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Communications Analyst SUSTAIN

Jakarta (Indonesia)


“UNDP partners with people at all levels of society to help build nations that can withstand crisis, and drive and sustain the kind of growth that improves the quality of life for everyone. On the ground in 177 countries and territories, UNDP offers global perspective and local insight to help empower lives and build resilient nations.”
UNDP Indonesia's mission is to be an agent for change in the human and social development of Indonesia. We aim to be a bridge between Indonesia and all donors as well as a trusted partner to all stakeholders. We work in four key areas of development: Governance Reforms, Pro-Poor Policy Reforms, Conflict Prevention and Recovery, and Environment Management, with the overarching aim of reducing poverty in Indonesia. Besides the four priority areas, UNDP Indonesia is also engaged in a variety of crosscutting initiatives focused on HIV/AIDS, gender equality, and information and technology for development.”
UNDP has been working on democratic governance issues in Indonesia for many years, and has contributed significantly to consolidating democracy through provision of policy advice and technical assistance, and by promoting and brokering dialogue and engaging in knowledge networking. In the justice sector, UNDP has been involved in providing support to ensuring access to justice and is currently implementing a Strengthening Access to Justice in Indonesia (SAJI) project which was developed based on experiences and lessons learned from two previous projects: Aceh Justice Programme (AJP) and the Legal Empowerment and Assistance for the Disadvantaged (LEAD) Project.  
With funding support from the European Union, and in partnership with the Government of Indonesia, UNDP is initiating a project aimed at supporting the Supreme Court (Mahkamah Agung/MA) to strengthen the rule of law and enhance public trust in the judicial system by increasing the transparency, integrity and accountability of the judiciary and the quality of justice services provided to the people. The EU-UNDP Support to Justice Sector Reform in Indonesia (SUSTAIN) will support the Supreme Court in the implementation of its Blueprint for Judicial Reform 2010-2035 through the achievement of four results: (1) enhanced internal and external oversight mechanisms of the judiciary; (2) enhanced knowledge and skills of judges & court staff and strengthened capacity of the Supreme Court Training Centre; (3) enhanced Human Resource and Organisation Management via integrated Human Resources and performance management databases, an effective implementation of advanced Human Resources policies, and a strengthened Judicial Reform Team Office; and (4) enhanced Case Management System and procedures of the judiciary to improve transparency, quality of case data and decisions and timeliness of case handling.
Enhancing the “public trust in the judicial system” requires improving the poor image currently conveyed by justice system actors of their integrity, governance and accountability. The justice system stakeholders and in particular the judiciary have made significant efforts towards increasing their accountability as mandated by their reform blueprints (Cetak Biru) of 2003 and 2010. However, these efforts are little heralded and the public perception of the judiciary is that of an opaque institution not much inclined to supervision –be it internal or external— and not prone to accountability. The compliance records of the wealth reports formally approved by the Counter Corruption Commission (Komisi Pemberantasan Korupsi/KPK) would nevertheless tend to demonstrate the opposite. However, these are unknown to the public and this good performance and evidence of transparency is largely ignored.
Restoring a good image of the judiciary in the minds of the public is a challenge that will take time but also will require dedicated efforts by competent professionals who will endeavor to bring the focus of court users –in particular the media and civil society counterparts— on the positive tangible changes that the ongoing reform of the judiciary are bringing about.
Under the supervision of SUSTAIN Deputy Project Manager and with the guidance and approval of the Head of the Department of Public Relations of the Mahkamah Agung, the Communication Analyst provides inputs to the design, management and implementation of a Supreme Court Public Relations policy inclusive of media outreach strategy and regular updates on the MA reform initiatives and on their impact on improvement of judicial services for the people.
The “culture of transparency” evidenced with the generalization of Case Tracking System (Sistem Informasi Penelusuran Perkara/SIPP) for case management (to which SUSTAIN contributes) will thus be complemented with a reinforced “culture of accountability” as promoted by the leadership of the Mahkamah Agung. This will be publicized by the Department of Public Relations of the Supreme Court with the proactive support of SUSTAIN Communication Analyst.
In parallel with the showcasing of reform within the country judiciary, the Communication Analyst will assure the visibility and impact of SUSTAIN Project activities in its four results areas: oversight mechanism, trainings-capacity building and institutional strengthening of the MA Training Center, human resources management & policies and case management.
The Communication Analyst will regularly work with the leadership and staffs of the Public Relations Bureau of the Supreme Court. She/he will also need to interact closely with SUSTAIN Sector Coordinators and Operations team as well as the Mahkamah Agung Judicial Reform Team Office (JRTO) and all relevant Supreme Court officials.

