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ICT Associate

Kabul (Afghanistan)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Kabul (Afghanistan)
  • Grade: LICA-6, Local Individual Contractors Agreement - Administrative support
  • Occupational Groups:
    • Information Technology and Computer Science
    • Administrative support
  • Closing Date: 2017-12-19

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Background Information - UNOPS

UNOPS supports the successful implementation of its partners’ peace building, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner. Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations. With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.
A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.

Background Information - Afghanistan

With more than 20 years of experience in the country, the UNOPS Afghanistan office supports national reconstruction and development efforts by providing projects with goods and services - from stand-alone, one-off solutions to long-term management and capacity development support.  Based in Kabul, UNOPS Afghanistan has regional offices in most part of the country. The team implements projects in support of the Afghanistan National Development Strategy, in a wide range of sectors including infrastructure, education, environment and agriculture, and governance and rule of law.

Background Information - Job-specific

The UNOPS Afghanistan Operations Center (AFOC) under the UNOPS Asia Region Office (AR) has been established to support, develop and oversee UNOPS’ portfolio of programmes and projects in Afghanistan and Pakistan and to ensure that synergies between programmes and projects are effectively developed. AFOC plays a critical role in ensuring quality services to UNOPS partners that meet stringent requirements of speed, efficiency and cost effectiveness.
UNOPS strategy for Afghanistan is aimed at providing maximum support to the Government and people of Afghanistan though the delivery of projects and services in line with the government’s own priorities. UNOPS Afghanistan has been established as an organizational mechanism to deliver a range of projects for which UNOPS has been designated as the implementation agency. At present, UNOPS Afghanistan is implementing a number of projects in a range of sectors including infrastructure (roads and schools) development, capacity building to various ministries, and environmental protection, among others, on behalf of the Government of Afghanistan and the donor community.
On behalf of partners, UNOPS is implementing the Inter-Agency Information Centre (IAIC), a toll-free humanitarian helpline that connects people to assistance and functions as an information exchange platform between affected populations and humanitarian and development partners. Feedback and complaints from affected populations is channeled to partners to improve programming and the timely delivery of a relevant response.
The IAIC, to be launched in early 2018, is facilitated through a professional-grade call contact system, which connects calls through an interactive voice response (IVR) system to available and appropriate operators, which collectively speak Dari, Pashtu, and English, among other dialects.
UNOPS is seeking a Cisco-certified ICT Associate to ensure the IAIC remains functional always.

Functional Responsibilities

The ICT Associate will support IAIC project in having trouble free ICT services. The specific responsibilities include:

  • Full compliance of ICT activities with UNOPS rules, regulations, policies and strategies.
  • Participation in the development of ICT standards and strategies.
  • Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
  • Liaise with the service provider and ensure that equipment are fixed properly and Internet connections provided uninterrupted.
  • Provide each end user with all support required.
  • Maintain Internet connectivity brand width as was agreed with the service provider.
  • Install licensed software application provided by IT section Kabul.
  • Maintain and upkeep virus protections up to date.
  • Maintain problems tracking database, classify the problems by categories (hardware and software).
  • Prioritize them by low, medium, and high. Evaluate the problems and give suggested solution.
  • Recommend network enhancements and upgrades, indicate any relevant modifications required.
  • Maintain and provide operation support for system applications, analyze and implement system changes and upgrades.
  • Setup and maintenance of LAN
  • Selection and installation of software;
  • Antivirus solutions;
  • Selection of computer hard wares and maintenance of hard and soft wares;
  • Promptness of the service
  • Monitoring of users;
  • Database building of problems and solutions applied;
  • Installing and managing Cisco call contact system, including: troubleshooting; recording and updating IVR; creating and managing operator profiles; monitoring validity of licenses and software; updating software; monitoring Cisco products to identify new, relevant software; support in the creation of necessary procurement documentation; any other related tasks; and
  • Capacity building of staff.     
  • Keep track of IT equipment assigned to the staff. Other duties as may be required by the Project
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

Monitoring and Progress Controls:

  • Shall be measured against wok plan.

Education/Experience/Language requirements

  • Secondary education required, Diploma or University Degree, preferably in IT related field is desired.
  • 6 years of progressively responsible, job related experience in working in the field of information technology systems, preferably in an international environment,
  • Experience working on UN agencies is highly desirable.
  • Working experience in Northern Afghanistan is an advantage.
  • Language: Fluency in English is required.
Minimum Certification required:
  • CCNA RnS
  • CCNA Collaboration
Certification desired:
  • CCNP Cloud
  • CCN Collaboration
  • CCNP Data Center
  • CCNP Routing and Switching
  • CCNP Security
  • CCNP Service Provider
  • CCNP Wireless


  • Client service orientation
  • Creativity in ICT troubleshooting
  • Good knowledge in installation of computers (hardware and software)
  • Ability to cooperate and coordinate with others
  • Commitment to continuous learning and technological awareness
  • Demonstrated experience in the usage of hardware and software pertinent to network, information technology, platform, architectures and systems
  • High degree of personal initiative and willingness to accept wide responsibilities
  • Excellent communication skills (spoken, written and presentational), including ability to present technical issues/positions and reports
  • Good analytical skills; resourcefulness, initiative, maturity of judgment
  • Self-motivated, versatile and adaptable to different cultures and people
  • Strong organizational skills, and an ability to multi-task and prioritize work schedules;
  • Remains calm, in control even under pressure
  • Meets timeline for delivery of products and services to clients
  • Ability to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits. Recruitment in UNOPS is contingent on the results of such checks.

Contract type, level and duration

Contract type: Local Individual Contract Agreement
Contract level: LICA-6
Contract duration: 12 months with possibility of extension

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We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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