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Communication with Communities (CwC) Officer (national contract)

Cox's Bazaar (Bangladesh)

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Communication with Communities (CwC) Officer to support in the establishment of a strong information sharing and accountability mechanism which includes effective communication with communities through various communication channels, thus ensuring accountability to affected population


About the job

Your main duties and responsibilities will be:

  • Monitoring and track various community complaints and feedback
  • Track the complaints, feedback, suggestions and enquires of refugees
  • Develop appropriate responses in conjunction with the DRC Protection unit or other units as applicable (referrals)
  • Track the closing of complaints loop by ensuring every complaint is processed and appropriate response is generated and responded to the particular compliant
  • Conduct regular outreach / community visits and ensure to receive feedback and inputs from the affected population
  • Review and generate summary reports of weekly and monthly inputs
  • Support the development of appropriate communication (posters, leaflets, SMS, banners, audio messages, etc.)
  • Ensure these communication messages are effectively disseminated amongst the affected population
  • Coordinate and foster internal (with other DRC units) and external relations (CwC WG, UN, NGOs, local authorities)
  • Supervise and guide CwC volunteers, incl. managing of administrative tasks in relation to volunteers’ work (e.g. timesheets)
  • Provide translation/interpretation if/as necessary 
  • If required, participate in relevant coordination meetings
  • Ensure compliance with safety SOPs
  • Any other tasks required by the Camp Manager relevant to implementation of CCCM activities


About you


  • 2 years’ experience working with an INGO in a formal or informal camp setting
  • Experience in Communications / Public Relations is desirable
  • Willingness to live and work in a challenging environment with limited resources



  • Good knowledge of Rohingya language


In this position, you are expected to demonstrate DRC’ five core competencies: 

  • Striving for excellence: You focus on reaching results while ensuring an efficient process. 
  • Collaborating: You involve relevant parties and encourage feedback. 
  • Taking the lead: You take ownership and initiative while aiming for innovation. 
  • Communicating: You listen and speak effectively and honestly. 
  • Demonstrating integrity: You act in line with DRC’s vision and values.  


We offer
Contract length: 3 months with possibility of extension
Start date: As soon as possible.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National Staff in Bangladesh; please refer to under Vacancies.


Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Closing date for applications: 6 December 2017
For questions regarding the vacancy please contact
If you have questions or are facing problems with the online application process, please go to

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: DRC - Danish Refugee Council
  • Location: Cox's Bazaar (Bangladesh)
  • Grade: Mid/Senior - Internationally recruited position - Mid/Senior level
  • Occupational Groups:
    • Communication and Public Information
  • Closing Date: 2018-12-02

What does it mean?

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Sign up for free to be able to save this job for later.