ICT Specialist - CSM Project
Kabul
- Organization: UNDP - United Nations Development Programme
- Location: Kabul
- Grade: Consultancy - SB-4 (SC8/SC9), Service Contract, Local Contractors Agreement
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Occupational Groups:
- Crisis Prevention and Recovery
- Information Technology and Computer Science
- Project and Programme Management
- Malaria, Tuberculosis and other infectious diseases
- Closing Date: Closed
Background
Duties and Responsibilities
- Lead the PERS technical team and technically support assessment, procurement and implementation, technical training and monitoring of the designed system;
- Design, develop and provide technical support in implementing PERS call center solution and related storage and systems;
- Designing physical and logical ICT infrastructure of PERS call center and data centers based on provided space by MOIA/PHQ,
- Assist in analyzing the nature of all emergency cases in 119 and configuring Contact Center systems and services accordingly.
- Monitor setup and deployment of ICT related equipment and services (Network switch, E1/SIP connection, power backup, Server machines, PABX, Interactive Voice Response (IVR), and all other network peripherals etc.) in MOIA, Provincial headquarters (Kabul) and PDs;
- Provide technical support for all software, hardware and equipment of PERS to meet Police needs and requirements in terms of PERS;
- Help and support in developing concise reporting on the PERS initiative during each phase of implementation to PERS donor and MOIA;
- Assist in defining the Data Centre and disaster recovery requirements in terms of hosting models, data replication mechanisms (active-active vs. active-passive) and location;
- Coordination with all relevant parties, i.e. General Directorate of ICT, Police-e-Mardomi General Directorate, Kabul PHQ, contractors, ATRA and mobile service providers;
- Support and close coordination/communication with other colleagues involved in the PERS Initiative throughout the assignment in order to monitor progress and provide crucial updates (including challenges and issues) to keep everyone abreast with the project progress;
- Design, develop and provide technical support in implementing PERS Call Center solution and related storage and systems;
- Support in replication of PERS data, in coordination with PERS Technical Committee, System Solution/Telecom Expert and Software Development Officer.
- Provide regular trainings, workshops, and orientation to PERS call agents and ICT staff inside MoIA and Kabul PHQ on PERS call center operation, management, and maintenance;
- Provide technical expertise and recommendations in assessing the new technologies and system to support and enhance other requirements for MoIA/UNDP;
- Provide recommendations for continuous improvement;
- Make available data, information and knowledge products required to support PERS knowledge building and management needs.
- Coordination with relevant parties, i.e General Directorate of ICT, Police-e-Mardomi General Directorate, Kabul PHQ, contractors, ATRA and mobile service providers in terms of PERS implementation;
- Support and close coordination/communication with other colleagues involved the PERS Initiate throughout the assignment in order to monitor progress and provide crucial updates (including challenges and issues ) to keep everyone abreast with the project progress;
- Collaborate cross-functionally with the counterparts, Program Management Specialist, Project Managers, and Engineering Specialist to achieve well designed- solutions.
Competencies
Required Skills and Experience
- Master’s and/or Bachelor’s degree in Computer Science, Information Technology or other relevant field from an accredited college or university
- With Master, 3 years and with Bachelor 5 years’ experience in System/Network administration, Telecom and related management is required;
- Prior experience working with enterprise level Call Center systems such as” Avaya and Cisco” are required;
- Experience of working with Government departments/ministries, public sector institutions is required;
- Prior experience working in Telecommunication company including data center is required, on similar assignments will be considered an asset;
- Prior experience with the UNDP or any other UN agency is highly desirable;
- In-depth knowledge and understanding of the Information and Communication Technology;
- Excellent written and oral English skills is a necessary requirement;
- Fluency in Dari or Pashto is a must.
Disclaimer
Important applicant information
All posts in the SC categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Workforce diversity
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.
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