ICT and Administration Officer - North (Lebanese National)

Generic Responsibilities:

• Ensure adherence with NRC policies, tools, handbooks and guidelines
  
• Implement delegated Administration and ICT functions portfolio according to plan of action
  
• Prepare and develop status reports as required by management
  
• Ensure proper filing of documents
  
• Provide basic assistance, information and/or training to staff on department’s policies and procedures.
  
• Deliver timely and high quality ICT hardware, software and services to the country programme.
  
• Maintain Internet and network connectivity in NRC’s offices and centers.
  
• Ensure all NRC systems are fully compliant with information security requirements and data security standards.
• Ensures that NRC’s related activities are implemented within NRC’s Protection mainstreaming guidelines and reports any breaches/concerns to the line manager and/or focal point for proper action.

Specific Responsibilities:

• Coordinate and maintain records for offices, phones, and office keys.
  
• Follow up on lease agreements in coordination with the Support Manager and prepare daily contracts related to administration work and needs.
  
• Maintain kitchen supplies, office supplies, and toners inventory by checking stock to determine inventory level; anticipate needed supplies; Issue purchase requests and orders; verify receipt of supplies and complete related finance and procurement related procedures.
  
• Manage mobile sim cards (pre and post-paid) and visibility orders for staff.
  
• Manage hotel bookings for visitors and provide support in booking venues and arranging for events and workshops.
  
• Follow up on maintenance and repairs of NRC premises in the area.
  
• Install, maintain, troubleshoot and update operating systems and user applications, and provide software and system troubleshooting and support of network infrastructure.
  
• Manage antivirus software and ensure that all software on NRC computers and networking equipment are licensed
  
• Prepare laptops for new users and schedule software upgrades
  
• Perform routine support tasks including, but not limited to: connect/troubleshoot printers and peripheral devices, connecting users to Wi-Fi network, troubleshooting connectivity issues, resolving windows problems, formatting, outlook setup, managing intranet access, cabling, managing the internal landline phone connectivity at the office, etc.
  
• Introduce new staff to NRC systems, ICT guidelines and practices, and administration procedures using the related induction guidelines.

• Bachelor degree in Business Administration/IT or Computer Science or equivalent
• Minimum 2 years’ experience from working in the administration and information technology fields
• Previous experience from working in complex and volatile contexts
  
• Fluent in English and Arabic both written and spoken
  
• Proficiency in MS Office applications (Word, Excel, Outlook, and PowerPoint)

• Planning and delivering results
  
• Handling insecure environments
  
• Working with people
  
• Coping with change
  
• Communicating with impact and respect