Position:

Operations Assistant (Operations)

Employment Regime:

Seconded/Contracted

Post Category:

Assistant Level AL-2

Ref. Number:

083

Location:

The Hague, The Netherlands

Availability:

ASAP

Component/Department/Unit

Kosovo Specialist Chambers/ Judicial Services Division/ Witness Protection and Support Office

Security Clearance Level:

EU SECRET or equivalent

Open to Contributing Third States:

Yes

Reporting Line:

The Operations Assistant reports to the Associate Operations Officer.

Main Tasks and Responsibilities:

· To assist the Associate Operations Officer by ensuring that the efficient logistical and operational arrangements are in place for witnesses required to travel to The Netherlands;

· To provide services to the Protection Unit, when required, and to witnesses in the Witness Protection Program (WPP), when necessary;

· To provide translation services and support to victims and witnesses;

· To provide all logistical and operational assistance, including driving duties;

· To escort the victims and witnesses in the area of operations and during international travel;

· To manage the financial administration process of the victims and witnesses according to the EU and/or Witness Protection and Support Office (WPSO) guidelines;

· To monitor the psycho-social wellbeing and stress level of the victims and witnesses and if necessary to brief the Support Officer;

· To inform the victims and witnesses about the court room procedures and their rights and obligations in those proceedings;

· To provide assistance and support to the victims and witnesses prior, during and after the court proceedings;

· To liaise with the WPSO staff to plan, co-ordinate, forecast and disseminate victims and witnesses’ information regarding the court appearances;

· To update all WPSO staff related to the day's activities and itinerary;

· To ensure timely and correct data entry and maintenance of WPSO database;

· To maintain at all times strict confidentiality about any matters related to the victims and witnesses;

· To undertake any other tasks as requested by the Line Managers.

Education and Experience:

Essential

· Level of secondary education attested by a diploma;

AND

· After having fulfilled the education requirement, a minimum of eight (8) years of relevant professional experience.

Specification of Education and Experience

· Minimum category B driving license;

· Proven ability to work under highly demanding and stressful conditions, using time effectively and efficiently, and to prioritize and manage a high workload on occasions;

· Experience in working with the logistical arrangements, translation and support to sensitive and/or traumatized witness in a witness (protection) unit or in a national or international organization or a hybrid court;

· Knowledge of the one of the official languages of the Kosovo Specialist Chambers and Specialist Prosecutor's Office: in particular Albanian.

· Very good interpersonal and communication skills, both written and oral;

· Computer skills in MS Office applications (Excel, Word, PowerPoint, Access) and proven experience in input of data and maintenance of database in a court support environment;

· Ability to work productively in a fast-paced, team-oriented environment and produce accurate work under pressure and in difficult circumstances;

· Ability to establish and maintain effective and constructive working relationships with people of different national and/or cultural backgrounds.

Desirable

· Work experience in a conflict or post conflict context;

· Good understanding of the political, cultural and security situation of the Balkans, in particular Kosovo.

https://www.scp-ks.org/en/employment/calls-contributions-cfc-vacancies

Citizenship – The candidates must have Citizenship of an EU Member State or of a Contributing Third State.

Interested candidates, who wish to apply for vacancies should use the standard application form available on the above-mentioned web site.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.