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Re-advertisement - ICT Officer

Mogadishu

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Mogadishu
  • Grade: Junior level - LICA-8, Local Individual Contractors Agreement
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: Closed

Background Information - Job-specific

Under the overall guidance of the Operations Manager, the ICT Officer is responsible for the information technology related services and functions to support UNOPS Somalia in managing its operations. The ICT Officer promotes a collaborative, client-oriented approach consistent with UNOPS rules and regulations.

The ICT Officer may supervise personnel of the ICT Unit. He/she works in close collaboration with teams in the Country Office or Hub Office and UNOPS HQ staff ensuring successful performance in ICT management.
This position is open to Somali nationals only. 
Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.

Functional Responsibilities

Summary of Key Functions 

  • ICT Management
  • Applications
  • Network Administration
  • Telecommunications
  • Knowledge building and knowledge sharing
Provides effective ICT management, focusing on achievement of the following results:
  • Assessment and evaluation of information technology capacity and requirements of the office in terms of updating hardware and software to acceptable global levels.  Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities.  Provision of cost implications and benefits of recommendation for budget consideration.
  • Contribution to the planning of global IT strategies and policies by representing the office and providing feedback on local IT requirements, technical capacity in terms of web technology, support and skills available.
  • Conduct of ongoing proactive evaluation of system performance, identifying areas of inefficiencies and potential problems.  Collaboration with management for corrective actions to achieve improved and uninterrupted services.  Recommendation of back-up options in potential problem areas that are beyond one’s control.
  • Ensuring security of information technology operation at all times.  Development of back-up programmes and ensuring strict implementation.
  • Establishment of control systems to ensure that all information technology equipment is maintained regularly and in proper working condition.
  • Interaction with HQ and IT staff in other UN agencies in the area and participation in information exchange meetings for systems co-ordination, consistency in direction, policy and standards; also for knowledge sharing on software expertise
Identifies, introduces and maintains software applications, focusing on achievement of the following results:
  • Identification of new areas where computerization is advantageous and applicable.  Recommendation of applicable software packages to use, understanding user/clients specification, needs and requirements to achieve client satisfaction.
  • Maintenance of application systems and in collaboration with clients/users mutual agreement on changes/modifications to existing programmes and reports generated to ensure continued system effectiveness and relevance.  Provision of reports, ad hoc or otherwise, required for management information and as tool for decision-making.

Provides efficient network administration, focusing on  achievement of the following  results:

  • Up to date with changes in the technology and availability in the area.
  • Implementation of corporate information technology policy changes applicable to the office, if any, to be compatible and up to par with other offices and achieve global IT plan.    
Provides efficient telecommunications service, focusing on achievement of the following results:
  • Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities.
  • Proactive maintenance of telecommunications equipment to avoid interruption of service. 

Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:

  • Organization of training for the operations/IT/projects staff on HR-related topics. 
  • Advice to management, clients and colleagues on subject matter expertise
  • Sound contributions to knowledge networks and communities of practice.
  • Synthesis of lessons learnt and best practices in human resources
Impact of Results

The key results have an impact on the overall efficiency of the Somalia Office in ICT management, technical stability and reliability of the installed systems and success in introduction and implementation of ICT strategies and policies.  Appropriate delivery of services ensures client satisfaction and enhances credibility of UNOPS as an effective and efficient organization in the ICT sector.

Education

  • Bachelor’s degree in Information Systems or Information Management or Computer Science or related discipline is required;
  • Master’s degree in related field an asset

Experience

  • A minimum of 2 years working experience in ICT management is required.
  • Experience in the usage of computers and office software packages (MS Office 2003, 2007 and/or newer versions) and experience in handling of web-based management systems is required;
  • Knowledge of the UNOPS/UN system and familiarity with UNOPS procedures is an asset
  • Skills in ICT management and web based systems are essential

Languages

  • Fluency in written and spoken  English language is required;

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Contract type, level and duration

Contract type: Local Individual Contractor Agreement
Contract level: LICA-8
Contract duration: Open-ended contract, subject to organizational requirement, availability of funds and satisfactory performance. 

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx 

Background Information - UNOPS

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 
East Africa Hub

Located in Nairobi, Kenya, the East Africa Hub manages a growing portfolio of engagements, including associated strategic and operational risks. The East Africa sub-region currently consists of an established Operation Centre in South Sudan and a portfolio of engagements managed by the Kenya based East Africa Hub office. This includes primarily transactional projects in partnership with the Nairobi based UN Agencies UN-Habitat and UNEP, and multiple ‘operational’ projects in Somalia, Tanzania, Burundi, Uganda, Kenya and several island states.

Somalia Office

The UNOPS Somalia Office presently manages a significant portfolio of projects in Somalia and has its direct representational and oversight functions in Somalia, while maintaining a technical and administrative support capacity at the hub level in Nairobi. UNOPS works with multiple partners including the Governments of Somalia, bilateral and multilateral donors, and United Nations Agencies, Funds and Programmes.
This vacancy is now closed.
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