(Roaster) ICT for Programs Officer (ICT4P)

The ERD sector has created a custom-built, Django/Python-based CRM system that facilitates the work of the field offices. The primary focus of the ICT4P Officer’s role will be maintenance and continuous improvement of this system through business requirements and analysis and aiding reporting by the Monitoring & Evaluation team in general.

The ICT4P Officer will apply innovative uses of technology that directly help beneficiaries and improve program quality and delivery. In addition to strong technical skills, this position will require a person with superb business process analysis and interpersonal skills. It will require the ability to understand the ERD sector’s business needs and directly make changes to the software system. The ability to extract data and contribute to the analysis of patterns and related trends is needed, with the subsequent ability to synthesize the data into information consumable by program leadership.

The ICT4P Officer will report directly to the Deputy Monitoring and Evaluation Manager and will also be expected to work closely with the Regional ICT4P Coordinator based in Amman; the Information Technology (IT) department; and ERD’s technology advisor to coordinate all program activities of the unit with new and existing ICT initiatives.

RESPONSIBILITIES

ICT Development and Support

• Support data gathering and information management activities, to include:

oMaintenance and creation of electronic surveys using tools like ODK Collect and Ona.io.

oGeneration of maps and data visualizations using ArcGIS

• Maintain and support all information management systems related to ERD programs, including (but not limited to):

oClient management systems at four (4) Livelihoods Centers as well as maintaining access at the Beirut office

oUnique ID generation and ID Card creation

• Serve as main focal point with any external vendors developing and supporting any technology systems in place for programs with the support of the Regional ICT4P Coordinator

• Manage the Software Development Lifecycle (SDLC): Consult with program staff on information and application needs; maintain specification documents and project plans; and lead application and tool development against those plans

• Oversee and Monitor server’s security and logs to ensure the security of the server

• Train ERD data analysts, officers, and assistants on how to best make use of the system

• Routinely troubleshoot the information system for errors and resolve those errors

• Evaluate existing applications and platforms, give recommendations for enhancing performance via gap analysis, identify the most practical alternative solutions and assist with modifications

Business Analysis

• Build and maintain strong relationships with internal departments and cultivate a deep understanding of the ICT4P engagement model and offerings across the agency

• Create project proposals in coordination with business stakeholders, including requirements and use cases; deliver clear documentation for execution, including project scope, key stakeholders, assumptions, budget, and functional requirements

• Coordinate maintaining a roadmap of short- and long-term ICT4P initiatives within ERD Lebanon programs

• Monitor quality, activity timelines and due dates for deliverables to ensure staff meet internal and/or external requirements and deadlines

Reporting and Communications

• Complete projects that require data mining, analysis, and presentation

• Identify relevant trends, do follow-up analysis, prepare visualizations

• Develop reports and dashboards as needs within ERD sector arise using tools such as Tableau

• Document the code uploaded online, while listing the bugs, improvements of implementations added.

 Other duties as assigned by the Deputy Monitoring & Evaluation Manager.

• Demonstrated experience with Linux

• Demonstrated experience with the Python programming language; Django framework preferred

• Experience managing databases including with SQL required; spatial databases (PostgreSQL + PostGIS) strongly preferred

• Working familiarity of other programming languages such as PERL, Java, Ruby or .Net preferred

• Demonstrated experience analyzing data with SPSS, Stata, or R Programming preferred

• Working familiarity with tools like Zoho Reports, Tableau, Qlikview, Excel

• Experience training staff on the use of technologies including translating technical terms into common language

• Self-starter – must be productive with minimal direction and flexible to sudden changes in requirements

• Excellent visual design sense regarding clear and accurate presentation of data

• Ability to work in a multi-cultural environment and travel as required to project field sites

• Excellent interpersonal, oral and written communication skills; demonstrated ability to successfully work in a fast-paced environment within and across departments/functions/geographic locations, and develop positive relationships with locally and remote based staff

• Excellent spoken and written English and Arabic language skills required