Executive Assistant (ICT)

OBJECTIVES OF THE PROGRAMME

The objectives of the “Corporate Services/Enabling Functions” (Category 6) team are to deliver WHO core functions at the country level, including leadership and governance in Public Health; efficient management administration; transparency, accountability and risk management; strategic planning, resource coordination and reporting; and strategic communications.

DESCRIPTION OF DUTIES

Under the general guidance of the WHO Representative to Thailand, the direct supervision of the Administrative Officer, and with the guidance of the Regional ICT management team, the incumbent performs the following duties\:

 

1.  Ensure implementation of WHO ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results\:

- Ensure compliance with corporate information management, information security policies, technology standards, guidelines and procedures for the country office technology environment.

 

- Participate in the development and implementation of ICT annual plan and Standard Operating Procedures for ICT services.

2.  In collaboration with the Regional Service desk, ensure effective functioning of the country office ICT infrastructure, focusing on the achievement of the following results\:

- Ensure effective functioning, installation, operation and maintenance of all WHO hardware equipment, including the acquisition of hardware supplies and vendor management.

 

- Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and other routine repairs that are not covered by any warranty.

 

- Install commercial and WHO developed software and related upgrades, in-line with global policies.

3.  Ensure efficient network administration, focusing on achievement of the following results\:

 

- Monitor the network connectivity on a daily basis to ensure a stable and secure network environment.

 

- Trouble-shoot and monitor network problems and ensure that WHO global managed desktop environment (Synergy) and network resources are protected from malware.

 

- Respond to user needs and questions regarding network access.

 

- Escalate any unsolved issue to the regional service desk and infrastructure team.

 

- Implement regional backup and restore procedures for users local drives. Maintain backup logs and off-site backup storage.

 

- Maintain country office business continuity and disaster recovery processes and procedures including backup and restore of server(s) and local storage facilities.

4.  Provide web management services, focusing on achievement of the following results\:

 

- Ensure the maintenance of the country office website and intranet. Act as the webmaster of the WHO Thailand website.

 

- Trouble-shoot and monitor websites and applications

 

- Post messages on social media (Facebook, Twitter) upon request

 

- Provide web and social media analytics

5.  Provide administrative support, focusing on the achievement of the following results\:

 

- Advise and assist on procurement of new ICT equipment for the CO and projects, ensuring compliance with global and regional technical specifications and information on best options in both local and international markets, review of quotations and bids

 

- Maintain the ICT inventory and stock of supplies and spare parts in cooperation with the Administration team.

 

- Provide ICT support during key WHO events.

6.  Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results\:

 

- Identify and promote different WHO systems and applications for optimal content management, knowledge management and sharing, and information provisioning.

 

- Participate in the organization of training for the country office staff on ICT issues.

 

- Sound contributions to knowledge networks and communities of practice.

7.  Carry out any other duties relevant to the job, as required by his/her supervisor.

REQUIRED QUALIFICATIONS

Education

Essential\: Completion of secondary school education, supplemented by relevant courses in Information and communication technology.

 

Desirable\:

1. Microsoft Certified System Engineer certification (MCSE) and Cisco Certified Network Professional (CCNP) would be an advantage.
2. University degree in ICT or Communication.
3. Information Technology Infrastructure Library (ITIL v3) certification
4. Certificate in WHO standard software such as Windows XP & 2010, MS Office 2010 and higher & SharePoint 2010/2013
5. Proficiency or certificate with Network devices such as Cisco Routers, Switches and other VOIP devices.
   

Experience

Essential\: At least 5 years of relevant experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

 

Desirable\: Experience in WHO or in another UN / International organization would be an advantage.

Skills

1.  Formal training and experience in network management, including working knowledge of routers and, Managed switches technology, structured cabling equipment and related circuitry. Good understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) and overall Open System Interconnection (OSI) model for networking framework.

 

2.  Extensive knowledge and experience in configuration, implementation and maintenance of desktop computers, patch management, laptops, desk phones and other peripheral ICT devices. 

 

3.  Very good understanding of Microsoft desktop and server Operating systems. Good working knowledge of system administration in a Microsoft Windows environment, installation and management of Microsoft SharePoint servers.

 

4.  Good knowledge of Collaboration tools and applications along with integration of Video, Voice and Data.

 

5.  Experience in installation, configuration and troubleshooting for different Mobile based Operating Systems such as IOS and Android is highly desirable.

 

6.  Sound knowledge of ICT management good practices and industry trends particularly those pertaining to desktop services and information security Management.

 

7.  Knowledge of online communication best practices.

 

8.  Ability to meet deadlines, cope with constant work pressure and adapt to the changes in the technology.

 

9.  Relationship management, inter-personal and conflict resolution skills, team building skills. Strong communication skills\: oral, written, presentation, facilitation.

 

Other Skills\:

• Work is performed in normal working environment.
• Proficiency in the use of modern office software packages such as MS Office (Word, Excel, PowerPoint, Outlook etc.) and standard office equipment. Good working knowledge of GSM (or other Oracle-based ERP systems) is desirable.
• The incumbent may be required to work for extended hours or during week-ends to ensure availability of systems and services in line with agreed methodologies, standards and practices.

WHO Competencies

1.  Teamwork

2.  Respecting and promoting individual and cultural differences

3.  Communication

4.  Moving forward in a changing environment

5.  Producing results

Use of Language Skills

Essential\: Expert knowledge of written and spoken English and Thai.

  

REMUNERATION

 

Remuneration comprises an annual base salary starting (please refer to http\://www.un.org/Depts/OHRM/salaries_allowances/salaries/gs.htm for current salary scale), subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

 

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit\: http\://www.who.int./

• WHO is committed to workforce diversity.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.