Duties and Responsibilities

1. Ensures planning and design of internal and external strategies for communications outreach focusing on achievement of the following results:
  • Preparation and conduct of communications needs assessment for the Public Relation Bureau of the Supreme Court and for SUSTAIN Project implementation;
  • Drafting/editing communications and outreach strategy based on corporate communications strategy and consultation with donor and technical assistance recipient;
  • Develop strategy to integrate advocacy and communications strategies into all aspects of SUSTAIN Project during activity formulations;
2. Ensure implementation of SUSTAIN Project’s strategy and plan focusing on the achievement of the following results: 
  • Improvement of judicial system perception by court users and civil society representatives through the development, jointly with the relevant bureaus and officials of the Supreme Court, of a public relation strategy aiming at improving the image of the judiciary and the courts;
  • Establishment of a network of contacts with media and civil society organizations (CSOs) to facilitate dissemination of information on Supreme Court ongoing reform initiatives;
  • Implementation of SUSTAIN Project’s publications strategy and plan, based on corporate publications policy and donor requirements; 
  • Coordination and management of SUSTAIN Project publication activities such as content management, norms for publishing, design , etc.;
  • Contact with printers and other suppliers to ensure production and ensure publications dissemination.
3. Provision of technical assistance and guidance if required to the Mahkamah Agung website team,  Project based knowledge management system and supervision of the design and maintenance of SUSTAIN Project’s website, intranet, focusing on the achievement of the following results: 
  • Establishment of close contact and coordination with the Supreme Court website team, assessment of their potential needs for support and provision of such;
  • Supervision of the design and maintenance of the project’s website based on corporate requirements in cooperation with Country Office’s ICT staff; 
  • Preparation of the content for the website to ensure consistency of the materials;
  • In coordination with Country Office Knowledge Management  develop knowledge management strategy and ensuring awareness among the project staff on the KM strategy 
  • Act as facilitator role in the project to capture best practices, capitalize on lesson and learns and respond to network queries , create a knowledge map systematically and actively promote knowledge sharing as well as learning culture in the project office . 
4. Supports the business development focusing on achievement of the following results:
Launches and campaigns
  • Promotion and maintenance of public information campaign on activities/outputs of ongoing reforms of the judiciary as supported by SUSTAIN project activities;
  • Packaging and submission of project initiatives for donor review in collaboration with project’s staff and supervisor.
  • Maintenance of increased coverage and understanding of the ongoing judicial reform progress in the Supreme Court and its subsidiary courts through regular media contacts and provision of newsworthy information to court users, judicial system stakeholders, public at large and, where possible, donors;
  • Organization of roundtable discussions, press conferences, briefing sessions, interviews, launches, etc.;
  • Ensured access for journalists to subject matter experts;
  • Contributing to the extent needed and possible, to the drafting of regular newsletter by Supreme Court JRTO;
  • Drafting/producing of regular information updates/newsletter on SUSTAIN activities, plans and results;
  • Contribution to the preparation of SUSTAIN regular reports to UNDP management and donor.
Public Information
  • Effective responses to inquiries from public or other stakeholders on ongoing judicial reform initiatives and results.


