Service Management Associate (Risk) , Multiple positions

Information Communications Technology Division, Department of Field Support (ICTD/DFS) provides reliable data, voice and information and communications technology (ICT) services and products to field missions in support of peace operations worldwide.

ICTD/DFS is maintaining strong ICT service management framework in order to ensure application of the processes through its operation and functional areas at Field Technology Services, Global Service Centre (FTS/GSC). The activities are related to the continuous service improvement and the maintenance of strong IT-risk management framework. Effective and efficient management of critical IT-related enterprise risks is of paramount importance for successful delivery of the FTC/GSC IT services. DFS has requested UNOPS to provide technical capabilities in support of these initiatives.

Under the overall supervision of UNOPS DFS Senior Programme Manager, the incumbent will work under Chief of Section or a designated officer and responsible for providing support on ICT Risk Management in the Service Management area.

Within delegated authority, the Service Management Associate will be responsible for the following duties:

- Provides support to the FTS service management in managing risks related to delivery of ICT services

- Collect appropriate data and analyse risk

- Maintain the risk profile within tools such as an IT risk register and IT risk map

- Identify risks from current and potential technologies

- Breakdown of risk data and analysis of dependencies

- Identify adequate respond to discovered risk exposure and opportunity

- Work closely with the operational teams to identify lessons learned from risk events

- Maintain a tracking process for corrective actions on risk management tissues

- Evaluate risks related to the current and future projects

- Perform other duties as required

Professionalism: Strong theoretical background and knowledge of information technology/information management best practice implementation in the field of ICT risk management. Knowledge about main principals of the ICT risk management framework, experience in managing complex ICT projects. Ability to maintain independently assigned systems and develop approaches to resolve a wide range of issues/problems. Individual should be detail-oriented, creative, inquisitive, persistent, and self-motivated and able to maintain a very high level of confidentiality regarding the projects being conducted

Client Orientation: Ability to identify and analyse clients’ needs and develop appropriate technological solutions to the business needs.

Planning and Organizing: Ability to organize, plan and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines.

Communications: Proven ability to write in a clear and concise manner and to communicate effectively orally. Ability to advise and train users in the use of complex systems/applications and related matters and effectively prepare specifications and other written reports/documentation in a clear and concise style.

Teamwork: Strong interpersonal skills and ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity, including gender balance.

Education

• High school diploma or equivalent is required.
• First level degree is an asset or advantage.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS mission is to help people build better lives and countries achieve sustainable development.

UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

UNOPS vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure, and by the efficient and transparent use of public resources in procurement and project management.

With over 8,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it.  By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

 ECR strategy is to:

• Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
• Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
• Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services