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Community Committees Training's in Mafraq - Jordan


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

Terms of Reference for community committees trainings in Mafraq


NRC requires this consultancy position to be filled as soon as possible. As such, applications will be assessed and interviewed as received. The consultancy may be filled before the closing date depending on applications and interest. 


NRC Programmes in Jordan

Since 2012 NRC has been operational in Education, Youth, Shelter and ICLA (information, Counselling and Legal Assistance). 


Purpose of the Consultancy  

The overall purpose of the consultancy is to conduct 2 type of trainings (16 training days) on the following topics:

  • Launching and managing social initiatives (إطلاق المبادرات المجتمعية وإدارتها)
  • Standards and Principles of Social Work معايير ومبادئ العمل الاجتماعي 


Training Objectives

  • Training Topic 1: Launching and managing social initiatives (إطلاق المبادرات المجتمعية وإدارتها)
  • Understanding concepts, elements and characteristics of social initiatives and sustainable social initiatives
  • Recognize the differences between charitable work, volunteering and community responsibility
  • Understanding cycle of implementing social initiatives 
  • Practice designing sustainable community initiative with clear criteria, objective, plan, budget, and evaluation methodology
  • Understanding concepts of social integration initiatives
  • Monitoring and evaluation of community initiatives


  • Training Topic 2: Standards and Principles of Social Work معايير ومبادئ العمل الاجتماعي
  • Understanding concepts and basic skills of social work
  • Understanding main approaches in social work
  • Understanding social entrepreneurship concept
  • Recognize social worker basic interpersonal skills
  • Understanding ethics and values of social work 


Targeted group

  • 20-25 social worker, volunteers, and activist in the community in Mafraq in each training 


Planned schedule

  • Topic 1, Two training courses, 20-25 participant for each training, 4 days for each training 
  • Topic 2, Two training courses, 20-25 participant for each training, 4 days for each training 
  • Within September, timetable will be discussed with chosen trainer Location
  • Mafraq city 


Training contents


  • Training Topic 1: Launching and managing social initiatives (إطلاق المبادرات المجتمعية وإدارتها)
  • Concepts of social initiatives and social responsibility
  • Concepts of sustainable social initiatives, and sustainable development
  • The differences between charitable work, volunteering and community responsibility
  • Importance of social initiatives for the community
  • Real examples of successful social initiatives, and sustainable social initiatives
  • Social inclusion concepts and social cohesion initiatives
    • What is meant by inclusive society and social cohesion?
    • Understanding social cohesion dynamics between refugees and host community
    • Elements necessary for creating an inclusive society between refugees and host community
    • Mapping the landscape of inclusion and exclusion
    • Approaches to promote social cohesion
    • Benefits of social cohesion
    • Examples of successful social cohesion initiatives


  • Using social media instruments in social initiatives with real examples
  • Launching and managing social initiatives (within this section the trainer supposed to create groups and lead the cycle of developing a social initiative for each group/ learning by practicing)
    • Team building and characteristics of successful team leader
    • Needs assessment tools and prioritization
    • Elements of successful social initiative
    • Developing the objectives of social
    • Planning and scheduling
    • Budgeting and finical management
    • Advocacy and gaining social support
    • Implementing social initiatives
    • Developing monitoring and evaluation tools
    • Documentation and report writing
    • Expected challenges and how to deal with it
    • Training Topic 2: Standards and Principles of Social Work معايير ومبادئ العمل الاجتماعي
  • Conducting needs assessment and developing vulnerability criteria
  • Service Planning, Implementation, and Monitoring
  • Practice evaluation and Improvement
  • Social advocacy campaigns
  • Approaches in social work
    • Human rights approach
    • Beneficiary centered approach
    • Emergency approach
    • Sustainable development approach
    • Empowerment approach
  • Social entrepreneurship with case studies
  • Psychological bases of social behavior of refugees
  • Interpersonal skills
    • Leadership
    • Communication skills
    • Empathy
    • Listening skills
    • Dealing with difficult situations
    • Stress management
  • Ethics and values of social work
  • Values and ethics in social work
  • Human rights
  • Social justice
  • Professional integrity


Training tools

  • PowerPoint & Flip Chart
  • Case studies and role playing
  • Learning by practicing
  • Working groups
  • Pre and post evaluations 



NRC expects the consultant to achieve the following outputs during the contract period. Specific due dates will be finalised during the contract process.

  • A training agenda in English and Arabic will be presented by the consultant for approval before the activities are initiated.
  • The consultant will provide informal weekly updates to ICLA project coordinator
  • The consultant will submit the draft training materials in Arabic for review by ICLA project manager and project coordinator
  • On the basis of feedback and comments from the presentation of the final draft training material, the finalised materials will be submitted after 5 days.





Consultant selected by NRC


Meetings with NRC team to finalise work plan


Training of social workers

16 training days during September




  • National Team Members: NRC national staff in Jordan will be available to manage logistic needs and organize the training
  • National trainers or training agencies have experience in providing such trainings   



The consultant must demonstrate the following qualifications:

  • Relevant university qualifications, preferably in a field related to social work. Master’s degree (or equivalent) preferred;
  • A minimum of four years of relevant professional experience
  • Demonstrated understanding of social work and social initiatives
  • Demonstrated expertise in eh design of training for different target audiences.
  • Ability to work with a group of diverse stakeholders and produce results;
  • Significant political, cultural and gender awareness, particularly in the Middle East context;
  • Fluency in Arabic language, both written and verbal.
  • Ability to conduct the trainings in Mafraq.


Applications for Consultancy

Consultants who wish to apply for conducting the training courses must submit an application that contains the following:

  1. Trainer contact information including the consultant’s name, email address and phone number(s).
  2. Cover letter
  3. Consultant CV (or separate CVs if more than one consultant will participate). Each CV is limited to 3 pages.
  4. Consultant previous training experiences.
  5. Training proposal with detailed training agenda, drafted training material and budget.



Interested consultants must submit an application by the 31 of August 2017 to and Applications must be sent in Word, Excel and/or PDF files. Receipt of application will be acknowledged but only finalists will be contacted. 

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: NRC - Norwegian Refugee Council
  • Location: Mafraq
  • Grade: Level not specified
  • Occupational Groups:
    • Emergency Aid
    • Social Affairs
    • Social Affairs
    • Education, Learning and Training
    • Civil Society and Local governance
    • Architecture, Building and Property Management
  • Closing Date: 2017-08-31

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