GLOBAL TRAVEL MANAGER

General

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law.  We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

In the course of the years, the ICRC has expanded to be a global force employing over 16,000 people in over 80 countries. With a more and more streamlined global organization, we are continuously seeking to create innovative solutions to meet our specific needs and to help our employees grow. It is a high priority for us to continually invest in our global workforce by providing ongoing opportunities for training, networking and mobility.

Role description

The Global Travel Manager will be responsible for the overall management of ICRC’s travel partners, assist with creating and implementing an overall travel program which will benefit the ICRC with alignment, efficiency, user experience’s improvement and security to all ICRC travelers.

Principal Responsibilities

• Provide strategic and functional support for the global travel services being at HQ or in the delegations.
• Develop and maintain strong global relationships with key airline, hotel, TMC, transportation and other suppliers to ensure alignment with the ICRC’s regulations and commercial objectives. And support the purchasing department for the request for proposal for new services (tools / global TMC RFP…)
• Work with the Head of HR Services to understand current field set up and to develop a global travel strategy.
• Work closely with purchasing department to implement travel strategy
• Design a global travel program with one or more professional external travel providers organizing transport, hotel, visa and events.   
• Liaise with suppliers and IT departments to automate processes to gain efficiency and increase traveler’s experience.
• Create and provide monthly reporting on supplier’s  KPI’s and SLA’s performance through a monthly dashboard 
• Prepare quarterly supplier performance scorecards to monitor the achievements to our negotiated rates and compliance to the financial commitments
• Network within the travel industry to gain insight into market trends and initiatives    

Required experience

• Minimum of 7–10 years of experience in a commercial travel management role in a fast paced corporate or agency organization, or within a financial function within the travel industry  
• Proven experience in implementing global travel programs
• Proven experience in supply chain network, infrastructure and pricing structures

Required profile and skills

• Fluent in both English and French
• Experienced negotiator, used to managing multiple vendors and ensuring exceptional service delivery
• First class communicator, both written and oral in French and English with proven presentation and interpersonal skills with history of interfacing effectively with all levels of management as well as both internal and external customers and suppliers
• Decision-maker, highly motivated with solid business acumen and strategic planning skills with solid emphasis on managing by objectives and performance measurement 
• Proven success in an environment where winning senior level sponsorship and stakeholder engagement is critical. Ability to challenge the status quo and seek dynamic solutions 
• A solid client service and relationship management outlook, with the ability to challenge and influence while being co-operative and collaborative in style 
• Proactive & innovative, displaying the drive and energy required to meet the continuous challenges this role will present, while maintaining a pragmatic approach 
• Excellent organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards 
• Personal integrity, initiative, leadership qualities and the ability to work as part of a team in an environment that demands excellence, time and energy    

Additional information

• Type of contract: Fixed term contract
• Starting date: 01.10.2017
• Length of assignment: 3 years
• Dead line for application: 13.08.2017