Background

A Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS). The SOC monitors, facilitates and coordinates the communications of data and voice messages using the security communications system (SCS), within one or more operational areas. Additionally, responsibilities will include maintaining administrative data supporting security communications, such as aggregating contact data for UNSMS personnel, offices, vehicles and emergency services.

This position will be supporting key functions and operations of the United Nations. The role of a SOC Operator can be challenging and unpredictable as they will be required to respond and assist callers in need of immediate assistance. They will have the responsibility to pass key information and instructions in a timely and calm manner to UNSMS personnel and others, as required. At times, the work will be fast paced and intense, but highly rewarding as the Operators will be part of a response and support team which contributes to the work of the United Nations. The selected candidate will gain valuable experience and skills while working with people from a broad range of cultures and professional backgrounds.

Duties and Responsibilities

Key responsibilities:

1.Information gathering and security information products sharing 

• Provides statistical data on security incidents in-country to contribute to a range of UNDSS products;
• Coordinates timely dissemination of security threat information;
• Provides appropriate translation of information from national languages to English;
• Takes chronological notes of any significant incident, assists the FSA/SA in the preparation of detailed reports on security incidents, adding maps where necessary, and assists FSA/SA in the preparation of monthly reports and routine correspondence;
• Monitors local press and internet media sources for relevant security incidents and issues media summaries containing news, which may affect the UN & Humanitarian community; immediately informs FSA/SA on receiving information orally or through internet, which influences security situation in area, if required keeps informed UNDSS HQ COMCEN;

2. Operating and checking of  Security Communication tools in UN SOC    

• Conducts regular and random radio checks (via VHF, HF) according to radio check plan, maintains a record of radio checks with UNSMS members/UNSOCs in neighbor countries. Radio check logbook is duly filled up by the incumbent and disseminated as per procedure;
• Operates all communications equipment including VHF and HF radios, satellite telephones, facsimile;

3. Emergency and crisis operations

• Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents;
• Maintains database of UN personnel and dependents, personnel with security role, UN vehicles, radio call signs, UN Warden lists etc.;
• Assists FSA/SA in warden system activation including dissemination of information, collecting, analyzing, reporting information; 
• Under the guidance of the FSA/SA, provide full assistance to Crisis Coordination Center (CCC) and Crisis Management Team (CMT);
• Assists FSA/SA in provision of assistance to staff members on 12/7 basis in any emergency;

4.  UN ID card programme coordination

• Issues ID cards for UN personnel and eligible dependents taking their photos and filling all the necessary records.

5. Other

• Provides administrative/technical support to FSA in issues related to UN SOC; 
• Performs all other related duties as requested by the Designated Official, UNDSS SA and UNDSS FSA.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Core Competencies:

Achieve Results: LEVEL 1 - Plans and monitors own work, pays attention to details, delivers quality work by deadline 
Think Innovatively: LEVEL 1 - Open to creative ideas/known risks, is pragmatic problem solver, makes improvements  
Learn Continuously: LEVEL 1 - Open minded and curious, shares knowledge, learns from mistakes, asks for feedback 
Adapt with Agility: LEVEL 1 - Adapts to change, constructively handles ambiguity/uncertainty, is flexible  
Act with Determination: LEVEL 1 - Adapts to change, constructively handles ambiguity/uncertainty, is flexible  
Engage and Partner: LEVEL 1 - Demonstrates compassion/understanding towards others, forms positive relationships 
Enable Diversity and Inclusion: LEVEL 1 - Appreciate/respect differences, aware of unconscious bias, confront discrimination  
 

Cross-Functional & Technical Competencies:

Business Direction & Strategy - Effective Decision Making   

• Ability to take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources.

Business Management - Communication    

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Business Management  - Monitoring    

• Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results.

Business Management - Risk Management    

• Ability to identify and organize action around mitigating and proactively managing risks.

Business Management - Working with Evidence and Data    

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

Security Services - Security advice, planning and coordination    

• Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activities.

Business Management - Customer Satisfaction/Client Management    

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. 
• Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate  requests. 
• Ability to anticipate client's upcoming needs and concerns.
   

Required Skills and Experience

Education:

• Secondary education is required, OR 
• University degree (Bachelor’s degree)  in management, administration, communication engineering, social sciences, international relations or other relevant fields will be given due consideration but not a requirement.

Experience:

• Minimum 4 years (with high school degree) or 1 year (with bachelor’s degree) of administrative or clerical or interpreting or emergency communication experience is required

Required skills: 

• Knowledge of and experience working with computer-based tools such as MS Office and other computer-based, web and smartphone applications.

Desired skills: 

• Prior work experience within the UN system, an international NGO or national non-governmental organization is desirable.
• Experience with radio, satellite and web-based communications, and information management/processing is an asset.

Languages: Excellent command (written and spoken) of the English, Kyrgyz and Russian languages is required.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.