Program Assistant/Receptionist (National Contract)

Afghanistan

Organization: DRC - Danish Refugee Council
Location: Afghanistan
Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
Occupational Groups:
- Administrative support
Closing Date: Closed

Who are we?

Danish Refugee Council (DRC) is a leading global displacement agency working in 40 countries, in conjunction with our specialist mine action unit, Danish Demining Group (DDG), which has been working in Afghanistan since 1999. DRC commenced operations in Afghanistan in 2011 and is today a leading actor in humanitarian response with membership of the Humanitarian Country Team and recent high-level representation at the Brussels Conference on Afghanistan. DRC-DDG Afghanistan is part of DRC’s Central & South-West Asia (CASWA) region covering Afghanistan, Iran and Paki-stan. Within an overall strategic framework of responding to emergencies, seeking solutions to pro-tracted displacement; and tackling root causes, DRC-DDG Afghanistan’s current programming encompasses: mine action, emergency response, protection, armed violence reduction, and livelihoods. With more than 500 fulltime national and international staff members, offices in Kabul, Jalalabad, Kandahar, Herat and Mazar-i-Sharif and a portfolio in 2016 of USD 13 million, DRC-DDG Afghanistan is one of the largest INGOs operating in Afghanistan.

About the job:

The main responsibility of this position is to support the operation of the Urban Hub (information and support center for Returnees affected population) with data collection, storage, processing and analysis through appropriate information management (IM) systems and tools,

Responsibilities:

Conduct first screening of all beneficiaries accessing the hub
Direct beneficiaries to the correct DRC counsellor, if applicable
Refer beneficiary to DRC protection team, if applicable
Provide referral to other NGOs for services not provided at the Hub
Provide information about Hub services to beneficiaries
Able and willing to service both male and female beneficiaries.
Provide relevant support to implement program related activities including but not limited to protection activities in Hub Jalalabad, Nangarhar province
Provide support with data entry and ensure timeliness and accuracy of all entered data.
Generate reports (graphs, charts, tables, etc.) from the available data and prepare statistical analysis.
Work closely with M&E colleagues to ensure that the IM tools and systems used by Protection team are in line with the projects IS&E plans and is able to provide required data and analysis.
Provide training to DRC Protection staff in how to access and use the databases and information management tools as required.
Ensure high standard of data protection and confidentiality of beneficiaries and of the staff involved in data collection.
Support DRC Protection team in the operation and maintenance of computers, printers and other hardware and software related to programme activities.
Comply with the requirements and standards of the DRC-DDG, a code of conduct and safety procedures.
Perform other relevant tasks as required.
Under the guidance and supervision of Hub Team Leader in Jalalabad, set up and maintain databases and information management (IM) systems

About you

To be successful in this role you must have:

Education & Qualification

University degree, preferably in Computer Science, IT, communications or other relevant technical field.
Familiarity with Java and experience working with online based IM systems/tools.
Advanced knowledge of Excel, ability to design Excel based information management tools and produce user-friendly reports and analysis.
Ability to clearly express one’s thoughts, to analyze and present information clearly and concisely.
Ability to set priorities and show initiative, to work independently and as part of a team.
Strong organizational skills and attention to detail.
Good interpersonal and communication skills.

Experience and Qualification:

At least 1-2 years program related field and has adequate knowledge on managing database and/or information management or other activities related to the responsibilities of the position.

Demonstrated experience in developing well-functioning and user-friendly databases and/or information management tools.

Languages:

Good knowledge of English
Fluency in Pashto

Key competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process

Collaboration: You involve relevant parties and encourage feedback

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You act in line with DRC-DDG vision and values.

Conditions:

Availability: As soon as possible
Duty station: Jalalabad, Afghanistan

We offer:

DRC-DDG will offer the successful applicant a contract till the end of 2017, extendable depending on both funding and performance.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national staff. This position will be placed at salary Grade E, level 1, basic 480 USD.

Application process:

Interested? Then apply for this position by clicking on Apply button. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.

Applications close 17 August 2017. However, please note due to the urgency of this position, shortlisting process will be ongoing. Should we find qualified candidates prior to expiry of this advert, interviews will be held immediately.

This vacancy is now closed.