Human Resources Assistant SC5

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The Government of Armenia and WFP stepped up cooperation in 1993.  The first years of this strong partnership marked different food relief projects gradually evolving into community development initiatives. In 2010, the Government of Armenia, WFP and their strategic partners joined hands for improved nutrition, education and social protection by relaunching School Feeding Programme. The common goal and vision is a nationally-owned, sustainable National School Feeding Programme for the benefit of Armenian people. Nowadays, it is a state-of-the-art Programme that is fully integrated in the life of children, their families and communities.     WFP Armenia Country Strategic Plan (CSP) 2019 - 2024, building on past and current experience, foresees significant strategic investment in the establishment of a comprehensive and strategic response to food insecurity, malnutrition and poverty. The four main pillars of WFP's CSP 2019- 2024 will be the continuation of its school feeding programme with a clear handover strategy for a full ownership of the programme by the Government of Armenia by 2023; the establishment of effective and sustainable, nutrition sensitive food value chains; support to the Government in tackling malnutrition; and emergency preparedness and response. Capacity strengthening will be a cross-cutting effort at all levels and will be key to ensure sustainability of the programmes and activities. 

WFP Armenia is seeking a candidate to perform a range of HR tasks to support accurate implementation of WFP policies and procedures and facilitate the effective functioning of a client-focused and strategy-oriented HR services for the Country Office. The role holder will be responsible  for the completion of a full range of HR activities. This role will report to and come under the guidance of an HR Officer. 

Service Contract (SC 5)

12 months, with possible extension

1. Provide assistance on general HR queries and follow up actions, to ensure consistent and high quality HR services are delivered to clients.
2. Provide guidance and on-the-job training to other staff, to support their development and increased knowledge of HR systems and procedures required to perform their duties.
3. Liaise with other internal units/offices on HR related matters, i.e. payroll, contracts, etc. and provide necessary information in order to enable timely HR services. 
4. Extract and compile HR data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, to support analysis and reporting needs.
5. Provide administrative support in various HR activities in the areas of work allocated by the professional officer including on boarding of new staff members in compliance with relevant processes and procedures.
6. Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards.
7. Draft various HR documentation required for the specific area of work (e.g. employment contracts, transfer letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines.
8. Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, PACE, etc), ensuring compliance with the established deadlines and accuracy of HR data.
9. Support staff deployment and related administrative actions including preparation of basic reports, to facilitate efficient HR service enabling WFP to respond quickly to a crisis.

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
•  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
•  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
•  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
•  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
•  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
•  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
•  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
•  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
•  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
•  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
•  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
   

Capability Name                                     Description of the behaviour expected for the proficiency level
Employee orientation                               Demonstrates a developed understanding of the various employee contexts and needs when applying and adapting HR policy and practices, to best meet employee needs. Takes initiative and identifies suitable solutions when
                                                                 partnering with employees and local Country Office management.
HR Expertise & Policy Knowledge           Is able to interpret and apply detailed knowledge of HR policies, operational processes, leading HR practices and internal regulations, within a complex organizational context, to provide guidance to employees and implement solutions
                                                                 within area of responsibility.
Business Knowledge & Partnership         Applies advanced knowledge of WFP's organizational and HR strategic objectives, as well and operational complexities, in order to ensure alignment of HR support within own area of responsibility. Establishes and maintains internal
                                                                 network on an ongoing basis, to develop understanding of organizational challenges and local teams context and therefore, ensure focus on local priorities and people.
Enabling Talent Management Solutions  Demonstrates a advanced knowledge of WFP HR solutions within area of responsibility. Applies this, along with an in-depth understanding of the end user context, to plan, coordinate and manage effectively the implementation and
                                                                 execution of HR solutions.
HR Operations Management                  Demonstrates understanding of HR operations impact on the broader organisational context. Proactively identifies opportunities for HR operational improvement and creates work plans to implement changes.

Education:    Completion of secondary school education. A post-secondary certificate or degree  in the related functional area is desirable.
Languages:   Fluency (level C) in both oral and written communication in English and Armenian languages. 

 

Experience:

• Three or more years of progressively responsible support work experience in general administrative work, including at least two years in human resources or other related field.
• Previous experience in UN or similar HR management systems is desirable.

Knowledge & Skills:

•  Knowledge of general HR administrative work practices and methods, gained through relevant technical training and experience.
•  Good communication skills and basic understanding of HR principles and their application in order to respond to and resolve general HR queries.
•  Ability to develop and maintain relationships with a wide range of individuals in order to provide a high quality support service.
•  Ability to collate and compile relevant data from a variety of sources in order to produce periodic reports for supervisor(s).
•  Ability to monitor and record personnel files and documentation in an organised manner and in line with compliance standards. 

All qualified candidates who meet the above requirements are encouraged to submit their online application accompanied by an updated Curriculum Vitae (in English).

Incomplete applications will not be considered. Only shortlisted candidates will be notified.

Deadline for applications  is 16 July 2020