF EMPLOYMENT

FINANCIAL ENTITLEMENTS

The remuneration includes a basic monthly salary 11 along with any applicable additional allowances12as well as reimbursements 13 for eligible expenses upon submission of evidence.

The total of your basic salary and any allowances is adjusted according to a correction coefficient based on the location of the post 14.The sum of standard social security deductions from salary at source is subtracted from the weighted amount 15. Please note that while the full pay is exempt from national income tax, it is subject to internal income tax and a solidarity levy as per applicable regulations16.

We ensure transparency and fairness in our compensation, supporting all employees equitably (zero pay gap).

Examples of net monthly salaries (as currently applicable in the Czech Republic) are presented below:

WORKING CONDITIONS AND BENEFITS

Discover our comprehensive welfare package designed to support your well-being and career growth. It includes generous leave entitlements, social security benefits, and professional development opportunities—all thoughtfully designed to help you maintain a healthy work-life balance. Learn more about how we invest in our people here.