Requisition ID: req3966
Job Title: IT Assistant
Sector: Information Technology
Employment Category: Regular
Employment Type: Full-Time
Location: Moroto, Uganda
Job Description
Founded in 1933, The International Rescue Committee (www.Rescue.org) serves refugees and communities victimized by oppression and violent conflict worldwide. The International Rescue Committee is committed to freedom, human dignity and self-reliance. This commitment is expressed in emergency relief, protection of human rights, post conflict programming, resettlement assistance and advocacy.
Job Overview/Summary
This position will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Moroto office. The IT Assistant will offer 1st and selected 2nd level support to the Country Program IT team and work closely with the IT Manager, and on request with the Field Manager, Deputy Director Operations and Regional IT Director and all program sectors to ensure proper ICT functioning and support.
Major Responsibilities
IT Support - Provide Level 1 and Level 2 Support
- Work with end-users or Service Desk on resolving Level 1 issues in the office
- Resolve or escalate Level 2 and Level 3 issues on request to appropriate internal or external resource (IT Manager, IHUB) as necessary
- Liaise with various in country Internet Service Providers (ISP) for the purpose of improving the information service delivery and resolving any breakdown in internet services
- Ensure that Sophos antivirus programs on each machine are updated regularly
- Work with Helpdesk to create email addresses, update mailing lists, and keep proper tracking of email addresses
Installation & Configuration and maintenance
- Offer systems administrative support to the Servers, Windows server 2016, Domain and essential network services
- Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 10 operating system image
- Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate
- Provide monitoring reports with information on condition of network and ISPs to the IT Manager to assist with timely upgrades and necessary changes
- Ensure SUN 4.4.2 and QA BI is properly installed and functional on all Finance departmental computers in the office
Maintenance, Repair & Security
- Perform preventative maintenance on all IRC computers and network resources
- Ensure that server backup is done on regular basis and that staff are reminded to do back up before their computers are sent out for repairs. Ensure data security backups and protection of the LAN against data corruption and intrusion
- Work with the IT Manager to update and maintain network documentation to include but not limited to IP address, Network and Server system access, email creation systems, upgrades and changes to original network, etc.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them
- Raise awareness about email spams and phishing attempts from external threats to staff by encouraging staff to attend short information security trainings provided by the organization
- Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects
- Provide technical input and support to the office Local Area Network. Ensure proper record keeping of breakdowns, problems and maintenance carried out
- Any other IT related tasks assigned by the Supervisor, IT Manager or Regional IT team to accomplish the overall organizational goals
Training, Evaluation, & Testing
- Provide regular user and support staff training, including training on basic care and maintenance of computers and equipment for users which include training IRC staff and guests on the safe handling and general operation of computers and accessories and ensure that all IRC staff are in compliance with IT policies and procedures
- Research and suggest new technology as required by Regional and HQ IT
- Prepare and submit regular weekly, monthly and trip reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans
IT Asset Management
- Keep an up-to-date ICT asset register by performing monthly asset verifications for all IT assets in the office including Software & licenses (Box, WebEx and Cyberoam FWs)
- Create and maintain IRC computer software/hardware inventory ensuring accuracy
Policies & Protocols
- Implement available plans for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc.
- Implement appropriate protocols for regular maintenance of all IRC computer related equipment
- Implement local IT Policy for IRC Uganda in coordination with IT manager, DDO and Regional IT support team
Key Working Relationships
Position Reports to:Field Manager
Indirect Reporting: IT Manager
Other Internal and/or external contacts
Internal:All departments and users
External:IT equipment and supplies vendors, internet service providers
Qualifications
- College Degree in Computer Science or equivalent technical work experience
- CCNA course desired, MCSE or equivalent experience is a plus
- At least 1-2 years of experience in IT profession
- Experience installing, configuring and managing both wired and wireless LAN, and firewalls. Experience in working with Unifi Aps, Cyberoam FWs is an added advantage
- Experience in working and installation of VMware virtualization technology
- Computer imaging skills required
- Outlook experience required
- Excellent communication and interpersonal skills required
- Customer/Client service experience
- Able to work independently within a team environment
Traits
- Strong sense of personal integrity
- Attention to detail
- Ability to multi-task
- Team spirit and problem solving abilities
- Commitment to succeed
- High sense of urgency
- Strong follow-up skills
- Fluency in English (written and spoken) is required
Please note: This position is open only to Ugandan nationals