Core Competencies:
  • Demonstrating/safeguarding ethics and integrity;  
  • Self-development, initiative-taking; 
  • Networking skills and capacity to enlist support of counterparts and creating champions;
  • Self-assurance in public speaking contexts;
  • Acting as a team player and facilitating team work; 
  • Facilitating and encouraging open communication in the team, communicating effectively; 
  • Learning and sharing knowledge and encourage the learning of others; 
  • Informed and transparent decision making.
Functional Competencies:  
Advocacy/Advancing A Policy-Oriented Agenda
Preparing information for advocacy
  • Identifies and communicates relevant information for a variety of audiences for advocating judicial reform and SUSTAIN Project’s mandate;
  • Identifies and communicates best ways to publicize reform policies and results of reform initiatives;
  • Collects and formats data on accountability compliance by Mahkamah Agung and subsidiary courts.
Results-Based Programme Development and Management
Contributes into results through primary research and analysis
  • Assesses and analyzes Public Relation Bureau performance and provides inputs on possible improvements;
  • Provides comparative analysis of foreign judicial institutions and courts best practices of public relations;
  • Prepares jointly with Public Relations Bureau leadership an Action Plan to enhance public image of the judiciary in the media;
  • Assesses project performance to identify success factors and incorporates best practices into SUSTAIN project work;
  • Researches linkages across other justice-related programme activities to identify critical points of possible coordination and/or integration and synergies;
  • Monitors and reports in close liaison with SUSTAIN Project M&R Officer specific stages of SUSTAIN Project implementation.
  • Develop success stories from all working sectors according to the required template
  • Microsite management including content and photos development
  • Provision of social media content for both the EU and UNDP social media accounts according to each account’s preferences
Building Strategic Partnerships 
Maintaining a network of contacts
  • Builds and maintain network of contacts with media to build result-oriented partnerships supportive of judicial reform agenda;
  • Analyzes and selects materials for strengthening strategic alliances with partners –including other donors’ judicial sector Technical Assistance initiatives— and other stakeholders of the Indonesian justice system.
Innovation and Marketing New Approaches
Enhancing processes or products
  • Generates new ideas and proposes new, more effective ways of promoting judicial reform within the judiciary and with justice system stakeholders;
  • Documents and analyses innovative strategies/best practices/new approaches for communicating judicial reform results and achievements as well as their impact on people’s interaction with the justice system.
Promoting Organizational Learning and Knowledge Sharing
Basic research and analysis
  • Generates new ideas and approaches, researches best practices and proposes new, more effective ways of advocating and promoting judicial reform;
  • Documents and analyses innovative PR strategies and new approaches.
Job Knowledge/Technical Expertise
Fundamental knowledge of own discipline
  • Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position;
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks; 
  • Analyzes the requirements and synthesizes proposals;
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning;
  • Demonstrates good knowledge of information technology and applies it in work assignments.
Advocacy for SUSTAIN Project’s Goals
  • Identifies and communicates relevant information for advocacy for SUSTAIN Project’s goals for a variety of audiences;
  • Maintains a functioning network of contacts in the media and civil society.
Client Orientation
  • Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion;
  • Organizes and prioritizes work schedule to meet client needs and deadlines.

Required Skills and Experience

Bachelor or Master degree in Communications or other relevant fields of study would be desirable, but it is not a requirement.
  • Minimum 5 years of professional experience at national or international level in public relations, communications or advocacy for candidates with Master Degree and 7years for candidates with Bachelor Degree;
  • Experience in managing media and campaign;
  • Strong knowledge and experience in Public Relations and Communications management are essential 
  • Substantive knowledge as well as practical experience in knowledge management concepts and tools would be preferable. 
  • Demonstrated experience of monitoring and producing high quality report will be essential. Ability to link the specific references to actual impact of judicial reform initiatives supported by SUSTAIN would be preferable. 
  • Experience in successfully  establishing  and management community of practice in development areas is preferable
  • Experience in handling of web based management systems would be highly desirable;
  • Prior experience in Technical Assistance project with Mahkamah Agung or other stakeholders of the justice system would be an asset. 
  • Excellent analytical skill and advance computer skills required.
Language Requirements:
  • Fluency in written and spoken English is an absolute necessity;
  • Fluency in written and spoken Bahasa Indonesia is required.
Other Requirements:
  • Familiar with Indonesia judicial reform agenda and current political situation would be an advantage;
  • Good inter-personal and team building skills;
  • Full time availability for project management support duties is essential;

UNDP is committed to achieving workforce diversity in terms of gender, nationality, and culture. Female candidate, individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated in the strictest confidence.

UNDP Indonesia reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP Indonesia at the same grade level and with similar job description, experience and education requirements.


Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNDP - United Nations Development Programme
  • Location: Jakarta (Indonesia)
  • Grade: SB-4, Service Contract - Junior level
  • Occupational Groups:
    • Communication
  • Closing Date: 2017-09-11

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