CTG Overview CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.
In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
Overview of position
  • As an escort you are representing our client throughout the journey, from departure to final destination. A number of the beneficiaries that you will be assigned to escort have never traveled on a plane before. They have never been exposed to airplane toilets, airplane food, or any other aspect of international travel & transit. They cannot travel without your assistance.
  • They have never walked on a moving walkway, stood on an escalator, or taken an elevator. It is your responsibility to assist & introduce these new systems to the passengers that have been assigned to you & to assist them while in flight & while in transit.
  • This is an intensive hands on escort trip. Escorts need to be constantly vigil, checking in on the person / group regularly to troubleshoot any problems that may arise, to make sure people are using the facilities correctly & are comfortable.
Role objectives
  • We expect Escorts to be proactive, patient, awake for as much of the journey as possible & stay with the refugees at all times.
  • Provide an assistance upon departure, during the transits, upon arrival & handover to arrival parties.
  • Throughout the trip, the escort is our clients representative. As such, s / he must be irreproachable & act in a professional manner, even when the situation seems difficult.
  • Beneficiaries may be stressed & the Escort must therefore project an image of self confidence. It is imperative to emphasize to Operations Escort that escorting is a job, that must be performed to the highest standards, as the beneficiaries being assisted are under the care & responsibility of our client.
  • Experienced Escorts, who remain proactive & active throughout the journey, minimize any problems that may arise.
  • Many refugees or migrants have never been exposed to cities or other aspects of life outside of camps & will see an airplane for the 1st time at the airport. Toilets & food on planes, walkways & elevators are new. For a number of them, hotel rooms, flush toilets & showers will be a 1st.
  • During the trip, the Escort must ensure that passengers are comfortable, know how to use seats & seatbelts (& when), understand that smoking is not allowed, eat regularly & drink enough. (The accompanying person should be able to explain that meals & water are free, especially on international flights).
  • The Escort must remain vigilant throughout the trip if a beneficiary feels sick, needs to use the bathroom, or becomes agitated due to stress. It is forbidden to drink alcohol during the entire trip.
  • Provide adequate assistance during the trip & respect all the instructions provided by our client.
  • Provide a report upon return.
  • The accompanied needs to be satisfied of the assistance they receive during the trip.
  • Provide a report upon return of the mission. A template of the report will be shared once the process is finalized.
Project reporting
This role reports to the Manager.
Key competencies - Good communication skills.
- Fluency in English & French.
- Being patient, proactive & vigil.
- The Escort need to be used to work as a Team Leader because s / he may be in charge of following up a group of beneficiaries.
- All Escorts should be able to communicate with airlines & airport staff.
Team management
This role does not have any team management responsibility.
Further information
Qualified female candidates are encouraged to apply for this role.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.