77758 - Internship for INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) Support and Software Development Unit

Background

UNDP partners with people at all levels of society to help build nations that can withstand crisis, and drive and sustain the kind of growth that improves the quality of life for everyone. On the ground in 177 countries and territories, UNDP offers global perspective and local insight to help empower lives and build resilient nations.” UNDP Indonesia's mission is to be an agent for change in the human and social development of Indonesia. We aim to be a bridge between Indonesia and all donors as well as a trusted partner to all stakeholders.

We work in four key areas of development: Governance Reforms, Pro-Poor Policy Reforms, Conflict Prevention and Recovery, and Environment Management, with the overarching aim of reducing poverty in Indonesia. Besides the four priority areas, UNDP Indonesia is also engaged in a variety of crosscutting initiatives focused on HIV/AIDS, gender equality, and information and technology for development.

UNDP Office has organised internship programme to provide a framework by which students from diverse academic backgrounds may be assigned to UNDP offices, where their educational experience can be enhanced through practical work assignments as well providing an opportunity to make substantive contributions to an office’s work. The current internship will provide opportunity for student or student who recently graduated?from university to learn some aspects of Information and Communication Technology (ICT).

Duties and Responsibilities

Summary of key responsibilities:

• Support to implementation of ICT systems
• Effective functioning of the hardware and software packages
• Support to networks administration
• Provision of administrative support

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and procedures for the technology environment
• Provision of inputs to the result-oriented Unit workplan.

Supports effective functioning of the Country Office (CO) hardware and software packages, focusing on the achievement of the following results:

• Support in the installation of commercial and in-house developed software and related upgrades
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

Supports networks administration, focusing on achievement of the following results:

• Response to user needs and questions regarding network access.
• Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance in off-site storage of backups.

Provides administrative support, focusing on achievement of the following results:

• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts
• Provision of ICT support to key events.
• Maintenance of Unit’s files, logs
• Preparation of routine correspondence, faxes, memoranda and reports in accordance with CO Standard Operating Procedure (SOP).
• Extracting, inputting, copying and filing data from various sources.

Competencies

Corporate Competencies:

• Demonstrates commitment to UNDP mission, vision and values
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:

• Knowledge Management and Learning
• Shares knowledge and experience and provides helpful advice to others in the office
• Ability to develop systems for structuring, codifying and providing access to information and knowledge
• Development and Operational Effectiveness
• Ability to provide basic IT support services
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security
• Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported
• Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems
• Ability to perform work of confidential nature and handle a large volume of work
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems

Required Skills and Experience

Minimum Qualifications

The following minimum qualifications are required:

• Enrolment in a graduate-level degree programme in relevant studies e.g.IT, Computer and Technology Studies, etc
• Be enrolled in a graduate school programme (second university degree or equivalent, or higher) or be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent) or have graduated with a university degree and, if selected, must start the internship within one-year of graduation
• Certification or training in business software (Microsoft Office) and web-based applications, ICDL certification, Microsoft Certified Professional (MCP) is desirable but not required
• Knowledge of - or proven interest in – ICT management
• Proficiency in English
• Excellent in standard computer software applications;
• Demonstrated keen interest in the work of the UN, and of UNDP in particular, and have a personal commitment to UNDP's Statement of Purpose and to the ideals of the UN Charter
• Demonstrated the ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views
• Good communication skills; speaking, writing and editing skills in English
• Demonstrable skills in analytical thinking, communication, and research
• An interest in global mobility; adaptability to varied physical and other environments; a desire to work with and gain the confidence and respect of people with different language, national and cultural background

Financial Issues

Interns are not financially remunerated by UNDP.

All costs connected with an intern's participation in the Programme must be borne by:

a) the nominating institution, related institution or government, which may provide the required financial assistance to its students;

b) the student, who will have to obtain financing for subsistence and make his/her own arrangements for travel (including to and from the office), visas, accommodation, etc.

General Issues

• Exceptionally be approved for a maximum total duration of 9 months, if the intern can demonstrate it will grant him/her an educational credit for a course