Assc PSP Off (Analys&Research)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the IOM-FOM issued for this Compendium / Fast Track exercise, as well as the  Revised Policy and Procedures on Assignments (UNHCR/HCP/2015/2 refers). Associate PSP Officer (Analysis and Research)

ORGANIZATIONAL CONTEXT

Within the Private Sector Partnership (PSP), the Strategy and Growth Section provides strategic and technical analysis support to embed PSP excellence in national & regional programmes and ensure that PSP achieves high revenue growth in the coming years at an optimal level of performance. The Associate PSP Officer (Analysis and Research) will operate in a context where the section is developing a number of key projects aiming at improving PSP level of insight into fundraising performance and identifying fundraising opportunities to build stronger PSP operations. Improved analytical environment and outputs will ultimately contribute to define the best possible long term growth targets and help PSP network reach these targets.

FUNCTIONAL STATEMENT

Accountability
- PSP level of insight into fundraising performance is improved thus better fundraising opportunities identified.
- Accuracy of PSP data collected and analysed is ensured and data quality, systems and processes improved.

Responsibility
- Manage the framework for formal analysis conducted throughout PSP with a focus on the way data is collected, advising on the quality of data, and ensuring PSP maximizes the use of data collected for quality analysis.
- Ensure that the PSP offices take note of the points raised in relation to data quality and how to improve the quality of data capture into database systems to enhance PSP capacity to analyse results, in liaison with the regional manager in charge.
- Consult with Individual Giving, Digital, Direct Response TV and Leadership Giving Specialists to help ensure synergies in the way PSP network collects and capture relevant data in the database systems.
- Document LTV analysis and benchmarking projects and liaise with PFR Admin Support and DIST to ensure that technical tools in use and in development are compliant with UNHCR internal environment and standards.
- Assist in development and improvement of fund-raising benchmarking.
- Assist in performance analysis and development of standard reports.
- Undertake screening and analysis of quarterly reports including Year End reports.
- Contribute to development of fundraising forecasts & predictive models and support integration into existing planning tools.

Authority
- Decide on the collection of data to monitor performance of fundraising programs and techniques.
- Decide on tools and processes relevant to collect and consolidate data in a secured and efficient manner.
- Decide on the presentation and dissemination of analysis conducted.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
- A University degree (BA) in business/marketing, social sciences or a related discipline plus at least 4 years¿ previous relevant work experience (2 years with advanced university degree) involving extensive use of database systems.
- Proven experience in global and country market and business analysis (ideally in a not-for-profit context but not essential).
- Proven expertise and up-to-date knowledge in all major database systems and Business intelligence tools existing and global suppliers leading in the area for potential consultation in the future.
- Proven experience with comprehensive Business reporting, benchmarking and performance evaluation based on return on investment, attrition rates and life-time value (ideally in a not-for-profit context but not essential).
- Excellent knowledge of English (written/oral/comprehension). Highly developed drafting ability in English.

DESIRABLE QUALIFICATIONS & COMPETENCIES
- Excellent analytical and conceptual skills and strong communication and presentation skills (both verbal and written).
- Computer skills with particular reference to database management, business intelligence and CRM tools commonly used in the industry, data  mining  as well as proficiency in word, excel, access and PowerPoint.
- Fluency in other analytical tools e.g. Microsoft Dynamics CRM, IBM Cognos and SAP BW.
- In-depth understanding and intuition of the strategic implications of fundraising metrics and data.
- Knowledge of other European and / or non-European languages where PSP fundraises is an asset.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
- A University degree (BA) in business/marketing, social sciences or a related discipline plus at least 4 years¿ previous relevant work experience (2 years with advanced university degree) involving extensive use of database systems.
- Proven experience in global and country market and business analysis (ideally in a not-for-profit context but not essential).
- Proven expertise and up-to-date knowledge in all major database systems and Business intelligence tools existing and global suppliers leading in the area for potential consultation in the future.
- Proven experience with comprehensive Business reporting, benchmarking and performance evaluation based on return on investment, attrition rates and life-time value (ideally in a not-for-profit context but not essential).
- Excellent knowledge of English (written/oral/comprehension). Highly developed drafting ability in English.

