Knowledge Management Consultant (CI/EO)
Parent Sector : Communication and Information Sector (CI)
Duty Station: Paris
Job Family: Programme Coordination
Type of contract : Non Staff
Duration of contract : From 1 to 6 months
Recruitment open to : External candidates
Application Deadline (Midnight Paris Time) : 23-FEB-2020
UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, ProfessionalismOVERVIEW OF THE FUNCTIONS OF THE POST
Under the overall authority of the Assistant Director-General for Communication and Information, the direct supervision of the Chief of the Executive Office of the Communication and Information (CI) Sector and in close cooperation with colleagues in the CI Sector and UNESCO’s Division of Knowledge Management and Information Systems (KMI), the consultant shall implement new knowledge management tools and techniques for the CI Sector. As part of UNESCO’s Digital Workplace project, the CI Sector has been upgraded to Office 365. The consultant will be required to help create institutional rules and facilitate adoption of these new tools by the Sector’s staff. He/she shall:Long Description
I. Conduct further testing of the Office 365 knowledge platform where required to ensure it meets the confidentiality requirements of various work teams and to validate the functions available to Field Office staff who are on different servers with varying network infrastructure capabilities;
II. Provide support to CI Sector staff to ensure that they are at ease with the new tools (including collaborative workspaces) and continuously promote and encourage widespread adoption of the new systems. This will include liaising with KMI for any system and permission issues;
III. Support the implementation of upgrades and updates for the CI Sector as part of the Organization’s broader Digital Workplace project. Any new tools which are made available to the Organization will be tested by the consultant and CI Sector requests for new functionalities will also be managed through this channel. This includes:
- The on-going development of an online document repository / “Records center” for the CI Sector and in particular its Executive Office, in line with UNESCO’s Information Policy, and CI end-users’ expectations, working practices and processes. This shall include migrating content from existing shared drives, in cooperation with KMI and CI end-users, and developing an efficient filing system for naming/tagging documents with metadata and logical links to facilitate ease of access.
- On-going work to ensure that a calendar interface for CI Sector events is developed that feeds in from existing systems such as NICE and the Constituency Relationship Management Tool.
IV. Work with the Executive Office of CI (CI/EO) to enhance their document storage and retrieval. This will include migrating work onto the collaborative working spaces and ensuring that future briefings can be compiled, edited and approved electronically. All briefings on similar topics will also be made available to all relevant staff and prevent duplication of work for the CI/EO.
V. Contribute to the identification of user needs in terms of guidance and support. This will include providing assistance to the unit ant bring the unit’s perspectives and questions back to KMI on related issues.
VI. Other tasks as requested by Chief CI/EO to enhance knowledge management practices.COMPETENCIES (Core / Managerial) Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) - For detailed information, please consult the UNESCO Competency Framework. REQUIRED QUALIFICATIONS
- University degree in knowledge management, information science, project management or related fields
- A minimum of five years of relevant experience in knowledge management and/or overseeing the adoption of new IT tools and practices
- Demonstrated experience testing Microsoft tools and updates for deployment to large organizations
- Demonstrated project and change management experience, particularly with large organizations. This includes strong skills in providing training to staff, both on a one-on-one and large group setting
- Excellent level of English or French and good working knowledge of the other language
Competencies and skills
- Excellent understanding of knowledge management practices and technical possibilities and constraints
- Knowledge of the Microsoft environment and the Office 365 suite (Teams, OneDrive, Sharepoint Online, etc.)
- Experience with international organizations (in particular UNESCO) and a sound awareness of the competing demands and challenges (time, financial, resourcing etc.) faced by staff would be considered an advantage. This is particularly important when implementing potentially disruptive IT workspace changes.
- A background in both consulting and IT deployment is preferred.
Applications should be submitted with the following elements:
- Completed UNESCO Employment History Form (CVs in other formats will not be accepted);
- A proposal indicating how their qualification and experience make them suitable for the assignment;
- The approach to be adopted to carry out the assignment;
- A financial proposal.
- Only applications providing the information requested under application procedure will be considered.
- Evaluation of qualified applicants may include an assessment exercise and a competency-based interview.
UNESCO applies a zero tolerance policy against all forms of harassment
UNESCO is committed to promoting geographical distribution (last update) and gender equality within its Secretariat. Therefore, women candidates are strongly encouraged to apply, as well as nationals from non- and under-represented Member States. Persons with disabilities are also encouraged to apply. Worldwide mobility is required for staff members appointed to international posts.
UNESCO does not charge a fee at any stage of the recruitment process.