Communications Coordinator - Jordan

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

Rights Respected, People Protected

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

The Communications Coordinator will develop and coordinate the implementation of external communication (public information, communication, reporting) and media (international, regional and local media and social media) strategy, proposals and plans for the Jordan Country Office. The Communications Coordinator will lead a team of three persons that will develop and produce communication materials and utilise opportunities to highlight NRC’s work and messages through the media.  The Communications Coordinator will develop annual activity and work plans for utilizing external communication and media opportunities in line with country office advocacy priorities. The position will also support capacity building and training of communications staff as well as that of wider programme staff to develop communication materials and engage with media.   The Coordinator will cooperate with relevant internal (Head Office & MENA Regional Office) and external partners (UN, NGOs & civil society) to develop coordinated and effective communication campaigns and development of strong relationships with local stakeholders. 

Generic responsibilities:

• Develop and coordinate the implementation of external communication for Jordan Country Office
• Ensure adherence to NRC policies and donor requirements in all external communications
• Monthly activity reports and other reporting as required
• Supervision and performance management of team
• Any other tasks as assigned by Country Director and Protection and Advocacy Adviser 

Specific responsibilities:

• Overall oversight/responsibility of all external communication and media work from the Jordan Country Office.  Act as Arabic spokesperson for Country Office when required.
• Development of strategic communication priorities and regular workplans in line with NRC Jordan Communication Plan and Advocacy Strategy and broader Country Office Annual Plan of Action
• Ensure the delivery of quality communication products in English and Arabic (feature stories, press releases, infographics, photo-stories, documentaries etc)
• Support national power and stakeholder analysis particularly related to government actors/local authorities and advise CD of strategic use of national media opportunities to develop NRC’s reputation.
• Support the Head of Programme/Liaison Officer to ensure the submission of quality and consistent information to national stakeholders on NRC’s operations in Jordan. 
• Coordinate with external humanitarian partner through Communications Working Group and developing bilateral working relationships with senior communication staff in UN and partner INGOs
• Coordinate with NRC Regional, Representative and Head Offices to develop coherent and strategic communications and media work  
• Line management of Communications Unit staff and delivery of regular training for national programme staff/media focal points. 
• Support programme management with oversight of spending of visibility and communication budget lines in grant agreements with programmes and inclusion of communication activities in new grants

Our Ideal Candidate:

We are looking for a university graduate with a minimum of 3 years previous experience in relevant field.   Experience working in complex and volatile contexts, experience working in communication and media roles in a humanitarian/recovery context and in within Middle East region, Documented results related to the position’s responsibilities, Knowledge about own leadership skills/profile, Fluency in English and Arabic, both written and verbal 

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period: Through 31st of December 2017

Salary/benefits: 2227 JOD

Duty station: Amman

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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