Human Resources Associate

• Comprehensive HR strategy including benefits and entitlements management;
• Consistent approach in compliance with Staff Regulations and Rules; 
• Client and partner confidence in Benefits and Entitlements Services (BES) as an HR service provider;
• HR policies and guidelines relating to Benefits and Entitlements are reviewed and revised as necessary.

• Equity and transparency in the application of Staff Regulations and Rules;
• Client understanding and confidence in BES as a credible HR service administrator;
• A high quality, timely and accurate service is provided to clients and partners;
• Accurate staff database for staff and talent management.

• Accurate determination of financial entitlements of personnel transactions;
• Timely processing and approving financial payments to support the staff rotational policy;
• Increased efficiency as a result of reduction in recoveries, advances and other exceptional payments;
• Accurate processing of financial entitlements to correct UNDP and third party funds.

• HR knowledge management system contains accurate and comprehensive coverage of Benefits and Entitlements matters;
• Staff are enabled and empowered through access to BES knowledge base;
• Full transparency of the administration of Benefits and Entitlements;
• Continuous learning and development for HR staff by keeping abreast with HR best practices; 
• Conduct training courses on Benefits and Entitlements.

• Recommendations for improved and new HR policies and guidelines; 
• Streamline payment and entitlement procedures to deliver optimal client service;
• Enhance work efficiency through constant evaluation and analysis of HR processes; 
• Reduce costs of BES operations and related costs to clients and partners;
• Reduced unnecessary paperwork and administrative processes;
• Provide input and support to further development of and implementation of eServices.

• Demonstrates integrity by modelling the UN’s values and ethical standards
• Demonstrates and promotes the values of UN/UNDP in actions and decisions and acts in accordance with the standard of conduct for international civil servants
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

• Contributes effectively in team-based activities; displays open, co-operative behavior
• Works collaboratively with team members sharing information openly and demonstrating cultural, gender, religion, race, nationality and age sensitivity and adaptability

• Consistently approaches work with energy and positive, constructive attitude
• Demonstrates strong oral and written communication skills
• Demonstrates openness to change and ability to manage complexities
• Solicits feedback from staff about impact of own behaviour and responds positively to critical feedback and differing points of view
• Remains calm, composed and patient even during challenging situations

• Delivers verbal/written information in a timely, clear, organized and easily understood manner
• Expresses own ideas/interests/concerns with clarity with the intent to enhance dialogue
• Uses tact and sensitivity when delivering sensitive information or resolving delicate issues

• Understands the main processes and methods of work regarding the position
• Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently to deliver accurate, timely and effective client services
• Applies Atlas and other IT tools and the internet to enhance accurate, timely and effective delivery of services
• Ability to provide input to business processes re-engineering, implementation of new systems

• Shares knowledge and experience
• Encourages colleagues to share knowledge and contribute to UNDP Practice Areas
• Develops substantive knowledge of one or more practice areas
• Promotes a learning environment in the office
• Provides helpful feedback and advice to others in the office
• Researches best practices and poses new, more effective ways of doing things
• Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills
• Effectively applies existing knowledge to improve performance

• Focuses on results for clients by providing information, being accessible, understanding need and giving them due priority
• Organizes and prioritizes work schedule to meet deadlines
• Establishes, builds and sustains effective relationships within the work unit and with internal and external clients
• Analyses problems carefully and logically, leading to fact-based and practical recommendations.

• Secondary Education with at least six (6) years relevant experience, or Bachelor’s Degree in HR, Business or Public Administration with relevant experience of at least three (3) years.
• Specialized certification in HR is highly desirable. 

• 3-6 years of progressively responsible HR/administration or other relevant experience is required at the national or international level. 
• Experience in the usage of computers, office software packages and web-based management systems (ERP system, MS Word, Excel, etc) is required.

• Fluency in English. 
• Knowledge of another UN language would be an asset. 

Important applicant information

All posts in the GS categories are subject to local recruitment.

Priority will be given to Danish nationals and holders of relevant Danish residence permit.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

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