Receptionist

Jalalabad

Organization: DRC - Danish Refugee Council
Location: Jalalabad
Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
Occupational Groups:
- Administrative support
Closing Date: Closed

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency

Overall purpose of the role: The main responsibility of this position is to support the operation of the Urban Hub (information and support center for Returnees affected population) with data collection, storage, processing and analysis through appropriate information management (IM) systems and tools,

Responsibilities:

• Conduct first screening of all beneficiaries accessing the hub

• Direct beneficiaries to the correct DRC counsellor, if applicable

• Refer beneficiary to DRC protection team, if applicable

• Provide referral to other NGOs for services not provided at the Hub

• Provide information about Hub services to beneficiaries

• Able and willing to service both male and female beneficiaries.

• Provide relevant support to implement program related activities including but not limited to protection activities in Hub Jalalabad, Nangarhar province

• Provide support with data entry and ensure timeliness and accuracy of all entered data.

• Generate reports (graphs, charts, tables, etc.) from the available data and prepare statistical analysis.

• Work closely with M&E colleagues to ensure that the IM tools and systems used by Protection team are in line with the projects IS&E plans and is able to provide required data and analysis.

• Provide training to DRC Protection staff in how to access and use the databases and information management tools as required.

• Ensure high standard of data protection and confidentiality of beneficiaries and of the staff involved in data collection.

• Support DRC Protection team in the operation and maintenance of computers, printers and other hardware and software related to programme activities.

• Comply with the requirements and standards of the DRC-DDG, a code of conduct and safety procedures.

• Perform other relevant tasks as required.

* Under the guidance and supervision of Hub Team Leader in Jalalabad, set up and maintain databases and information management (IM) systems

Experience and technical competencies:

At least 1-2 years program related field and has adequate knowledge on managing database and/or information management or other activities related to the responsibilities of the position.

Demonstrated experience in developing well-functioning and user-friendly databases and/or information management tools.

Education:

University degree, preferably in Computer Science, IT, communications or other relevant technical field.
Familiarity with Java and experience working with online based IM systems/tools.
Advanced knowledge of Excel, ability to design Excel based information management tools and produce user-friendly reports and analysis.
Ability to clearly express one’s thoughts, to analyze and present information clearly and concisely.
Ability to set priorities and show initiative, to work independently and as part of a team.
Strong organizational skills and attention to detail.
Good interpersonal and communication skills.

Languages: Good knowledge of English and fluency in Pashto,

KEY COMPETENCIES:

• Striving for excellence: You focus on reaching results while ensuring an efficient process

• Collaboration: You involve relevant parties and encourage feedback

• Taking the lead: You take ownership and initiative while aiming for innovation.

• Communicating: You listen and speak effectively and honestly.

• Demonstrating integrity: You act in line with DRC-DDG vision and values.

CONDITIONS:

• Availability: As soon as possible

• Duty station: Jalalabad, Afghanistan

We offer:

• DRC will offer the successful applicant a contract till the end of 2018, extendable based on funding and performance.

• Salary and conditions will be in accordance with NTA Salary Scale,

Application process:

Interested? Then apply for this position by clicking on the apply button. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CVs only applications will not be considered.

Applications close 18 November 2018. However, please note due to the urgency of this position, shortlisting process will be ongoing. Should we find qualified candidates prior to expiry of this advert, interviews will be held immediately.

Qualified females are highly encouraged to apply.

This vacancy is now closed.
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