Associate Operations Data Management Officer (PRIMES)

Description of task

Under the direct supervision of Registration Officer the UN Volunteer will undertake the following tasks:

- Manage the use, maintenance and technical support of PRIMES core applications in the Country Operations, including monitoring the quality of data collection and ensuring consistency with standards and guidelines.

- Perform database administrator functions in relation to local PRIMES field server machines, including RApp, BIMS and the Global Distribution Tool.

- Respond and manage user access permissions for UNHCR staff, local government and NGO partners to PRIMES applications in accordance with the Data Protection Policy and regional or local country data protection protocols.

- Monitor PRIMES user management and conduct regular clean-up of user accounts and PRIMES access permissions in accordance with relevant guidance and procedures.

- Monitor device and user management within local PRIMES client and field server solutions, including monitoring frequency of data synchronization to prevent and mitigate data loss.

- Provide support to the creation and management of standard reports, templates and forms, while ensuring consistency with global guidance and policies, and in consultation with relevant stakeholders, including business module owners.

- Identify, diagnose and escalate for the resolution of technical user errors, bugs and queries related to PRIMES core applications, in consultation with PRIMES Support in Headquarters, external developers and support teams.

- Provide technical user and administrator training and guidance, including provision of training materials and remote webinars and training session for technical staff related to data management, data query and report-building.

- Analyse and respond to user requests and queries, including compilation and assessment of PRIMES applications enhancements and change requests.

- Assist with data quality assessment, data clean-up and data mapping from legacy database systems to the PRIMES applications, as required.

- Assist with field testing of new functionalities within PRIMES applications, as required.

- Support the design and strengthening of operational reports and statistics generated from the PRIMES Data Port, including provision of training and user guidance.

- Take part in discussions of business requirements for interoperability of local tools and applications within the PRIMES ecosystem, in consultation with business owners and the PRIMES Steering Committee in Headquarters.

- Keep apprised of evolving technology and new business needs to support registration, identity and population data management in the country operations.

In addition, at a regional role:

- Support local operations with necessary user access permission clean-up in PRIMES applications, in accordance with Data Protection procedures.

- Support standardization of case processing procedures mapped to PRIMES applications across the region.

- Support monitoring of the quality of operational data collected in PRIMES and provide guidance and support for data clean-up.

- Design and generate regional reports from the PRIMES Data Port.

- In consultation with PRIMES Support in Headquarters, provide capacity development and training on new functionalities of PRIMES, including deployment and support to new PRIMES applications.

- Propose local processes and workflow triggers for operational or regional-specific business processes, in consultation with PRIMES Central and business owners.

- Provide business analysis for operational needs.

- Perform other related duties as required.

Qualifications/Requirements Required degree level: Bachelor degree or equivalent Education - Additional Comments:

Education- Computer Science; Information Technology; Economics; Statistics; Social Science; or other relevant field.

Required experience: 36 Months Experience remark:

3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree.

Previous experience in registration or individual case management, including use of UNHCR progress (asset) and/or BIMS software (required). Completion of UNHCR learning programmes (asset) or specific training relevant to functions (required) of the position.

Language skills:

• English(Mandatory), Level - Fluent

Area of expertise: Protection of refugees, asylum seekers and IDPs, Database design, administration and maintenance Driving license: No Competencies values:

Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning, Integrity, Knowledge Sharing, Planning and Organizing, Professionalism, Technological Awareness, Working in Teams