Background

Under the guidance and supervision of the Operations Manager, the Driver provides reliable and safe driving services to the UNDP Resident Representative and other UN officials and high-ranking visitors ensuring the highest standards of discretion and integrity, sense of responsibility, and excellent knowledge of protocol and security issues. The Driver also demonstrates a client-oriented approach, courtesy, tact and ability to work with people of different national and cultural backgrounds.

Upon request of the supervisor, the Driver may also be required to provide driving services to the operations and programme staff in the County Office, consultants and experts, UN staff on mission, and overall UNDP operations.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Duties and Responsibilities

I. Provide reliable and safe driving services using office vehicles predominantly to the Resident Representative and other UN officials and visitors

• Transport Resident Representative or other UN visitors or officials applying appropriate protocols
• Deliver and collect mail and documents and perform other messenger responsibilities
• Meet official personnel and visitors at the airport and assist with visa and customs formality arrangement when required
• Take all immediate actions required by rules, regulations, and laws in case of involvement in accidents; follow up and ensure that all security rules and regulations are implemented
• Collect consignments from customs as required
• Support with delivery of items, pouch, procurement and other logistics tasks.

II. Ensure cost-savings through proper use and proper day-to-day maintenance of office vehicles

• Maintain accurate daily vehicle logs
• Provide inputs to preparation of the vehicle maintenance plans and reports, ensure cost-savings through proper use of assigned vehicles, ensuring timely and adequate maintenance, keeping track and monitoring of data pertaining to the assigned vehicles’ regular servicing, monitoring of fuel consumption
• Make timely minor repairs and/or arrange for major repairs
• Ensure timely changes of oil, check of tires, brakes, car washing, etc. 

III. Ensure availability of all the required documents, supplies and necessary spare parts in the assigned vehicle

• Keep current vehicle documents such as vehicle insurance, vehicle logs, office directory, and map of the city/country
• Ensure vehicle first aid kit is adequately stocked with standard medical supplies.

IV. Support to the CO’s administration

• Prepare routine correspondence, memoranda and reports in accordance with Country Office Standard Operating Procedures (SOP) as requested by the Operations Manager 
• Serve as the focal point for mobile telecommunications service providers, ensuring effective coordination, issue resolution, and continuity of services
• Maintain and regularly update an inventory furniture and equipment and other items ensuring accountability, proper allocation, and compliance with internal control requirements
• Support administrative tracking and record-keeping, including filing, archiving, and document management, in line with UNDP policies and audit standards
• Perform other administrative and operational support tasks as required to ensure the smooth and efficient functioning of the Country Office.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

The Driver to Resident Representative will work under the direct supervision of the Operations Manager and overall supervision of the Resident Representative. The incumbent will be based in UNDP Country Office in Podgorica.

Competencies

Core Competencies 

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

• Operations/Administration & Operations/Vehicle management: Knowledge of policy & procedures on fleet management
• Administration & Operations/Registry & correspondence management: Ability to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archives
• Operations/Security Service/Safety management (including Air, Road, Fire):  Knowledge of air, road, and fire safety programmes/systems and ability to assess risks and identify mitigation measures
• Business Management/Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns
• Ethics/UN Policy Knowledge - Ethics: Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity
• Business Management/Communication: Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels. 

Required Skills and Experience

Education:

• Secondary Education with a valid driver’s license is required.

Required Experience:

• Minimum 3 years of relevant work experience as a driver with a safe driving record is required
• Knowledge of driving regulations, rules and laws.

Desired additional skills and competencies:

• Experience in driving high level officials and in applying protocols and security requirements
• Previous work experience with UN, international organization or diplomatic mission
• Experience in minor vehicle repair and maintenance
• Experience in the basic use of computers and relevant office software packages (MS Word, Excel) and ability to use web-based management and electronic log, file and/or scheduling systems.

Languages:

• Fluency in Montenegrin and English languages is required.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.