External Adv: Information Comm. Technology (ICT) Assistant, GS-5, Jakarta, Indonesia, Post# 94965, for indonesians only

UNICEF Jakarta is looking for ICT Assistant who is accountable for the delivery of effective and efficient ICT first line support services to all UNICEF Indonesia locations. Responsible for diagnosing, resolving or escalating to unit on ICT related issues in accordance with ICT work-plan

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

UNICEF Jakarta is looking for ICT Assistant who is accountable for the delivery of effective and efficient ICT first line support services to all UNICEF Indonesia locations. Responsible for diagnosing, resolving or escalating to unit on ICT related issues in accordance with ICT work-plan

Title: Information & Communications Technology (ICT) Assistant
Level: GS-5 (General Service Category)
Type of Contract: Fixed-Term
Duty Station: Jakarta
Post Effective date: 1 January 2021

How can you make a difference?

Under the supervision of ICT Officer, the ICT Assistant will support the office on ICT related issues.

Work Assignment Overview:

1. Timely and effective UNICEF Indonesia first line  support is provided related to UNICEF personal computers and peripherals.

• Provides first line user support for all UNICEF desktop computers, printers and laptops/notebooks, docking stations, peripherals and handhelds.  • Keeps the users informed of their calls' status as appropriate.
• Keeps all ICT unit informed of notable trends, solutions, fixes, delays that are in effect and any new processes.
• Provides support for Conference room and Video Conference setup.

2. Effective support is provided for the implementation of IT initiatives

Assists to plan and implement new IT initiatives or migration projects, including rollout of new installations, upgrades of hardware, software, or operating systems. Works closely with team  to ensure the success of implementation.

3. Confidentiality, Integrity and availability of the ICT system

Ensure the availability of the ICT system, LAN and data security, including user access to computer and telecommunications facilities. Monitor and support Inter-/Intra-net functionality, security and integrity.

4. A contribution is made to the enhancement of user service support and guidance. Ensures application/compliances of IT policies and guidelines, established processes and procedures by all team members. 

5. Effective collaboration with other section.

Team with other staff in the Operations Section as well as with technical programme staff in the development of local office ICT system requirements and for the resolution of ICT issues.

6. Assignments of additional duties and responsibilities are effectively performed.

To qualify as an advocate for every child you will have…

• Completion of Secondary education supplemented with formal training at university level in Computer Science, Information Systems, Telecommunication, Engineering. 
• Five (5) years practical work experience in information technology, requiring systematic methods of troubleshooting and analytical problem solving. Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools. Practical experience in providing technical and business Customer Support and Services. Practical experience and working knowledge of various computer platforms and applications.
• Fluency in English and Bahasa Indonesia.

   

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

• Builds and maintains partnerships
• Demonstrates self-awareness and ethical awareness
• Drive to achieve results for impact
• Innovates and embraces change
• Manages ambiguity and complexity
• Thinks and acts strategically
• Works collaboratively with others

 JD 94965 ICT Assistant GS5 for TMS.doc

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. This vacancy is open for Indonesians only.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks: The screening of your application will be conducted based on the information in your profile. Before applying, we strongly suggest that you review your profile to ensure accuracy and completeness. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.