Junior Support Assistant
Bangkok
- Organization: UNOPS - United Nations Office for Project Services
- Location: Bangkok
- Grade: Administrative support - LICA-4, Local Individual Contractors Agreement
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Occupational Groups:
- Administrative support
- Information Technology and Computer Science
- Closing Date: Closed
Background Information - Job-specific
Functional Responsibilities
- Work with senior support staff and developers to provide support for a fuel management system to achieve smooth resolution of system issues and exceptional client service.
- Participate in user acceptance testing and compile the results to deliver reliable software.
- Coordinate with users in peacekeeping missions for system and transaction data issues.
- Participate in application deployment and user training in field missions for the successful system deployment and acceptance among the user community.
- May participate in application localization into Chinese.
General user support work will impact the service to the user communities throughout the United Nations Secretariat peacekeeping missions where eFMS system is deployed. As a coordinator, the incumbent will attend to one or two missions specifically and assist the clients for efficient usage of the system.
Competencies
| Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. |
| Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. |
| Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). |
| Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. |
| Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. |
| Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. |
| Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. |
Education/Experience/Language requirements
- A High School diploma is required. A Bachelor's or Master's degree is highly desirable.
- Minimum of four year of experience in user support, user coordination, or data analysis of enterprise application(s) in organization(s) where English is the primary official language is required. With a Bachelor's or Master's degree from a university where English is the primary language of study, no relevant experience is required; however, knowledge or expertise in enterprise applications support, user coordination, or data analysis is highly desirable.
- Knowledge or exposure to Siebel CRM based system is highly desirable.
- Experience in software testing, deployment and/or training is highly desirable.
- Experience within the UN, UN agencies, and/or field mission environment is highly desirable
Fluency in English is required. Knowledge in Chinese (Mandarin) is highly desirable. Knowledge of French and UN official languages is an advantage.
Contract type, level and duration
Contract level: LICA 4
Contract duration: (subject to satisfactory performance and funds availability)
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Considerations
- Please note that the closing date is midnight Copenhagen time
- Applications received after the closing date will not be considered.
- Only those candidates that are short-listed for interviews will be notified.
- Qualified female candidates are strongly encouraged to apply.
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
- The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.
Background Information - UNOPS
UNOPS mission is to help people build better lives and countries achieve sustainable development.
UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.
UNOPS vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure, and by the efficient and transparent use of public resources in procurement and project management.
With over 8,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.
Background information- ECR
Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.
ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.
ECR strategy is to:
- Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
- Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
- Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.
ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.
Background Information - Development Group Cluster
Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.
The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services
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