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Regional Service Analyst

Kuala Lumpur (Malaysia)

  • Organization: UNDP - United Nations Development Programme
  • Location: Kuala Lumpur (Malaysia)
  • Grade: P-1, International Professional - Internationally recruited position - Junior level
  • Occupational Groups:
    • Operations and Administrations
  • Closing Date: 2020-07-19

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In May 2019, The United Nations Development Programme (UNDP) approved the expansion of services of its Global Shared Services Unit (GSSU). With offices in Copenhagen, Kuala Lumpur and Istanbul, the GSSU services over 180 countries, 40,000 personnel and more than 40 other UN Agencies and Organizations. Through its functional lines, GSSU ensures high quality and timely delivery of human resources, financial and procurement services as well as information and innovative tools to its various clients and stakeholders.

The Global Shared Services Unit (GSSU) within the Bureau for Management Services (BMS) supports all UNDP offices and units with the provision of transactional services. This includes a core set of transactions in Finance and HR that are already being handled by the Global Shared Service Unit (GSSU) in Kuala Lumpur. The GSSU is led by the Director), who reports to the Director of Bureau for Management Services (BMS).

The Regional Service Analyst will be required to work closely with all UNDP Country Offices, Regional Bureaus and divisions within the Office of Financial Resources Management (OFRM) to support the timely and accurate recording of general account transactions. The incumbent also provides input to the preparation of corporate reports and financial schedules to support the corporate financial statements (interim financial and annual) as well as audit requests.

The Regional Service Analyst supports the management and implementation of the financial functions listed below, including but not limited to:

Payable Services

Revenue Services & Contribution Management Services

General Accounting Services

Project Accounting Services

Quality Assurance

Client Management

The incumbent will support services provided in accordance to Service Agreements, assist in transparent and open communication with GSSU clients and  reporting of any deviation to the Service Agreements so that corrective actions can be taken in time. The incumbent will provide inputs service line processes, in a continuous improvement culture.

The Resource Management Analyst reports directly to the Sub-Unit Head within the Customer Service and Quality Assurance Team.

Duties and Responsibilities

Under the guidance and direct supervision of the Head of the Sub-Unit, the Regional Analyst performs the following functions in line with the Standard Operating Procedures, UNDP Financial Rules and Regulations and IPSAS standards. 

  1. Supports implementation of operational and financial management strategies, and supports adaptation of processes and procedures, focusing on the achievement of the full compliance of financial activities. Supports with the financial recording/reporting systems and audit follow-ups with UN/UNDP rules, regulations, policies and strategies.
  2. Assists with budget and cost recovery management focusing on achievement of financial resources management through support of the planning, guiding, controlling of the resources process.
  3. Assists with the proper control of accounts which includes the support to the detailed elaboration of expenditures control system which ensures that vouchers processed are matched and completed, transactions are correctly recorded and posted, receipting of goods and services and establishment of accruals are properly done in compliance with IPSAS and UNDP policies and procedures.
  4. Supports timely review of accounting transactions, including application of income processed and validated through adequate controls; supports the formulates SOPs for these processes.
  5. Assists with communication with the Finance Management Teams and with GSSC clients, based on facts. Supports knowledge management in respect pf client priorities and constraints and supports clients to understand and be aware of GSSC opportunities and constraints




Ability to make new and useful ideas work


Ability to persuade others to follow

People Management

Ability to improve performance and satisfaction


Ability to listen, adapt, persuade and transform


Ability to get things done while exercising good judgement

Technical / Functional

Accounting (General)

Knowledge of accounting concepts, principles, regulations, and policies and ability to apply to strategic and/or practical situations

Operational Efficiency

Ability to identify and execute opportunities to improve operational efficiency

Problem Solving

Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions

Knowledge Management

Ability to capture, develop, share and effectively use information and knowledge

Required Skills and Experience


Advanced (Masters) University Degree in Finance or Accounting, or a professional accounting qualification from an internationally accredited institute of accountancy. Those with professional accounting qualifications from an internationally accredited institute of accountancy will have a distinct advantage.

Long-listed candidates may be required to undergo the UNDP Advanced Accountancy & Finance Test.


  • Minimum 2 years of relevant experience in financial accounting.
  • Experience working in UNDP Country Offices is required
  • Experience in managing and supporting clients.
  • Recent experience in supervising teams.
  • Experience in the usage of computers and MS Office packages.  Advanced knowledge of spreadsheet and database packages. 
  • Experience of IPSAS and/or IFRS is required for external candidates. 
  • Experience in handling Client Relationship Management (CRM) applications or business analytics systems is desirable.

Language Requirements:

Fluency in English or French is a requirement. Working knowledge of Arabic  is an asset.


Important information for US Permanent Residents ('Green Card' holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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