Information Technology Assistant

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FAO is committed to achieving workforce diversity in terms of gender and nationality.

Persons with disabilities are equally encouraged to apply.

All applications will be treated with the strictest confidence.

The incumbent may be re-assigned to different activities and/or duty stations

depending on the evolving needs of the Organization 

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• Receive, log and monitor requests related to IT matter, in the Service Desk LANDesk system, resolve IT-related issues pertaining to FAO standard equipment, escalate those issues that cannot be solved to the IT Group of the Regional Office, monitor progress and ensure problem resolution.
• Install and configure standard desktop PCs and laptops as per established policies and procedures; assist in the configuration of backup procedures in the local computers.
• Operate and solve problems in the equipment of the office (printers, photocopiers, etc.) and maintain IT supplies.
• Provide guidance and training on IT services to the users, contribute actively with the Knowledge Base and CIO Consultation discussions. 
• Liaise with external technical support providers (issues related with internet service providers, warranties and maintenance contracts of IT equipment, installation of structure cabling, etc), following up on user problems until resolution is achieved.
• Ensure the proper functioning and operation of the network and connectivity infrastructure of the office (wired or wireless LANs, routers, firewalls) for the access to internet and the network shared services (file/print services, security, email backups), and telephony services, as well as the continuous monitoring of the network in accordance with corporate policies established by the IT Division;
• Escalate to the IT Group of the Regional Office the requests for purchases of hardware and software, as well as IT initiatives in Projects or Regular Program, in accordance with the guidelines and procedures established by CIO making sure to have their validation and approval in case the office needs to procure hardware and software that are FAO non-standard compliance.
• Collaborate in the annual ITC replacement exercise, follow-up with the Regional IT Office for the approval of the exercise, of the equipment and software standard/non-standard.
• Monitor the Office’s Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required;
• Maintain an inventory of computers, peripherals, software and MISTS equipment in COIN, GRMS, LANDesk; Monitor its status, ensure its appropriate maintenance, secure handling and storage, and track loaned equipment.
• Operation and support to users in the organization of presentations and configuration of the videoconference service.
• Ensure the maintenance and supervise the minimum standards compliance for the server room of the office in terms of order, cleanliness, proper temperature, etc. 
• Perform other duties as required.

• University degree/technical diploma/high school diploma
• 5 years of relevant experience in Information Technology
• Working knowledge of the English

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

• Work experience in more than one location or area of work
• Extent and relevance of experience in
• Extent and relevance of experience in

 Please note that all candidates should adhere to FAO Values of Commitment to FAO,

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• FAO does not charge a fee at any stage of the recruitment process (application, interview, processing).
• Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list.
• Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications.
• Candidates with acceptable language certificate/s should upload them when submitting their application. For details, visit http\://www.fao.org/3/I8446EN/i8446en.pdf
• For other issues, visit the FAO employment website\: http\://www.fao.org/employment/home/en/
• For further information on categories, contract duration and honoraria, please refer to the Conditions page.

FAO IS A NON-SMOKING ENVIRONMENT