REQUEST FOR INTERNSHIP – ICT Section Jordan Country Office

UNICEF’s Information and Communication Technology (ICT) function is in a state of transformation, in line with the recognition of the changing tide of the ICT world and the business environment in which it serves. The ICT function is focused on continued improvement of services for the realization of UNICEF’s mandate. It incorporates continuous improvement to better leverage technology for competitive advantage and business value optimization.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Hope

How can you make a difference?

Under the close supervision of a ICT Officer, the incumbent contributes to all/any ICT tasks and related activities as below:

• Assisting with troubleshooting computer hardware and software.
• Assisting with cloning and Software installations and configurations.
• Setting up computer workstations.
• Setting up teleconference & video conference meetings.
• Ad hoc end-user support via email, Skype, Ticketing system, phone or in-person.
• Ensuring requests are properly opened, resolved in a timely manner, documented and closed in the ticketing system.
• Other similar duties as assigned by Supervisor.

To qualify as an advocate for every child you will have…

• Bachelor’s degree (or equivalent) in Information technology or any related field.
• Fluent in Arabic and English.
• Have solid and practical application knowledge and fluency in helpdesk and network support,
• Cultural sensitivity.
• Team player, supportive to colleagues

Eligibility Requirements

To be considered for an internship, applicants must meet the following requirements:

• Be enrolled in an undergraduate, graduate, or Ph.D. degree programme or have graduated within the past two years.
  - Applicants must be at least 18 years old.

• Be proficient in at least one of UNICEF's working languages: English, French or Spanish. Fluency in the working language of the office you are applying to is required.

• Have excellent academic performance as demonstrated by recent university or institution records.

• Have no immediate relatives (e.g. father, mother, brother, sister) working in any UNICEF office; and

• Have no other relatives in the line of authority that the intern will report to.

Individuals must demonstrate excellent academic performance through recent university or institution records.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The functional competencies required for this post are...

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.