DIGITAL COMMUNICATIONS MANAGER

CARE has taken on an ambitious agenda and we need great talent to join us!

Are you excited about leading transformational change at an organization that impacts millions of lives globally?

We are seeking a Digital Communications Manager who will be a critical part of the Digital User Advocacy team, driving digital transformation at CARE through the advocacy, support, and proactive engagement of our users - CARE USA's 5,000+ staff in over 40 countries.

The responsibilities will stretch across the functions of the digital team; supporting users in understanding the digital transformation initiatives managed by Infrastructure, Applications, and Data Management. H/she will report to the Senior Director, User Advocacy and work together to ensure staff is advocated for, supported, proactively communicated with, listened to, and educated to achieve the highest level of excellence through their digital experiences at CARE.

This will be a significant shift in the prior approach to digital and technology at CARE, and along with the User Advocacy team, the Internal Communications Manager will have a major responsibility in actively influencing a cultural shift at CARE. This culture shift will not only be more digitally enabled, but will support CARE staff recognizing digital solutions as a strategic enabler in CARE's approach to save lives, defeat poverty, and achieve social justice.

The Digital Communications Manager's role will be specifically responsible for (1) developing and leading communications strategies and efforts to support a global staff in understanding the Digital team and the changes that impact them as users, (2) listening to, understanding and making sure the needs of the users are incorporated and advocated for throughout the digital transformation, (3) managing on-going, regular and transparent communications in plain language to deliver to all CARE staff to keep them informed about the status of Digital systems and initiatives, and (4) publicly telling the story of CARE's digital transformation.

The Digital Communications Manager will have excellent verbal and written communications skills, a strong sense of mission and values, an eagerness to shape and lead a digital transformation at CARE, a strong sense of leading change through transparency and empowering others with knowledge, and the ability to quickly implement and communicate changes while still working through a larger vision and strategy.

Responsibilities:

• Understand, compose, and share the narrative of CARE's digital transformation via a blog, social media, and other media channels
• Proactively and consistently engage and communicate with the global population of CARE employees to inform and educate them ensuring knowledge of the Digital team, initiatives, changes, and system status
• Draft timely and effective communications for organization-wide distribution regarding all Digital related initiatives and efforts
• Design professional-quality, user-friendly materials
• Manage the Digital team’s system status page and provide updates as needed
• Ensure transparency and openness from the Digital team and develop a foundation of trust with users, serving as a liaison between the Digital team and end users helping to raise and address concerns and questions
• Build and maintain strong, trustworthy relationships with end users
• Consistently advocate for the staff at CARE USA by having a thorough understanding of the digital operations, always ensuring a positive experience for end users
• Work across the Digital team (Infrastructure, Applications, Data Management) to develop training materials, guides, SOPs, policies, and strategy for end-users and create an easily accessible knowledge center of resources
• Ensure communication efforts and execution strategically align with user support functionality, user advocacy, and training
• Utilize multiple digital channels and opportunities to consistently interface with end users and help shift the organizational culture to be engaged in the digital transformation
• Work with the training and support staff to increase user adoption by creating and implementing strategies to target high-needs users and key stakeholders as well as general users
• Incorporate user feedback into communication and knowledge resources for users
• Advise on crafting policy and guidance for the use of tools, systems and hardware

Qualifications:

• Bachelor's Degree, or equivalent combination of education and work experience required
• 2+ years leading internal communications on digital initiatives
• Previous experience with developing and managing communications strategies, social media, and internal communications around modern digital solutions
• Demonstrated proficiency in communicating complex technical ideas in plain language
• Proven operational agility
• Demonstrated ability to communicate clearly and effectively - both oral and written
• Demonstrated experience with enterprise systems such as Salesforce, Microsoft Office 365, Skype

To learn more and to apply, click here!