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  • Organization: Concern Worldwide
  • Location: Dublin
  • Grade: Seconded Position - Mid level - Open for OSCE's 57 participating States
  • Occupational Groups:
    • Human Resources
    • Operations and Administrations
    • Managerial positions
  • Closing Date: 2019-07-21

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Head of HR Operations

Dublin (Ireland)

Reports to: Director of Human Resources

Liaises with: Management and Staff across the Organisation

Manages: A team of 10 – 13

Job location: Dublin

Pay Band: Grade 7 (61,401 - €72,236)

Contract: Full-Time Permanent Contract

Job Purpose:

The Head of HR Operations will be responsible for the overall design, implementation and monitoring of HR policy and practices in Concern, providing direction and support across our International and Irish operations and to our UK and South Korea operations as required.

The Head of HR Operations will develop the long term vision/strategy for the Unit.

With responsibility for compensation, recruitment, employee relations and regulatory compliance, the role is expected to ensure that consistent standards are maintained while creating a working environment that supports the organisation’s values.

As this is a new role within a recently re-structured department, initial tasks will involve setting up the structure of the HR Operations Unit as well as clarifying roles and responsibilities of the staff working in the Unit.

Key Responsibilities:

· Build and manage the HR Operations Team to meet and continually improve transactional efficiencies and develop mechanisms to promote consistency in the application of these across the HR Operations Team;

· Ensure positive internal and external working relationships within the HR Operations Team and with their stakeholders/customers;

· Ensure policy and procedures are compliant with employment legislation and internal organisational policies.

· Ensure that recruitment processes are effective and efficient; meeting the recruitment needs within Ireland and International workforce;

· Develop and manage fair and transparent compensation packages for the organisation’s workforce;

· Manage and/or support employee relations; this includes managing internal investigations and negotiating with unions and staff representative committees across Concern’s operation;

· Ensure mechanisms are in place to coach line managers on employee issues including probationary period management, performance improvement plans, employment law and internal policy application queries, grievance and disciplinary matters etc.;

· Oversee the HR Helpdesk ensuring that this service meets internal and external data protection and confidentiality standards and that it is continuously developed to meet the changing needs within the organisation;

· Support Senior Managers (including Country Director’s) in addressing and advancing issues/processes that fall under the remit of the Unit;

· Input into the development and roll-out of an organisation wide HR information system;

· Ensure data is collated to demonstrate relevant KPIs and support proposed policy or process change

· Ensure that safeguarding principles are mainstreamed across all HR initiatives;

· Input into the overall direction and policy development of the organisation’s HR function;

· Stay up to date on trends and developments within the sector, constantly researching and using best practices of similar and successful companies as benchmarks;

· Accept, advance and pursue any new objectives or responsibilities that may be assigned by the HR Director;

· Ensure that the organisation’s values and policy commitments, including accountability and equality, are reflected in assigned responsibilities.

Skills and Experience Required:

i) Essential:

· A qualification in Human Resource management or a relevant discipline; a Master’s degree is preferable;

· At least eight years of experience in the field of Human Resources in a mid to large-sized public or private sector organisation with at least three years in a management role;

· Demonstrated ability to balance between day-to-day high level operational execution and development of the strategic direction.

· Ability to manage high-level relationships at organisational level;

ii) Concern Worldwide Competencies – for managers:

As this is a key management position potential candidates are expected to demonstrate significant ability in the following areas:

  • Leadership;
  • Communicating and working with others;
  • Delivering results;
  • Planning and decision-making;
  • Managing yourself;
  • Creativity and innovation;
  • Influence, advocacy and networking;
  • Change management.

To apply: CVs should be submitted through our website at by closing date: 21/07/2019

Candidates must be legally entitled to work in Ireland at the time of application.

Concern is an equal opportunity employer and welcome applications from all section of the community.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.

Your Personal Data

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).

Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.

By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists

In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them - so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.

For additional information please consult our web site or contact the Human Resource Division in our Head Office.

You have certain rights under data protection legislation. For more information on how to exercise those rights please visit

Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

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