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Reporting and Information Management Officer

Jordan (Jordan)

  • Organization: IRC - International Rescue Committee
  • Location: Jordan (Jordan)
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Communication and Public Information
    • Statistics
    • Information Technology and Computer Science
    • Documentation and Information Management
  • Closing Date:

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Requisition ID: req5381

Job Title: Reporting and Information Management Officer

Sector: Monitoring & Evaluation

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Jordan

Job Description

Background/IRC Summary:

Founded in 1933, the International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work today in around 30 countries, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 people are internally displaced and 12.2 million are in need of humanitarian assistance. There are more than 4 million Syrian refugees living in neighboring countries. This is no short- term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair. The IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by nearly 1300 staff, IRC’s Syria Response Region (SRR) is undertaking programs in Syria and neighboring countries of Jordan, Lebanon, Turkey and Iraq.

Job Overview/Summary:

The Reporting and Information Management Officer will ensure timely and quality implementation of data collection, analyzing and reporting and overseeing all ECD data management, and will support the ECD Coordinator with donor reporting. The Reporting & Information Management Officer ensure that the M&E reporting requirements of a large ECD grant are met (“Sesame Project”) and be responsible for providing data on all indicators, using proper collection tools, and ensuring that high quality analysis is provided in a timely manner for both direct implementation activities and activities implemented by Partners. This person will work closely with the M&E Partnership Manager, IM Manager, the health and protection Information Management Teams.

Major Responsibilities:

Information Management

Assist in designing an easy to navigate information management system for the Sesame Project that captures all data collected by teams inside Syria.

Use current information systems and ensure that they are continuously updated and integrated into analytic platforms like Power Bi.

When needed, design data collection tools that are user friendly and will easily capture data using applications such as Commcare and Ona.

Assist in developing and dashboards for easy analysis of program results that can facilitate informed decision making by senior staff.

Train staff on use of any new tools and data management systems.

Maintain trackers of monitoring activities.

Review datasets for deficiencies or errors, correcting any incompatibilities where possible, for improved data quality; follow-up with data collections teams inside Syria for clarification on missing, incomplete or incorrect data.

Contribute to the development of guidelines regarding information management that will ensure programs are able to use the systems independent of ICT4P support.

Contribute to the development of data security guidelines and protections that are in line with IRC global policies and donor requirements.


  • Act as the focal point for all M&E data collection and analysis activities related to the Sesame project.
  • Assist in coordinating integrated monitoring activities with the health and protection units.
  • Support in implementing IRC Quality Framework and monitoring systems to enable innovative ways of conducting monitoring that meet the rigorous requirements of the context and donor agencies
  • Contribute to the development of questionnaires, surveys, attendance sheets, and other data collection tools.
  • Provide support to the Program team on ways to improve (streamline and strengthen, as well as verify) M&E related components and activities.
  • Contribute to trainings on M&E functions for capacity development and awareness among relevant IRC staff

Reporting and Data Use

  • Assist in ensuring that all donor reporting requirements are delivered in a timely fashion, including logframes, M&E sections, and other accountability- or learning-related sections.
  • Support in reporting and data use by identifying and summarize key findings and lessons learned that can be used for programmatic corrective actions.
  • Participate in all related meetings and discussions.

Key Working Relationships:

Position Reports to: Monitoring & Evaluation Partnership Manager

Position directly supervises:N/A

Indirect Reporting:MEAL Coordinator

Other Internal and/or external contacts: IRC Syria Programme units, IM Managers, ECD Coordinator



Relevant higher national diploma or university degree or other advance technical support.

Work Experience:

  • Minimum 2 years previous experience working with information systems management, monitoring and evaluation, database development and management, required
  • Experience in design and implementation of M&E systems; including qualitative and quantitative approaches to assessment and monitoring
  • At least 2 years of work experience with Excel, required
  • Work experience writing questionnaires and other data collection tools, required
  • Work experience using ODK or Kobo, required. Commcare is an advantage.
  • Work experience using Power BI, Access, and SQL, is an advantage, but not required.
  • NGO experience is an advantage, but not required

Demonstrated Technical Skills and competencies:

  • Proven ability to lead and work effectively with others to achieve results with strong people leadership/management abilities and skills for working in teams essential.
  • Skills ODK data collection systems, required
  • Advanced skills in Excel including pivot tables, database design, and graphical representation, required
  • Skills with business intelligence and analytic tools such as Power BI or Tableau, required.
  • Experience in computer programming languages such as SQL, preferred
  • Full professional competency in Microsoft Office Suite, especially Word, Outlook, and PowerPoint.
  • Excellent visual design sense regarding clear and accurate presentation of data.
  • Good report writing and information dissemination skills
  • Able to think critically about data and information, triangulating and cross-checking data when needed and with minimal guidance
  • Very good analytical and reporting skills with attention to detail.
  • Demonstrated ability to effectively analyze, interpret and present data.
  • Excellent organisational and time management skills and ability to meet strict deadlines.
  • Good interpersonal skills and ability to work as part of a team as well as independently.
  • Demonstrable understanding and experience of gender and diversity issues and proven commitment to addressing inequalities in all the key areas of responsibility.


Fluent in Arabic and English

Note: List of responsibilities, professional and personal skills are considered indicative and not exhaustive; actual duties may differ or change depending on office and agency priorities at the time.

Working Environment: 100% in Amman

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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