Background

The Bureau for Management Services’ Office of Financial Resources Management (BMS/OFRM) supports the United Nations Development Programme (UNDP) in the implementation of the 2030 agenda and UNDP’s Strategic Plan. It achieves this by developing and making fully operational a dynamic and harmonized integrated resource management framework based on comprehensive analysis that enhances UNDP’s financial and administrative performance, as well as facilitating UN reform and coherence. The primary role of BMS/ OFRM is to maintain the financial integrity of UNDP through providing functional leadership, supporting the efficient and effective management of its financial resources, promoting financial sustainability and responsible resource allocation. This is accomplished by the development and implementation of sound financial policies and practices, oversight of corporate financial management performance, and flexible scalable support to resource allocation. BMS/OFRM serves as a business partner to Bureaux and Country Offices, providing sound financial management, advisory and analytical services, with a view to continuously improve the financial management performance of business units and support Bureaux in the exercising of their oversight functions. 

Within OFRM, the Treasury Division oversees cash, currency and banking risks globally in over 130 countries and over 100 currencies, managing the organization’s liquidity with centralized investment of excess cash balances to meet its liabilities. Treasury Division maintains policy and oversight of global payments and receivables, cash management, manages banking relationships, compliance, and KYC.  The Treasury Division safeguards UNDP’s financial assets and ensures efficient, transparent global payments supporting programme delivery. As digital technologies transform global finance, Treasury is accelerating modernization to enhance speed, cost efficiency, transparency, and automation.

Position Purpose

The current global trend in digital transformation focuses on automating business processes to enhance efficiency and optimize service delivery. With an increasing emphasis on digital and innovative payments, organizations are aiming for streamlined operations, better customer experiences, and strategic use of data analytics. Technical knowledge in bank connectivity, ISO standards, global trends of efficient instant payments, and regulatory compliance is essential to navigate the evolving landscape and ensure secure and effective payment solutions.  The Digitalization Analyst will drive the transformation of business processes through digitalization efforts that foster innovation, automation, and overall efficiency improvements. The role encompasses developing strategies for integrating global trends on domestic and cross-border payments, digital payment solutions and ensuring compliance with applicable standards and regulations.   

The Digitalization Analyst supports Treasury’s shift toward digitally enabled payment operations, including the implementation of mobile payments, instant payments, Central Bank Digital Currencies (CBDCs), purchasing/prepaid cards, business process automation with Robotic Process Automation (RPA), AI-driven optimization, and acts as backup for Quantum (UNDP’s Oracle ERP) / FIS (banking software) static data management.  The following are the key duties and accountabilities.  The incumbent performs other duties which make part of this role explicitly open-ended as deemed necessary for the efficient functioning of the Office and the Organization.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across issues, units, functions, teams, and projects in multidisciplinary teams to enhance and enable horizontal collaboration.

Duties and Responsibilities

Support Treasury Digital Transformation Strategy

  • Contribute to alignment with UNDP Digital Strategy.
  • Conduct targeted research on mobile payments, instant payment systems, CBDCs, purchasing/prepaid cards to inform implementation decisions and ensure alignment with industry standards.
  • Contribute to UNDP’s efforts in achieving faster, cheaper, and more transparent domestic and cross-border payment transactions, driven by the G20 Roadmap and adoption of ISO 20022 standards.
  • Prepare technical briefs, training materials, and guidance notes.
  • Ensure regulatory compliance and standards and stay up-to-date on relevant laws and regulations affecting digital transactions.
  • Ensure all digital solutions comply with ISO standards and regulatory requirements.
  • Provide guidance related to data security and user privacy. 
  • Support knowledge sharing, training sessions, and global communication.

Contribute to the Implementation of Innovation in Payments

  • Lead day‑to‑day support for the roll‑out of mobile payments, instant payment systems, CBDCs, and purchasing/prepaid card solutions across UNDP offices.
  • Support design, piloting, and scaling of digital payment initiatives, including mapping of business processes, providing technical implementation guidance to UNDP offices, drafting SOPs, and preparing knowledge products. 
  • Design training programs for staff on digital tools and processes.
  • Conduct benchmarking on cost, processing speed, and risk of new payment technologies and translate findings into actionable implementation recommendations for UNDP operations.
  • Collect and analyze data to inform decision-making and strategic planning.
  • Prepare reports on the progress of digital transformation efforts for management review.
  • Coordinate with COs, banks, Payment Service Providers (PSPs), and internal units to operationalize new digital payment modalities, including onboarding, testing, and deployment.
  • Participate in system configuration, UAT, and troubleshooting, ensuring that new solutions are properly integrated into UNDP’s operational ecosystem (Quantum, FIS, banking platforms).
  • Provide guidance to COs on digital payment adoption.
  • Research and propose digital payment technologies that suit the needs of the organization.
  • Monitor the operational performance of digital payment channels (e.g., rejection rates, processing time, cost metrics), identify bottlenecks, and propose practical improvements.

