IT Operations Assistant

Deadline for Applications:  10 days from publication

The office of the United Nations World Food Programme, invites applications from suitable candidates to fill the vacancy below.     

Job Title:     IT Operations Assistant     Duration: 1 year fixed Term (renewable)

Post Grade:  G5                                    Duty Station:  Tamale

Under the direct technical supervision of the IT Operations Associate in Accra and Administrative direction of the Head of Sub-Office in Tamale, the incumbent will perform the following tasks:

IT Operations Assistant

1. Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Co-ordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Maintain close liaison with a team of IT staff at the Country Office and Regional Bureau in Dakar to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
12. Provide backstopping support to the Country Office and UNHRD in the absence of the Country Office IT focal.
13. Provide technology support to projects intervention and partners including SCOPE.
14. Ensure high performance of corporate beneficiary management system.
15. Perform other related duties as required.

Required Skills or Experience

Education  

Completion of secondary school education. A post-secondary certificate in the related functional area is desirable

Experience

• Hands-on experience in IP networking technology (LAN/WAN)
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in procurement/budgeting process.
• Has strong knowledge and practical skill in electronics, electricals and telecommunications.
• Demonstrate high capabilities in troubleshooting and repairs of office electronic equipment.

Language:

Fluency in both oral and written communication in English

Applicants should submit their applications and CV stating 3 references online to: www1.wfp.org/careers/job.openings and follow the steps.

Qualified Female Candidates are encouraged to apply

Only shortlisted candidates meeting the criteria will be contacted.