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Team Lead (Social Media)

Geneva (Switzerland)

  • Organization: WHO - World Health Organization
  • Location: Geneva (Switzerland)
  • Grade: P-4, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Communication and Public Information
    • Managerial positions
    • Sales and Marketing
    • Marketing (Digital, Advertisement, Brand, Promotion)
    • Malaria, Tuberculosis and other infectious diseases
  • Closing Date: 2020-09-28

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The Department of Communications (DCO) objectives are to :

- lead the development of the corporate communications plan, drive prioritization and ‘right size' effort with expected impact for WHO;

- position WHO as the authoritative and trusted voice on health at the global level through working with technical departments to develop strategies to amplify WHO's normative work;

- lead WHO media outreach, incl. crisis/ emergency communication with input from technical departments as well as across all 3 levels;

- drive all communication to the general public as well as responding to media enquiries;

- lead on global advocacy (e.g. health campaigns, public health information, donor visibility for resource mobilization);

- provide digital global production capacity & expertise to support all levels of the organization.


- Manages the social media and media monitoring team in delivering its objectives through efficient management to optimize deliverables in line with the mandate of the Organization.

- Develops and monitors workplans and budgets for the team's activities and follows up on the implementation of planned activities. Conducts monitoring and evaluation of the specific field of work and conducts timely reporting for decision makers.

- Provides guidance and works closely with counterparts in technical departments across the Organization and liaises with external counterparts as appropriate.

- Upon delegation represents WHO at various meetings.

Specific duties:

- Writes, edits, designs and commissions content for WHO's corporate social media channels, ensuring that content is accurate, accessible, informative and engaging.

- Monitors analytics and ensures robust measurement and evaluation of WHO's social media performance and engagement with key audiences. Applies lessons learnt to improve content, promote engagement and retain interest.

- Provides appropriate guidance and support to Departments, Divisions and Offices for their social media presence regarding compliance with WHO House Style, brand and accessibility guidelines.

- Oversees media monitoring for the Department of Communications.



Essential: An advanced university degree in humanities, sciences, social science or a related field.


Essential: A minimun of 7 years of professional experience in the management of digital communications and related fields. Demonstrated experience leading a team and managing financial ressources. Demonstrated experience at the international level.
Desirable: Experience of working on public health, development and humanitarian issues.


Advanced skills in the area of digital and social media content production, monitoring and evaluation.Knowledge of media monitoring. Ability in managing diverse teams and, as relevant, financial resources. Demonstrated ability to partner across a diverse Department and across to technical departments, offices and external stakeholders.

WHO Competencies

Respecting and promoting individual and cultural differences
Producing results
Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of another UN Language .


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 73,516 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 5367 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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