Infrastructure Assistant (A/ISO)

OBJECTIVES OF THE PROGRAMME

The Information and Technologies Management Unit (ITM) provides information and technologies management services to WHO programmes, including the Inter Country Support Team Offices (IST), and 47 WHO country offices in the African region. 

The Unit is also responsible for the formulation, implementation, and coordination of ICT strategies and policies in the region.

PURPOSE OF THE POST

The Infrastructure Assistant will provide support and assist in the administration of networking and telecommunications infrastructure for the regional office.

DESCRIPTION OF DUTIES

Under the supervision of the Infrastructure specialist, the incumbent is expected to carry out the following duties or any other as may be required by his/her hierarchical supervisors\: 

· Monitor GPN links, develop and distribute relevant statistics, including transmission performance of all local and remote network nodes;

· Support end-users on network and communication (network point management, telephone equipment and features, etc.) and related issues;

· Provide support for teleconference and other online telecommunication applications 

· Install or implement new structured cabling extensions on the network  and network points;

· Install new WIFI devices, notably access points and switches;

· Monitor and troubleshoot network equipment performance and report any malfunction.

· Assist in the inventory management of network components 

REQUIRED QUALIFICATIONS

Education

Essential\: Completion of secondary school education and technical training in networking concepts and the installation of telecommunications and active devices (switch, router, firewall, etc.).

Desirable\: CISCO trainings/certifications will be an important asset.

Experience

Essential\: A minimum of 5 years’ experience in telecommunications, networking concepts and structures as well as  configuration and management of active devices (switch, router, firewall, etc.). 

Desirable\: Experience with UN Agencies would be an added advantage.

Skills

Thorough applied knowledge of all elements of, and skill to carry out, work involving the operation of cabling structures and installation of devices (switches, routers, firewall, WIFI access point, etc.);

Computer literacy

This position handles information, correspondences and documents that require strict confidentiality and discretion. Demonstrated ability to use Microsoft Office Word, Excel, PowerPoint and Outlook is also required as well as a good general knowledge of the Global Management System (GSM)

WHO Competencies

1) Producing results 

2) Teamwork

3) Respecting and promoting individual and cultural differences

4)   Knowing and Managing yourself

Use of Language Skills

Essential\: Excellent written and verbal communication in French, with a good working knowledge of English.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at XAF 1,006,300(subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

· This vacancy notice may be used to fill other similar positions at the same grade level

· Only candidates under serious consideration will be contacted.

· A written test may be used as a form of screening.

· In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

· Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

· For information on WHO's operations please visit\: http\://www.who.int.

· WHO is committed to workforce diversity.

· WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

· WHO has a mobility policy which can be found at the following link\: http\://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

· Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.