Ensure Business Process Transformation and Automation (RPA/AI)

  • Analyze current business processes to identify opportunities within Treasury workflows for digitalization and automation.
  • Develop and implement computational solutions to enhance operational efficiency through the development and rollout of RPA bots, workflow engines, Power BI, and AI-based tools.
  • Collaborate with ITM, CDO, and Treasury teams to integrate automation into Quantum/FIS processes, and enhanced management information reporting system (MIS). 
  • Maintain documentation and control frameworks for automated processes.

Drive Cost Efficiency and Operational Speed

  • Conduct process reviews to identify opportunities for improved payment execution.
  • Support dashboards and KPIs tracking efficiency gains.
  • Draft business cases for digital payment modernization

Provision of Systems Support and Backup for Quantum/FIS and facilitate Knowledge Sharing 

  • Serve as backup to Treasury Specialist (Business Support) for Treasury configuration areas and bank master records.
  • Back up to oversee the configuration, maintenance and enhancement of the Quantum Treasury module functionality.
  • Backup to establish Treasury user roles design, policy and procedures consistent with the Internal Control framework, including as they pertain to access to Treasury databases FIS – Integrity, SWIFT etc.
  • Provide sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.

Supervisory/Managerial Responsibilities: None

Competencies

Core Competencies

Achieve Results: - LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: - LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously - LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility - LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
Act with Determination - LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner - LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion - LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencies 


Business Direction & Strategy - System Thinking:  Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
Business Direction & Strategy - Strategic Thinking : Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground to create tangible targeted solutions  Ability to leverage learning from a variety of sources to anticipate and effectively respond to both current and future trends; demonstrate foresight.
Business Management - Portfolio Management: Ability to select, prioritise and control the organization's programmes and projects in line with
its strategic objectives and capacity Ability to balance the implementation of change initiatives with regular activities for optimal return on investment. Knowledge and understanding of key principles of project, programme, and portfolio management
Information Management & Technology - Data management and analytics : Knowledge in data management, data sciences, ability to structure data, develop dashboard and visualization. Design data warehouses, data lakes or data platforms concepts. Familiarity with Machine learning, natural language processing or generation and the use of artificial intelligence to support predictive analytics. CDMP or TOGAF9 or equivalent certification desirable.
Finance - Financial and process innovation :  Financial and business process engineering expertise required to innovate, design, change and implement new financial business models, financial instruments, financing opportunities, business processes, policies and procedures, and technological solutions. 

Finance - Technology and data in Finance:  Ability to understand developments, opportunities and challenges in technology relating to public finance.

Finance - Financial risk management:  Ensures financial resilience through proactive assessment of risk, implementation of controls and taking mitigating action. Understands risk and reward in relation to collaborative and commercial projects. Ensures a culture of positive risk management.
 

Required Skills and Experience

Education:

  • Advanced University Degree (master’s degree or equivalent) in Information Systems, Finance, FinTech, Computer Science, Digital Governance, Engineering, or a closely related field is required. Or
  • A first-level relevant university degree (bachelor’s degree) in the areas stated above, in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Experience:

  • A minimum of two (2) years (with master’s degree) or four (4) years (with bachelor’s degree) of progressively responsible professional experience in digital payments, fintech, automation, or ERP-supported financial operations.
  • Experience with global payments systems, ACH, RTGS, cross-border, SWIFT and understanding of regulatory compliance is required.
  • Experience with RPA/AI tools is desirable.
  • Experience in implementation of Finance and/or Treasury functionality is required.
  • Proven track record of in-depth technical knowledge of Oracle-based or similar ERP desirable.
  • Experience and knowledge of data analytics and process automation is desirable.
  • Demonstrated strong capacity for analytical problem solving and innovative thinking is desirable.
  • Proficiency in project management tools and methodologies is desirable.
  • [proven track record of sound knowledge of IPSAS, IFRS, and/or GAAP is required.
  • Demonstrated experience in AI, digital transformation, and process automation. explore and apply new technologies is desired.
  • Experience as a Collaborative team player applying flexibility to work across global time zones is desired. 

Language:

  • Fluency in English, both oral and written, is required. 
  • Working knowledge of another UN language is an advantage.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Probation

For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

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