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Registration Assistant

  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location:
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Refugee rights and well-being
  • Closing Date: Closed




UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions. For its local team, UNRWA is seeking to employ a qualified:

Registration Assistant

Vacancy Announcement Number


Contract Type:•••••••••


Option One:

Fixed-Term Appointment for 3 years (applies to internal candidates on Fixed-Term contract only); including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

Grade 09, JD 564.60 fils. Other benefits include Provident Fund contribution (15% of basic salary paid by the Agency

Contract Status

Option Two:-

Limited Duration Contract for 1 year (applies to external candidates and internal candidates on LDC); renewable; Appointment subject to funding confirmation.


-          LDC: Band "D/S1". Monthly Salary is JD 649.20 fils. Contract Status: 1 year (Extendable) subject to availability of funds, satisfactory performance of the incumbent and the continuing need for the post).

-          Other benefits include medical insurance and annual leave and dependency allowance (if applicable).

Issue Date•••••••••••••••••

16 June 2019

Deadline for Applications•••

29 June 2019

Place in the Organisation

The incumbent reports to Area Registration Officer (ARO) at Area level and to the Field Eligibility and Registration Officer (FERO) at the Field Office level.

Primary Duties and Responsibilities

In accordance with Agency policy and procedures, the incumbent:

Receives checks and verifies the authenticity of relevant documentation of registration applications presented by registered persons to ensure accuracy of documents before further processing. Responds to queries raised by registered persons to issues pertaining to UNRWA's registration in coordination with ARO. Reviews and approves registration applications pertaining to registration of new born babies and deletion of deceased persons from registration records. Initiates all registration applications concerning registered persons such as births, deaths, transfers, and splitting to ensure a relevant and up-to-date registration system. Scans the required documents submitted by registered persons to make sure all necessary documents are in the system. Assists FERO and/or ARO in maintaining a computerized registration (database) by entering, amending and retrieving information to ensure effective registration processes and functions. Prints and distributes the new registration cards to registered persons/families and collects the old ones (if instructed). Maintains index cards sorted for timely access and retrieval. Acts for ARO during his/her absence. Performs such other duties as may be assigned.

Minimum Qualifications

Post-secondary diploma in Business and office practice or other related discipline. At least three years of related experience.


•         Working knowledge of spoken and written English and Arabic.


•          Ability to work under pressure and cope with heavy workload and multiple tasks effectively.

•          Knowledge and ability to operate basic computer software & office equipment used by Agency.

•          Ability to maintain cordial relationships with all concerned.

•          Ability to cope with multiple tasks effectively.

•          Good communication skills.


Knowledge of the refugee community and Agency Relief and Social Services activities.


Not applicable.


When the minimum requirements are not fully met, Field Director for Field Area staff and Director of Human Resources for Headquarters Area staff, in consultation with the concerned supervisor may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications, additional professional training and progressive relevant work experience.

NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

How to Apply

Applicants are required to register at by creating a personal profile and completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through will be considered. Due to the large number of applications received, only applicants short-listed for interview will be contacted. Please ensure that the e-mail address that you will indicate in your Personal History Profile is accurate, candidates shortlisted for test or interview will only be contacted by e-mail. No follow up phone calls will be made.

The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information related to bank accounts.

General Information

UNRWA encourages applications from qualified and experienced women.

UNRWA welcomes applications from qualified candidates with disabilities.•

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non- smoking work environment.

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.

On appointment, all individuals will be asked to sign a self attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.

Date of issue: 16 June 2019


This vacancy is now closed.
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