Data Centre Infrastructure Technician, Multiple positions

UNOPS Data Centre Infrastructure Technician supports a diverse and complex portfolio of electromechanical and automation systems designed to maintain the optimum environmental conditions for the operation of all telecommunications and IT equipment to ensure full availability, continuous and safe operation year round.

The United Nations Department of Field Support, Information and Communications Technology Division (UN DFS-ICTD) is responsible for the maintenance of the TIER III Certified Facility to satisfy the requirements of the Departments of Peacekeeping Operations and Field Support (DPKO/DFS) missions as well as Special Political Missions (SPMs).

The Field Technology Service (FTS) at the United Nations Global Service Centre (UNGSC) is responsible for the maintenance of the infrastructures of the Information and Communications Technology Facility’s infrastructure. This infrastructure is composed of:  power systems, cooling systems and fire suppression systems, in addition to the rack hosting in support of operational requirements of peacekeeping missions as well as special political missions.  FTS strives to ensure implementation of the best practices in the data centre industry including  green energy and reduction of carbon emissions.  

• Provision of  7/24/365  ICT Infrastructure support

-  Perform “on call” duty technical service to react on any incident affecting DFS Data Centre infrastructures.

-  Liaise with External Service Providers or contractors to support other technologies integrated within the DFS Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and  Generators) 

-  Monitor, analyse and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.

• Coordinate with FTS management about the conduct of the Uptime Tier III, and activities related to ISO’s certification and re-certification of the Data Centre

- Assist in updating documentation required by the Uptime Institute with the definition of Tier III certification of the Data Centre.

-  Assist to maintain, improve or execute operations in compliance with ISO 27001 Standard Operating Procedures within the Unit.

- Carry out internal trainings and regular meetings for ISO 27001 and 14001standards, reviews, updates and archives of hard copy documentation related to mechanical infrastructures of the Data Centre.

• Rack Hosting Service provided to the Data Centre for IT equipment installation and infrastructure modification as required

-  Ensure redundant power distribution within each rack

-  Provide metal frame support, modification or customization as  required

-  Provide  grills and ventilation devices under floating pavement for proper rack cooling

-  Maintain power balance in all racks to optimize power consumption and eliminate power waste.

-  Construction of prototype and wherever required in rack customization, serial replication or modification of parts, providing cost estimation analysis.

• Optimization of GSC Telecommunications infrastructure in order to allow effective and efficient operations in a resource limited environment

-  Magnetic data erasing procedures

  Apply on all media hard drive or tape / cassette before submission for write off procedure.

-  Audio Video systems

  Hardware installation of LCD/PLASMA monitor, ceiling video projector, audio power amplifier and speakers.

- Access Control System

  Revision of access point control devices, Door locks, UTP routing, access control terminal

 Application set-up, maintenance and support to CITS front desk

  troubleshooting (configuration, hardware)

• Perform other duties as required

Professionalism - Knowledge of Tier III Critical Facility Maintenance. Shows pride in work and in achievements; demonstrates professionalism.

Planning & Organizing - Ability to organize, plan and implement work assignments, manage competing demands and work under pressure of frequent technical emergencies or tight deadlines. Develops clear goals that are consistent with agreed strategies. Demonstrates effective organizational skills to handle a large volume of work in an efficient and timely manner.

Communications - Proven ability to write in a clear and concise manner and to communicate effectively orally. Ability to prepare reports. Ability to assist in the update of Standard Operating Procedures, Emergency Operating Procedures, including to make and defend recommendations.

Teamwork - Strong interpersonal skills and ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity including gender balance. Works collaboratively with colleagues to achieve organizational goals.

Education

• High School or equivalent diploma

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS mission is to help people build better lives and countries achieve sustainable development.

UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

UNOPS vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure, and by the efficient and transparent use of public resources in procurement and project management.

With over 8,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it.  By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

 ECR strategy is to:

• Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
• Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
• Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services