IT Officer - Erbil

Working Environment:

ESSENTIAL JOB FUNCTIONS:

(1) Installation & Configuration of:

• Desktop/laptop hardware and software, and peripherals.

• Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.

• Windows 10 operating system on workstations, Windows Server 2008 on servers, Active directory domain and essential network services.

• Printers, projectors, etc…

(2) Maintenance, Repair & Security:

• Perform preventative maintenance on all IRC computers and network resources.

• Create backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.

• Update appropriate network security procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.

• Create and maintain IRC computer software/hardware inventory ensuring accuracy.

• Create and maintain network documenation to include IP address, system access, email creation system, upgrades and changes to original network, etc.

• Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.

• Working towards a successful resolution of the problems clients present.

• Managing/Monitoring firewall to ensure accessing internet is in line with IRC standards.

• Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.

• Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity - with IRC Global Network.Advise the country office and Global/Regional IT accordingly.

(3) Training, Evaluation, & Testing:

• Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.

• Act as the Point of contact for external related IT trainings using professional development funds.

• Assist Field offices and HR to identify and ensure external trainings are available to staff as this is consistently raised as an area where staff need help (ex: Excel and Word).

• On demand trainings by management for new projects and applications that IRC use.

• Test and evaluate new technology as requested by IT manager or Regional IT Team

• Advise site managers of the technology available to help accomplish their tasks and goals, and help them develop a technology implementation plan inclusive of system design and staff training.

• Prepare and submit required reports that provide sufficient detail for IT manager to understand the Field office computer environment, needs, IT staff availability and skill levels and future plans.

(4) Policies & Protocols:

• Develop and implement appropriate protocols for regular maintenance of all IRC computer related equipment.

• Support in identifying through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements in country.

Standards of Professional Conduct:

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Gender Equality

IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including maternity leave, gender-sensitive security protocols and other supportive benefits and allowances. Qualified female candidates are strongly encouraged to apply.

Attention Returning National Candidates:

IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, IRC has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.

Notice to all Job Seekers

IRC implements an equal employment opportunity policy and our recruitment process is based on merit.

Applicants and/or successful interview candidates (both internal and external) are not required to pay any fees at any stage of the recruitment process.

If anyone asks you for any financial or non-financial favors to help you secure a job at IRC, kindly report to iraq.hr@rescue.org.

ملاحظة لكل الباحثين عن وظيفة

تعتمد لجنة الانقاذ الدولية سياسة فرص عمل متساوية  وان عملية التوظيف لدينا تعتمد على الجدارة .

لايتوجب على المتقدمين لاي وظيفة او المؤهلين للمقابلات (سواء كانوا موظفيين حالين او متقدمين من خارج المنظمة) دفع اي مبلغ مالي خلال اي مرحلة من مراحل التوظيف.

اذا قام اي شخص بطلب اي خدمة مالية او غير مالية لقاء مساعدتكم في تأمين فرصة عمل داخل المنظمة ،يرجى الابلاغ عن ذلك الى iraq.hr@rescue.org