Accountability Officer

Addis Ababa

Organization: DRC - Danish Refugee Council
Location: Addis Ababa
Grade: Mid/Senior level - Mid/Senior - Internationally recruited position
Occupational Groups:
Closing Date: Closed

Title: Accountability Officer

Reports to: MEAL Coordinator

Location: Addis Ababa

Start of Contract & Duration: Five Months with Possibility of Extension

Posting date: August 3, 2017

INTRODUCTION

The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009. With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, response to gender based violence, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

POSITION’S OVERALL OBJECTIVES

We are looking for a highly qualified Accountability Officer who provides technical guidance and ensures DRC Ethiopia/Djibouti is equipped to fulfill its commitments under the Core Humanitarian Standards. The Accountability Officer develops and provides relevant training, designs and implements accountability structures and tools, leads implementation of the Feedback and Complaints Response Mechanism, set up and maintain accountability system, and advocates internally for transparency and accountability towards persons of concern, donors, staff and partners.

KEY RESPONSIBILITIES:

Minimum standards and capacity building

Support all DRC offices to uphold the highest standard as stipulated on Core Humanitarian Standards and CoC
Ensure that all staff are trained in DRC’s CHS and Code of Conduct and what it means for them in their particular job function and risk environment, providing refresher training as necessary.
Ensure that a feedback and complaints response mechanism is operational, available and understood by staff and beneficiaries for all DRC projects and field sites.
Be available to provide informed advice and guidance for personnel, bearing in mind the responsibility of all DRC staff to report suspected and actual breeches of the DRC CoC.
Develop and modify as necessary DRC’s accountability communications materials (CoC, feedback and complaints mechanism, program information) to both staff and community members through brochures and posters and other media.
Conduct regular field visits to monitor DRC compliance with the CHS and communicate/explain the risks of non-compliance to DRC management.

Accountability structures and systems

Technically lead the development and management of accountability structures and systems across the country program.
As Registrar, oversee implementation of the DRC feedback and complaints response mechanism, including intake procedures, timely response to submissions, case tracking, and communications with beneficiary populations
With the MEAL Coordinator, develop and oversee implementation of Accountability Implementation Framework and Accountability Implementation Plan to deliver on its minimum accountability standards in emergencies.
With the MEAL Coordinator and in consideration of DRC regional priorities, identify strategies and tools to support the effective implementation of individual Core Humanitarian Standards
Foster participatory planning and implementation of accountability activities by training and involving community members.

Program support

Support relevant colleagues to ensure accountability considerations are incorporated at all stages of the program cycle (program development, implementation, and monitoring and evaluation).
Using accountability tools, consolidate and document lessons learned and best practices and share with relevant internal stakeholders.
Oversee the effective communication, use and analysis of feedback and complaints data to improve programming, and accountability to affected populations.

PERSONAL SPECIFICATIONS:

Required

University Degree in Social Sciences, Development Studies, or other relevant field of study.
At least 3 years professional experience in the humanitarian sector
Excellent knowledge of the Core Humanitarian Standards or other accountability measures/standards.
Relevant previous experience working in compliance, accountability, complaints management, etc. highly desirable.
Experience in developing and facilitating training
High integrity and willingness to conduct her/himself transparently
Ability to communicate technical information in an easy to understand, informative and collaborative manner
Fluency in English.

In this position, you will also be expected to demonstrate DRC’s five core competencies:

Striving for Excellence: Focusing on reaching results while ensuring an efficient process.
Collaborating: Involving relevant parties and encouraging feedback.
Taking the Lead: Taking ownership and initiative while aiming for innovation.
Communicating: Listening and speaking effectively and honestly.
Demonstrating Integrity: Acting in line with DRC’s vision and values.

TO APPLY

Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.

We only accept applications sent via our online-application form on www.drc.dk under Vacancies.

Please forward the application and CV, in English through the online application on www.drc.dk under vacancies no later than August 13, 2017.

For general information about the Danish Refugee Council, please consult www.drc.dk.

We encourage all qualified Ethiopian National candidates only to apply. DRC considers all applicants based on merit. It is DRC policy to recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to gender, race, national, clan or tribal origin, religion, age, sex, origin or ancestry, marital status, social status, sexual orientation, or status as a qualified disabled individual.

This vacancy is now closed.
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