Digital (ICT for Programme) Specialist - Oslo/Berlin
Founded in 1946, today the Norwegian Refugee Council (NRC) works in both new and protracted crises across 31 countries. Our 6,000 employees provide life-saving and long-term assistance to millions of people every year. NRC specialises in six areas: food security, education, shelter, legal assistance, camp management, and water, sanitation and hygiene. NRC is a determined advocate for displaced people. We promote and defend their rights and dignity in local communities, with national governments and in the international arena.
NRC’s expert deployment capacity, NORCAP, boasts around 1,000 experts from all over the world who can be deployed within 72 hours. NORCAP experts help improve international and local ability to prevent, prepare for, respond to and recover from crises.
NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
The Norwegian Refugee Council has an ambitious goal of becoming a leading digital NGO within the next 3 years. To do this, we need new expertise in our team: someone who can help us see opportunities with new technology and digital tools; assess existing solutions for relevance for us; guide us on what to invest in, how we pilot and bring things to scale and flag what we need to watch out for in terms of legal and moral implications of possible solutions.
Are you NRCs Digital Specialist?
The position will be the first techie position in the programme development and support section in NRCs global team. This will imply high support demands, but also that the position will have significant influence on how NRC will use digital tools in our programmes across the 31 countries we work in to support people who are forced to flee or those hosting them. The position will also work very closely with the NRC ICT team.
We are looking for a person who is familiar with new technologies, but who can also translate this to a non-tech crowd. You will have to have strong communication and interpersonal skills, be confident both delivering presentations to a larger crowd (of non-techies) as well as engaging bilaterally with teams and individuals from a variety of backgrounds and cultures. Self-drive will be an asset and we need someone who is focused on solutions, is able to help us articulate where we want to go and is able to ensure progress towards those objectives.
Some of the areas we have already identified where we would need support are: information platforms accessible to customers (the people we work with), customer interaction through a mix of online and offline solutions, e-learning and lean methodology for testing new solutions. While there is no requirement to have worked on these issues in the humanitarian sector, you will be expected to quickly map out and understand what is happening in the sector to be able to provide guidance on what relevant solutions we should link up to or test, and possible solutions to avoid.
All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes shall guide our actions and relationships.
- Scoping: responsible for keeping an overview of what is currently happening across NRCs global portfolio with regards to use of digital tools in NRCs programme delivery.
- Conceptualising and testing new approaches: responsible for helping field teams conceptualise and test new approaches, using agile methodology and drawing on emerging trends in the sector and/or tested solutions.
- Documenting what works and sharing learning: responsible for documenting and promoting use cases and examples of successful digital programming tools at NRC, create and co-manage the digital programme community of practice in NRC and developing methodology to assess effectiveness and value.
- Strategic direction: responsible for suggesting what direction NRCs digital programme delivery should take based on learning, tested solutions, what others are doing and emerging trends.
- Technical support: responsible for assessing and remaining current about emerging trends in the use of digital tools in the sector and beyond, providing and facilitating support to programme teams, provide mentoring to teams implementing solutions and help ensure that pilots are compatible with the broader NRC systems.
- Fundraising: contribute to fundraising for programming using digital tools across NRC.
- Project Management: responsible for managing projects eventual global projects linked to the digital programming, including progress, budgets, spending and donor reporting.
- Networking, representation and advocacy: contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), act as a convener between relevant external expertise and NRC staff (through meetings, webinars etc), and represent NRC in relevant fora such as the ICT4D conference and Nethope events.
- Institutionalise review and support of solutions: responsible for developing and maintaining process to review, elevate and supporting emerging digital programming field solutions.
- Fluency in English, both written and verbal. French, Arabic and/or Spanish is an asset.
- Demonstrated experience and understanding of technologies often used in the humanitarian sector, such as: mobile technologies and applications, data representation technologies, web technologies and applications, cloud based services, relational database management technologies and data modelling.
- Experience in developing, testing and deploying digital solutions in larger companies/organisations.
We will review applications continuously.