DESIRABLE QUALIFICATIONS & COMPETENCIES
- Excellent analytical and conceptual skills and strong communication and presentation skills (both verbal and written).
- Computer skills with particular reference to database management, business intelligence and CRM tools commonly used in the industry, data  mining  as well as proficiency in word, excel, access and PowerPoint.
- Fluency in other analytical tools e.g. Microsoft Dynamics CRM, IBM Cognos and SAP BW.
- In-depth understanding and intuition of the strategic implications of fundraising metrics and data.
- Knowledge of other European and / or non-European languages where PSP fundraises is an asset. C001L2 - Accountability Level 2
C002L2 - Teamwork & Collaboration Level 2
C003L2 - Communication Level 2
C004L2 - Commitment to Continuous Learning Level 2
C005L2 - Client & Result Orientation Level 2
C006L2 - Organizational Awareness Level 2
M003L2 - Judgement and Decision Making Level 2
X002L2 - Innovation and Creativity Level 2
X005L2 - Planning and Organizing Level 2
X006L2 - Policy Development & Research Level 2 Desirable Attributes:

- Specialist in fundraising analysis and performance evaluation;
- Proven track records in developing and implementing database-driven monitoring systems;
- Fluent in BI tools commonly available on the market
- Experience in an international non-profit organization or global company developing business on multiple markets.
- Excellent analytical and conceptual skills and strong communication and presentation skills (both verbal and written). Current Situation:

In June 2014, UNHCR's private sector partnerships service (PSP) launched the PSP Global Strategy 2014-18.  The strategy builds on a period of rapid growth and the increasing refugee needs to set a vision of raising $1 billion income annually from the private sector. In 2016, PSP is expected to record a total income of over $310 million including a large proportion of un-earmarked funds, representing over 9% of UNHCR's total budget. Contributions received through Individual Giving represented 68% of total private sector income.

Within Private Sector and Partnership (PSP), Strategy and Analysis Team sits in the Strategy and Marketing Section and provides strategic and technical support to embed IG excellence in national & regional IG programs and ensure that PSP achieves high income growth in the coming years. The Associate PSFR Officer will operate in a context where the Strategy and Analysis Team is running a number of key projects aiming at improving PSP level of insight into fundraising performance and identifying fundraising opportunities to build stronger PSP IG operations.

The success of projects in which the Associate PSFR Officer will be involved in, will highly depend on the quality of the data feeding into the analysis, the improvement of systems and processes in place to transform raw data into fundraising information, and the team's capacity to formulate and disseminate actionable findings at global and national levels.

Improved analytical environment and outputs will ultimately contribute to define the best possible long term growth targets and help PSP network reach these targets. Working and Living Conditions:

Copenhagen is classified as a Category H duty station with all amenities and excellent infrastructure. 

Because of Denmark's northern location in Europe, the number of daylight hours varies significantly. During winter, the sun rises at about 08:00 and sets at about 15:30, whereas in summer the sun rises at about 03:30 and sets as late as 23:00.

Denmark is located in a temperate climate zone. Average daytime temperatures range from 2 °C (35.6 °F) in January to 20 °C (68 °F) in August. The average wind speed is 7.6 m/s, which explains why Denmark is one of the world's largest exporters of wind turbines. Rainy days are likely all year round, while snowfall happens once in a while during winter.

The UN City is located at one of Copenhagen's newest harbor side developments, and is just a 30 minute walk from the city centre. We are also close to Copenhagen's ferry terminal and only minutes away from the Copenhagen's main public transport system; with bus 26 located approximately 10 minutes away from the office and Nordhavn train station located approximately 800m from the office. Our address is, Marmorvej 51, 2100 Copenhagen Ø. Security Considerations:

No specific security conditions pertain to this post.  Copenhagen is a safe environment.

Copenhagen is relatively safe, however as in any other big city you should watch out for pickpockets when using public transport, and pay attention to wallets, jewelry and purses when walking alone. Also be aware that some areas are not as safe as others. Additional Factors:

None.

Please note that the closing date for all vacancies in the Add. 3 to March 2017 Compendium is Thursday, 3 August 2017 (midnight Geneva time).